A project team is being sent overseas to lead an integration project at a subsidiary factory. To prepare, they review a transcript from the retrospective from a previous trip to identify the main problems. Which problem listed below can the team approach and potentially solve using servant leadership and active listening during the next iteration?

The team lead is having a coaching session with a team member. Read the scenario and answer the question. Lead: We've noticed that your work is a few days late again. Team Member C: It is. I took extra time to fine-tune settings before handing off to the release team. Lead: OK. We have been through this for the last four sprints, and we need to resolve it. After sprint 3, you blamed a faulty technical setup for the delay, but we found out that was not accurate. Do you think you can give us more realistic estimates next time? Team Member C: Yes, I was wrong. I thought I was giving realistic estimates, but I realize that after three sprints, my method must be flawed. Lead: Do you want to do a planning session together so we can figure out a better way? Team Member C: Yes, that would be helpful. I know that my delay is causing stress on the team. Thanks! Which two steps in emotional intelligence (EI) has this team member just realized? (Choose two)"

To improve its culture for workers, an organization’s leadership team wants to provide childcare services. Other personal services such as wellness and financial counseling are planned for the next calendar year. The project team needs to decide how to implement the new services. Leadership wants these services in place as soon as possible. The team holds a brainstorming session. Which two questions should the team explore to begin implementation of the services? (Choose two.)

A project’s goal is to improve a company’s customer service process through automation and staff development. The team sent initial surveys to the staff to assess their satisfaction with the current process and are now analyzing the responses. These are the top four responses: • The current process works fine. • The current process needs fixing. • We need better training. • We do not need any more training. Which two activities should the project team perform first? (Choose two)

A project manager has drafted a project management plan. While working with the stakeholders, the project manager observes that the key stakeholder’s priorities for the scope and schedule are vastly different from the priorities of all of the other stakeholders. Key stakeholder - site upgrades and user improvements in a 9-month project schedule. Stakeholders F, K, and S - user improvements in a 3-month project schedule. Stakeholder A has openly stated that the broader scope and longer schedule are necessary for project success. What should the project manager do first in order to get this project management plan approved?

An agile team has identified several risks during their last retrospective, including the chance of hiring a contractor to double the speed of a critical investigation during the next iteration. How should the team classify this risk?

A production streamlining project is halfway complete. The team is working well together and optimistic about achieving their goals. The company is having significant personnel issues and has lost many of their senior technicians to start-ups that were offering great salaries. To make matters worse, the VP of manufacturing requests to use the team’s most senior technical resource for a major new project kicking off next week. What should the team lead do?

At a company party, people are having a friendly, open conversation about which team is the fastest. One person laughs and says that team A has a velocity of 20, whereas team B has a velocity of 40, so team B members will all be receiving bonuses. How should the leader of team A react?

Enterprise Z has partnered with a company to deliver a certain number of phone SIM card chips each month. The results are reviewed each month at the joint steering committee meeting. Enterprise Z has been clear about their preferences and tolerances in the service-level agreements. What is the best tool to monitor the delivery of products?

An agile team is nearing the end of the project and has been able to complete all stories and deliver value to the client. However, the coach has noticed that the coding standards are NOT up to par. What should the team do?

A product owner has created a lot of epics and has started breaking them down into user stories. These high-priority user stories fulfill the definition of ready. At the iteration planning meeting, the product owner leaves after 2 hours. What should happen next?

Organization ABC merged with Company XYZ. The project management office (PMO) creates a team with the required expertise. They decide to prioritize an evaluation of company processes, then figure out what needs to be done to create an interim organization that meets the leadership's needs. Which two techniques should the project team use? (Choose two)

A project manager joins a project with the following features: - Globally distributed team - Fixed budget - Very tight deadlines. How can the project manager avoid scope creep and keep the team focused on delivering a product that meets requirements during planning?

A client is making a lot of small, minor change requests, indicating that they are urgent and critical. Which action should the project manager take?

An agile team is in dire need of additional resources, so the department decides to add another agile team. A few teams are possible candidates, so management decides on using a performance test to decide which team to add for 10 iterations. Who should be responsible for hiring the new team?

An agile team has been asked to update the project artifacts because new team members are joining soon. Which two of the following should be updated? (Choose two)

A team is developing the human resource (HR) module of an enterprise resource planning (ERP) system. During a site visit, the client observes concerning data on the team’s information radiators. The burndown chart depicts the progress of the current 3-week iteration. The team is one-third of the way through the iteration, but the actual progress to date reflects the team is behind the planned progress. The client expresses concern and asks the team lead to discuss it with the product owner. How should the team lead respond?

