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WorksheetsAvis RES Pop Quiz 2
Total questions: 15
Worksheet time: 8mins
Simon calls to cancel his upcoming reservation because his business plans have changed. What is the best way to handle this call?
Immediately cancel Simon's reservation and thank him for calling.
Make an offer to modify Simon's reservation with new dates and times in an effort to recover the sale.
Give Simon the location's phone number and advise him to call the counter to cancel his reservation
Transfer Simon to Customer Service for assistance in cancelling his reservation.
A customer can rent a car using a credit card in someone else's name.
True
False
Which of the following is the renter required to meet?
Present a valid driver's license
Present an Avis/Budget honored form of credit identification
Meet the minimum age requirement
Have a safe driving history
All of the above
A Learner's Permit is NOT an acceptable drivers license.
True
False
What is the minimum age to rent using a debit card? (General Avis/Budget U.S. Policy)
18
21
25
19
Who is authorized to drive an Avis/Budget car?
Renter, Spouse, Significant Other, Parent and Co-worker for business purposes
Renter, Spouse, Significant other, Parent and Child
Renter, Spouse, Significant Other, and Co-worker for business purposes
Renter, Spouse, Child, and Co-worker for business purposes
Anyone who appears with the customer at the time of rental can be an additional driver if he or she meets the following requirements.
Has a valid driver's license, passes an automated driver's license check, signs an additional driver form and is a relative of the renter.
Has a valid driver's license, passes an automated driver's license check, signs an additional driver form and presents an Avis/Budget honored form of credit identification.
Has a valid driver's license, is 16 years or older, signs an additional driver form and presents an Avis/Budget honored form of credit identification.
Has a valid driver's license, passes an automated driver's license check, is a relative of the renter and presents an Avis/Budget honored form of credit identification.
A customer who is 24 years old wants to rent an Avis car in Calgary, AB, CA from the Calgary Int’l Airport (YYC)location. Does this driver meet the minimum age requirement with no discount and will they be required to pay an underage fee for a full size car?
Yes, a driver age 24 meets the minimum age requirement for Corporate Discount and no underage fee applies.
No, a driver age 24 does not meet the minimum age requirement for Corporate Discount with or without a fee.
Yes, a driver age 24 meets the minimum age requirement for no discount and a $25 CAD per day underage fee applies
Amanda calls to inquire about renting a car with Avis, but has a question about her expired driver's license. She is being discharged from the U.S. military having been on overseas duty. True or False? We would advise Anastasia that she is eligible to rent as long as she rents within 60 days from her discharge date and presents her discharge papers and her expired license.
True
False
The Avis airport location in Birmingham (BHM), Alabama accepts debit cards. (select the best answer)
Not accepted
Yes if they rent a Group X specialty vehicle.
Yes, if the customer meets the minimum age requirements, provides a return airline ticket or flight itinerary in the customer's name that matches his or her rental dates, and passes a credit check.
All U.S. locations accept debit cards.
True
False
Avis customer, Jonathan, is renting from the John Wayne-Orange County Airport in Santa Ana (SNA), CA. He would would like his friend to drive also and wants to know what an additional driver charge would be picking up July 2nd at Noon, returning July 8th at Noon for a Full size car or smaller.
$65 per day
$125 for the rental period
$65.00 for the rental period
$0, there is NO fee for additional drivers.
Cash payment is NOT allowed at the beginning or as payment at the end of the rental (US/CA Corporate Locations).
True
False
Gift or Prepaid cards may be accepted only at time of car return. Examples include:
Avis Gift Cards
American Express Gift/Debit Cards
Mastercard and Visa Gift Cards
All of the above
Upon returning the vehicle, we will process a release of the unused portion of the authorization hold (credit card hold) subject to your bank's procedure. This hold may take up to 2 weeks to be released by your bank.
True
False
