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Worksheets

Week 1 Voice

Total questions: 14

Worksheet time: 12mins

Name
Class
Date
1.

Which of the followings can't be found on the Accounts tab?

a)

Negative Balances

b)

Chargebacks

c)

Direct Deposits

d)

P2P Payments sent with Debit Card

e)

Bitcoin Transactions

2.

Where can we storage the sensitive information?

(a)  

3.

Can we find Cash Card Transactions and Add Cash & Cash Outs on the Payments tab?

a)

Claro que por supuesto que si 🤩

b)

Falso de Toda falsedad 🤨

4.

Hey there! I'm Laquisha, I need to know if my boyfriend send the money I sent to him to his bank or if he send that to another girl 😡
Can we disclose that info?

a)

Yes

b)

No

c)

Don't be toxic ma'am

5.

Phone number, email address, Cash tags. How do we name that on Regulator/Cash App?

(a)  

6.

Is this an Authorized payment?
I bought a puppy for my son's birthday through the Facebook market, so I sent the money to the guy, but he blocked me and didn't answer my calls.

a)

Yes, it is because the customer mentioned they sent the payment

b)

No, because the recipient didn't receive the money

c)

Yes, because conocen a yaper?

d)

No, because the customer is was scam

7.

What is the KA we are going to use for the next case: ''I don't know what Cash is however I receive a Card with my name on it''?

a)

Cash App Card - Found & Unsolicited Cards

b)

Cash App Card - Card Tab Management

c)

Cash App Card - Overview

d)

Cash App Card - Unsolicited Cards

8.

In which of these cases we can use the next QT: Cash App {Card Issue - Proof of Address}?

a)

P.O. box address

b)

DOB Missing

c)

Multiple tokens with the same device

d)

#CCS_NA_CARDSUSPENSION

9.

What would be the best QT if the customer wants to dispute a P2P transaction on their app?

a)

Cash App {Card Dispute - IRF Required}

b)

Cash App {P2P Dispute - IRF Required}

c)

Cash App {Voice Only - Cash App Dispute - File In-App}

d)

Cash App {Payment Dispute Canceled - Sender}

10.

I was trying to send money to my mom but I sent it to the wrong account. Her cash tags is $piecEofc4ke and her name is Marizza Romero. (After reviewing, the money is still on the recipient's account).
What piece is missing for this misdirected payment?

a)

Last 4 of intended recipient's debit card

b)

Intended recipient's phone number or email address

c)

Full legal name of incorrect recipient

d)

Full bank account numbers

11.

Hey there!
I don't have enough time to complete this dispute during the call, what we can do?

a)

Confirm the customer's email address and send Cash App {Dispute Request - NMI}

b)

Confirm the customer’s email address and send Cash App {Card Dispute - IRF Required}

c)

Verbalize the QT Cash App {Voice Only - Cash App Dispute - File In-App}

d)

Confirm the customer’s email address and send Cash App {P2P Dispute - IRF Required}

12.

Looking at the payments tab, where can we see if the customer was paying or requesting?

a)

Action

b)

Subject

c)

Status

d)

Sender Source

13.

Hello there! I have a business account and I need to cancel a payment. (When you check REG it says the payment is Waiting on Recipient). What is the QT we should send?

4 lines
14.

Hello there! I want a new card with your new design however I want to add an emoji and my nick name as BebexxitaBebelin. Do we need to escalate to AET to reissue a Card in this scenario?

4 lines