An experienced software developer is asked to lead a project for a customized software application for a client they have worked with previously. About 2 months into the project, the client wants to know how change is being managed and wants to see the project management plan. The team lead tells the client that this is an agile project; therefore, there is no project management plan! The client escalates this issue to the sponsor. How should the sponsor respond to the client?

A company is merging two similar projects. The extensive business processes from each project need to be merged. The team wants to optimize the merged business processes, and they hire a consultant to help them. How can the team ensure knowledge continuity from both projects?

A medical charity organization operates in disaster emergency zones worldwide. At headquarters, the leadership wants to ensure that their practitioners’ professional licenses are compliant with governing bodies both in the practitioner’s home and in their working locations. This is a condition set by their board of directors and the charity’s legal team. In order to facilitate the new measures, which three actions should be taken? (Choose three)

A product owner receives some confidential security information that needs to be included in the definition of done or as part of the acceptance criteria. How should the project leader categorize this requirement?

While the team coordinates delivering the latest version of a machine-learning product, a client stakeholder shows signs of resistance. The team lead suspects this is because the stakeholder feels their job is threatened by the automation in the product. Which approach should the team lead take to effectively reduce the stakeholder’s resistance?

During a sprint review, the team identified successful gains on planned improvements while noting that a lot more development and testing is required. The product owner wants to report on the business value of the work. Which action should the team take to assist the product owner with validating business value?

A team was assigned a project to build a new insurance policy administration system. After 6 months of project work, the project sponsor expresses concern. A colleague in an unrelated company division claims the policy administration system has bugs and the team is unable to solve critical problems. Which two options should the project manager use to prepare a response to the project sponsor? (Choose two)

A project team lead has challenged the team to minimize defects and waste in project teamwork. As an initial step, the team proposes to assess the relevant quality standards and framework. How can the team do this?

A project team is set to deliver a project in 12 months. The sponsor encourages innovation, and the project has a high risk tolerance. However, 8 months into the project, it is plagued with incomplete and failing prototypes. The highly capable team is feeling demoralized, and the project manager worries whether the deliverable will ever meet the stated acceptance criteria. How would an adaptive life cycle have helped this project?"

A newly assembled project team is holding a kickoff meeting over a weekend. About half of the project team already works together; the other team members are contractors. The company already uses lean and agile approaches. However, during the meeting, the team members openly argued about everything—from project goals to the smallest details. Which action will help the team to build a shared understanding?

A government is ready to announce a new tax on sugary products to fund a healthcare program. The team is working on the first set of goals to secure buy-in from the industry stakeholders and launch a strong public campaign to support the mandate. In which three ways can the project build a shared understanding of the project goals with public stakeholders? (Choose three)

During an agile project, key stakeholders are expressing concerns about their lack of involvement. They feel disconnected from the project. The product owner agrees with these concerns and wishes to do something quickly. The iteration is coming to an end. What would be a good way to engage the key stakeholders at this stage?

A product team has completed 8 of 10 planned iterations for a streamlining project. While refining the backlog for iteration nine, the product owner learns about a massive, company-wide budget change and sends this email: Dear streamlining project team, The budget change announced yesterday will impact our project. I may need to reprioritize some of our planned work. How should the team lead respond?

An agile team welcomes a new team member who is unfamiliar with the agile approach. At the weekly demo meeting, this team member becomes visibly nervous when an operations engineer, who often criticized their previous work, appears unexpectedly and gives very direct feedback about the prototype. After the meeting, the new team member leaves the room quickly. How should the team respond?

A product owner is reviewing notes from the latest stakeholder meeting. Which two note items should the product owner consider as changes to the product backlog? (Choose two)

A project is more than halfway finished. The project manager noticed that the teams have not been conducting retrospectives at the end of every sprint. Instead, they are conducting them after the release, which is every 6 months. When the project manager addresses this problem during the all-hands meeting, the team responds that retrospectives are a waste of time because nothing changes. What should the project manager do in this situation?

A critical project to improve a customer service process has failed. Even though all the end users were trained on the new service, they rejected the change and continued using their original process. Which of the following actions should the team take?

A team lead receives an email from the product owner asking for a more precise view of actual time spent on tasks to apply more accurate business value estimates in the product backlog. The team is extremely busy, and deadlines are tight. How should the team lead answer this request?

