WorksheetsBUSINESS STUDIES REVISION 2
Total questions: 25
Worksheet time: 17mins
A key responsibility of a receptionist in the hospitality industry is to:
Prepare meals
Clean guest rooms
Greet and assist guests
Manage financial transactions
When dealing with a dissatisfied guest, the receptionist should:
Become defensive
Actively listen to their concerns
Blame other staff members
Offer a solution without fully understanding the issue
Professionalism in reception requires a receptionist to:
Wear casual clothing
Share personal opinions with guests freely
Prioritize social media activity over guest needs
Maintain a courteous and helpful demeanor
When a guest has a question or request, the receptionist should:
Listen attentively and offer solutions
Ignore them if busy
Direct them to a different staff member without explanation
Briefly answer them and move on quickly
Effective problem-solving skills are important for receptionists because they may need to:
Delegate tasks only
Address unexpected situations
Follow instructions without thinking critically
Avoid interacting with guests experiencing problems
Confidentiality is important for receptionists because they may handle:
Personal opinions about guests
Irrelevant details about the hotel
Sensitive guest information
Publicly available information
Effective communication skills are not important for receptionists.
TRUE
FALSE
Effective time management allows receptionists to handle multiple tasks efficiently.
TRUE
FALSE
When checking in a guest, a receptionist should prioritize lengthy small talk.
TRUE
FALSE
When dealing with a frustrated guest, the receptionist should listen attentively and address their concerns.
TRUE
FALSE
To travel to USA, you will need a valid (a) in your passport.
(a) is a detailed plan outlining your travel schedule, including flights, accommodation, and activities.
A (a) allows you to board your flight after check-in and security screening.
An (a) is a document issued by a seller to a buyer that details the products or services provided and the amount owed.
An invoice is a document sent by a:
Buyer to a seller
Bank to a customer
Government agency to a business
Seller to a buyer
The main purpose of an invoice is to:
Request payment for goods or services on credit
When goods or services are taken by cash
Approve a loan
Track inventory
A seller might offer a (a) on an invoice to encourage prompt payment.
Maintaining a petty cash system helps businesses:
Reduce the need for bank transactions
Avoid paying taxes
Track small expenses more easily
Simplify payroll processes
The amount of money allocated to the petty cash fund should be:
As high as possible
Based on expected small expenses
The same for all businesses
Kept a secret
A/An (a) is a tangible object that can be bought, sold, or traded.
The exchange of goods and services directly, without using money, is called (a) .
Money acts as a (a) of exchange, making transactions easier and more efficient.
A (a) is an intangible action that is performed for someone.
The private sector is driven by the motive of:
Providing public goods
Earning profits
Setting environmental regulations
Implementing social welfare programs
Businesses operating in the private sector are typically:
Not allowed to compete with each other
Funded by public taxes
Owned and controlled by the government
Owned and operated independently
