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WorksheetsWelcome Office Challenge
Total questions: 15
Worksheet time: 11mins
Select all the correct benefits for GOLD MEMBERS
25% more Bonus Points
2 pm late check out guaranteed
500 welcome gift points
Enhance Room upgrade which includes suit categories
Platinum guest members that reached 75 qualifying nights are entitled for the Annual Choice Benefit. Choose from the below options, the correct benefits that the guest can choose from:
5 NUAs, 40% of online bed purchase, US$100 charity donation, Gift Silver, 5 Elite Night Credits
5 reservations with flexibility to check in and out of the room outside of normal arrival and departure times, 5 NUAs, US$100 charity donation
5 NUAs, 40% of online bed purchase, US$100 charity donation, Gift Gold, 5 Elite Night Credits, Free Night Certificate
Ultimate Reservation Guarantee: If for some reason we’re unable to honor guest reservation, we’ll pay for guest accommodations that night at a nearby hotel and compensate for the inconvenience. To be eligible, guest must provide the member number when making a reservation. Choose from below option which is the compensation guest is entitled for in W HOTELS:
Only Ambassador members receive: $200 USD + 90,000 points
All Elite members receive: $100 USD + 50,000 points
All Elite members receive: $200 USD + 90,000 points
Select all the correct benefits for a SILVER elite member:
10 % more Bonus Points on Stays
Priority Late Checkout
Ultimate Reservation Guarantee
Mobile Check-In and Mobile Key
What is the criteria to be a Marriott Bonvoy Ambassador Elite member?
Stay 100+ nights per year / 23K USD qualifying spend per year
Stay 100+ nights / 20K USD qualifying spend per year
Stay 75+ nights / 20K USD qualifying spend per year
Stay 75+ nights / 23K USD qualifying spend per year
What Marriott Bonvoy Elite status will a Marriott property owner receive by default? Who will receive the status?
Ambassador Elite Status; Recipient can ONLY be the owner
Ambassador Elite Status; Recipient can vary depending on the owner (either the main owning individual/owners representative/selected key persons)
Titanium Elite Status; Recipient can vary depending on the owner (either the main owning individual/owners representative/selected key persons)
Titanium Elite Status; Recipient can ONLY be the owner
What is the maximum of rooms that an Associate can book with MMP discount (EXPLORE RATE)?
Associates can book up to 2 rooms per night with the Explore Rate.
Associates can book up to 3 rooms per night with the Explore Rate.
Associates can book as many rooms they want
What is the maximum of rooms that an Associate can book for a Friend & Family with MMF discount (EXPLORE FRIENDS & FAMILY)?
There is no limit to the number of rooms that may be booked using the Explore Friends Rate.
Associates can book up to 2 rooms per night with the Explore Friends & Family.
Associates can book up to 3 rooms per night with the Explore Friends & Family.
Which is the W hotels mission? Choose the correct option
PLAY ON: We give our guests permission to break free in a world that doesn’t play enough. We allow people to feel comfortable to play because they’ve been hard wired to not. We deal in playfulness.
Less force to play, more play your way. Less highlight reel, more real reels
Ignite Curiosity. Expand Worlds.
Which are the W hotels passion points? Choose the correct answer from the below options:
Play, Inclusivity & Authenticity
Stance, Sound, Scene, Taste & Body
Passionate, playful, audacious, polished
Anybody with the member’s login (BONVOY APP) can use the Mobile Key
TRUE
FALSE
Failing to verbally acknowledge Bonvoy members at check-in would result in a loss of ____ points under the BSA (Brand Standard Audit) system. This point deduction is part of Marriott's efforts to ensure consistent and high-quality service for their loyalty program members. Therefore, it's crucial for Marriott properties to adhere to this standard to maintain their audit score and uphold service expectations for Bonvoy members.
4
16
3
Does Mobile Key work if guests are not connected via Wi-Fi or cellular?
Members always need to be connected to Wi-Fi or use mobile data to use mobile key
Members need to connect via cellular or Wi-Fi one time to download the key. Once the key is downloaded, the app does not need to connect to wireless service or the internet to use the Mobile Key.
Does it matter if I create the Mobile Key as a NEW key or a DUPLICATE key?
YES
NO
In the context of Marriott's Brand Standard Audit (BSA) for bell staff, it is required that luggage be delivered within 10 minutes of check-in, regardless of whether an escort is provided or not. This requirement ensures that guests receive prompt and efficient service regarding their luggage upon arrival at the hotel. Failure to meet this standard could result in a deduction of 4 points during the audit assessment.
FALSE
TRUE
