WorksheetsQuiz 2- Day 3
Total questions: 15
Worksheet time: 8mins
Patients under Medicare are getting new Medicare Card every year.
True
False
We are going to let the patients know that EVERY Medicare ID has the same Alpha-Numeric combination that's showing on their Medicare Card.
True
False
What is the maximum amount of braces a patient can receive every 5 years?
3
4
5
We are allowed to initiate in providing their address and year of birth over the phone to build trust with the patient.
True
False
We are going to offer them the braces even before getting their Medicare ID.
True
False
Which of the following is true?
It a necessity to include the word severe when suggesting the pain level to the PT in order to make sure that PT will not think that we are suggesting them to lie about their pain level. Telling them that since they do not have any severe pain means that when they are experiencing pain on a bad day, since it is not something severe, then it is only average.
We are allowed to make the PT lie about their pain level so we can transfer them to the closer.
Which of the following are the reasons of asking the mandatory question?
To build rapport and to fill the dead air.
To determine who are those patients returning the braces.
To know how to offer the braces.
All of the above.
Why is Medicare covering the braces for them?
Medicare is giving this as a compensation because the patients have been with Medicare for so long.
Medicare is covering this for the patients because their Part B is active and it is part of the benefits under Part B that they haven't taken advantage yet.
Medicare is just sending braces for free to seniors that are part of the program.
When will the patient receives the braces?
Within a week or two.
1 week or 2 two weeks.
Which of the following is the purpose of the call?
Selling
Service Call
Which of the following is true?
We are going to ask for PT's physical address if the address on VICI is a PO Box address.
It is okay to send the package to a PO Box address.
We are going to let the patients know that EVERY Medicare ID doesn't have S L O B I Z in it.
True
False
Which of the following is true?
Patients are no longer eligible to get the braces if they declined our offer.
Patients are eligible to get the braces once every 5 years.
If the patient is eligible, we are not going to tell them that their card is active and just let them expect a new card.
True
False
Which of the following is NOT a QA Infraction?
Whenever they ask you how to rate the pain level, since you are not experiencing any pain, just tell them it is average for you to receive the package as soon as possible.
Whenever they ask you how to rate the pain level, since you do not have any severe pain, just tell them it is average for you to receive the package as soon as possible.
