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1807 training

Total questions: 19

Worksheet time: 13mins

Name
Class
Date
1.

How many warp attempts do you need each shift, minimum?

(a)  

2.

How much is a single line BYOD on Verizon with autopay?

a)

$65

b)

$55

c)

$70

d)

$60

3.

How much would it cost for 5 lines with Verizon on the welcome unlimited plan and auto pay with 2 BYOD lines?

a)

$135

b)

$155

c)

$115

d)

$90

4.

During direct approach what 2 qualifying questions must be asked?

a)

Who do you have for your current service and how much do you pay?

b)

Are you looking for a phone and do you want to save money?

c)

Where do you work and do you have any discounts available?

d)

Do you take a lot of pictures and do you need a decent camera?

5.

How much is 4 BYOD lines on the welcome unlimited plan on Verizon with autopay?

(a)  

6.

Select all "open-ended" questions.

a)

Can I help you?

b)

What brings you in today?

c)

Do you need a new phone?

d)

Do you need me to grab that screen protector?

e)

What kind of case are you looking for today?

7.

How much is the total BYOD BIC credit for Verizon on the welcome unlimited plan?

a)

$180

b)

$520

c)

$215

d)

$360

8.

How much is a single line on the value plus VL plan with autopay for AT&T?

(a)  

9.

What is the autopay/paper free billing discount per line with AT&T?

(a)  

10.

True or False?

The 4th line is free on the Verizon welcome unlimited plan.

a)

True

b)

False

11.

True or False

You must port-in a number from another carrier to get the Verizon BYOD BIC Credits

a)

True

b)

False

12.

Direct approach

At what distance should you wave and say hello to a customer?

(a)  

13.

What is the price per line for 3 lines of service on the AT&T Value Plus VL with autopay

a)

$45.99

b)

$37.99

c)

17

d)

$30.99

e)

$50.99

14.

True or False

You can sell a device out right at full retail value to use as a BYOD for Verizon and AT&T

a)

True

b)

False

15.

How much more is it to add a BYOD line to a plan with 6 preexisting lines on verizon?

a)

$12

b)

$17

c)

$20

d)

$10

16.

You are part of Region (a)  

17.

How many NOs should you hear each day?

a)

10 - 20

b)

25 - 50

c)

75 - 100

d)

3 - 4

18.

What percentage of people come back?

(a)  

19.

What is the WHY behind warp attempts? (Select all that apply)

a)

builds relationships

b)

More warp attempts = more postpaid

c)

Everyone gets paid

d)

builds rapport