Inflation, the cost of living, and money supplies are all external forces for change in the _____ dimension.

An example of a force for change in the task environment of an organization is

Which of the following forces for change is present in the task environment of an organization?

Consumer tastes and preferences are _____ forces that influence an organization's product line.

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces lead management to make changes.

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

OSHA inspectors ruled that conditions in a production facility were hazardous and ordered the plant shut down until the company made required changes and passed a reinspection. This is an example of a(n) _____ force for change.

_____is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

_____ is a piecemeal response to circumstances as they develop.

Degan Systems was caught by surprise when new government regulations forced them to stop one of their assembly lines until certain systems were upgrades. Degan now needed to update the line and also find a way to retain both customers and employees during the transition. Degan is going through _____ change.

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

According to the Lewin model of organization change process, refreezing involves

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?

_____ is the last step in the change process.

According to the comprehensive approach to change, what is the second step in the change process?

Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to make a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?

Management has selected what they think is the best technique to make a certain change at CommCorp. They are now working out the costs of this change, how it will affect the overall organization, and how best to roll it out to employees. Which step have they reached in the comprehensive approach to change?

Sales are down, and Francis knows he needs to make some changes to reverse the trend and not only bring sales up to the previous level, but actually increase them by 5% over last year. He is now trying to understand whether the downturn was caused by poor customer service, poor quality product, improper pricing, or some other factor. Which step has Francis reached in the comprehensive approach to change?

Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?

What are the three steps in the Lewin model?

When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd Communications staff.

As part of an announced company reorganization, Wendy's department has moved from the third floor to the second floor. Wendy has friendly relationships with a lot of her neighbors who remained on the third floor. Wendy doesn't see those people as often, and misses their camaraderie. As a result, she has a negative attitude towards the entire reorganization. Wendy is experiencing ____ which is leading to her resistance to change.

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by

Which of the following is an effective way of overcoming resistance to change?

Management has announced new procedures for new project launches. Steve and Dani reviewed the new procedures and compared them with current practices. While they do see that the current practices could use some modifications, their assessment shows that the new procedures would be less effective and, in the long run, slow down development time and impact long-term growth. As a result, Steve and Dani are resisting this change. What is the basis of their resistance?

Managers can overcome resistance to change by

Which of the following is an effective way of overcoming resistance to change?

To overcome resistance to change, the top management of a company discusses with its employees the new employee policies and procedures that it proposes to bring in and also seeks their involvement in the change process. This scenario illustrates the _____ technique that helps reduce resistance to change.

Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.

The top management at Phoenix Inc. planned to shift their corporate office to a facility about eight miles away from the current location. The top managers knew that their decision would meet with considerable employee resistance because it would change their commute times, and, in general, be disruptive, at least in the short term. They held a meeting with all the employees well in advance of the scheduled move to share with them the advantages of moving to the new office and the things that management would be doing to help them through the transition. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?

According to the results of a classic study, employee participation

In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called

A force-field analysis identifies

Gamma Corp. is planning to bring in new internal standards for all the products it manufactures. The new standards will ensure better quality and will also help the company gain a competitive advantage. However, the factors that stand in the way of the change are increased workload on employees and the need for skill development among
employees. To minimize these factors that hinder the change, Gamma has decided to motivate its employees through a reward system. Which of the following concepts is illustrated in the scenario?

A change in reporting relationships within an organization is an example of change in the area of

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of

When a company changes its work processes, the change is in the area of

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of

Which of the following is an example of an organization's change in technology and operations?

When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of

Which of the following is an example of a work sequence change in a service organization?

_____ is the conversion process used by an organization to transform inputs into outputs.

Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of

A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of

Making a change to the skill level of the workforce is an example of organizational change in the area of

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as

The normal process within an organization that leads to a system decline is known as

Which of the following is true of business process changes?

In the reengineering process, the first step involves

Which of the following can help make the reengineering process more effective?

Which of the following can help make the business change process more effective?

Which approach by management is best for an effective reengineering process?

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

Libra Technologies Inc. frequently asks its employees to measure such things as supervisor effectiveness. The company circulates various questionnaires among all its employees to get their insights. Which organization development is illustrated in the scenario?

_____ activities are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.

An organization might use _____ to generate profiles of its current activities in order to identify areas in need of correction.

Leading Edge Software Inc. has introduced a new activity called "Group Farming" in which the company's executive groups participate in farming activities for three hours every month. This activity has been designed by the company to emphasize the importance of interdependence and coordination among its employees. Which of the following organization development techniques is the company using?

Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called

Which OD approach would be used to address significant conflict that exists within an organization?

_____ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization.

Essentially, reengineering, which involves changes to the broad context of development without necessarily affecting the physical appearance or performance of products or services, is a(n) _____ innovation.

The key difference between managerial and process innovations is that process innovations

_____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace.

Innovation _____ is the stage at which the demand for the innovation decreases and substitute innovations are developed and applied.

_____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.

Changes in the performance of an existing service or the creation of a new one are _____ innovations.

A(n) _____ innovation is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured.

An organization that doesn't have the time, money, or manpower to pursue a creative new idea may be unable to innovate for what reason?

A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

A(n) _____ is a person who actually conceives of and develops the new idea, product, or service by means of the creative process.

_____ develop a new business in the context of a large organization.