The agile team has identified a lot of risks and issues, but the notes seem to be a bit unclear. Which two of the following are risks? (Choose two)

A project manager shifts to an agile approach for a project with an aggressive go-to-market time line. The project manager needs to revise the stakeholder engagement plan so that it follows agile principles. Which action should the project manager take?

A project manager is working on a data center migration project and is developing the schedule management plan. The project was planned to last 40 days and the project sponsor wants it done in 35. Which action should the project manager take to amend this schedule for the new requirement?

A new product is released by a company. When a customer identifies performance issues with the product, the project manager investigates and realizes that the cost of quality (COQ) methodology should have been used to estimate this cost. Assuming the customer has identified an issue, which category of COQ should the project manager be referring to?

A product owner is collaborating with the team lead to refine the product backlog. They need a better way to prioritize the backlog because the current stakeholders could not agree while using the MoSCoW technique. The product owner decides to create a matrix and identified "value" as the first axis. Which two items could work for the second axis? (Choose two)

An organization’s policy states any change requested on a project that exceeds a certain amount and/or complexity must adhere to the organizational policy and procedures. The project manager just received an urgent change request (CR) from the customer, and they want it added to the change control board (CCB) agenda scheduled for tomorrow. However, the CR is incomplete. What should the project manager do?

A construction project to build a luxury skyscraper is coming to an end. In advance of the handoff, the management team has been trained to take charge of all aspects of maintaining the building. The lead engineer from the development team expresses concern. During construction, substantial new technologies were introduced, and the engineering team learned new skills. What is the best way for the team to handle knowledge transfer in this case?

A key team member has been offered a new opportunity and will be leaving the project team. The team is looking for a replacement but is unable to find anyone with the same level of skill. This team member has been with the project since it began, which was over 1 year ago, and has a lot of knowledge and skills that other team members lack. Which two actions should the team take to ensure project continuity? (Choose two)

A collocated agile team is updating the ground rules based on the last iteration and retrospective. Which option should be excluded from the new ground rules?

Company H is completing a merger and has acquired several valuable assets from company Z that require specialist care, including intellectual property rights and museum artifacts. The team is conflicted about what to do, but the product owner has identified knowledge transfer—to ensure the new organization can maintain the collections properly—as one of the highest priorities for the merger. Which two of the following actions should the team take? (Choose two)

A global organization is headquartered in a country that has just passed a law making it illegal for employers to contact employees outside of office hours. Because 85% of the employees live in this country, and the leadership team launched an initiative in employee wellness, the company has adopted the policy across the whole organization. However, just this weekend, the director of marketing sent an urgent email to the entire team demanding that they correct a mistake on the project prototype, ASAP! Two team members sent messages with a tone of panic to the team lead’s personal phone. How should the team lead respond?

A project team is building a pedestrian sky bridge across a major river. Some technical project team members are highly experienced with mega infrastructure projects. However, the team also includes many junior trainees who have little experience. This variance in team experience is listed as a risk that could affect team working conditions and safety, as well as the project build quality. At the team’s morning status meeting, a facilitator led a discussion about continuous improvement and asked the team how leadership and the company could help them improve. The team listed the five following answers. Which two actions can help this team improve? (Choose two)

A global volunteer organization operates a continuous training model to improve the knowledge of all volunteers and members. They design custom training on a wide range of topics and deliver it virtually on the third Friday of every month. The team in charge of training brainstorms a list of ideas to check if the training is effective and adequate. Which item on this list will help determine the effectiveness of this training?

After months of information gathering and meeting with the community, a police force wants to design and launch an app to improve the quality of communication with members of the public, one of their critical stakeholders. How is this an example of continuous process improvement?

A highly engaged agile team is forced to halt business operations when a major crisis occurs, closing offices and requiring employees to work remotely. Many team members who were high-performing contributors before the crisis are missing daily standups or attending meetings but turning their cameras off and not participating. Because of poor attendance, the project is not meeting sprint goals. Consequently, the project is not performing well. Which action is the most effective way to motivate the team?

In a product demo meeting, an engineering specialist presents the latest test-driven development prototype and asks for team feedback. Team member Y interrupts the demo to protest about the high cost of the prototype. Members of the engineering team immediately become defensive and begin answering all at once. What action should the project leader take in this situation?

A project team is completing a sprint. This team normally performs well under time pressure. But this time, something seems different. The workrooms are quiet, and people are having conversations that seem secretive. A check of the scrum board shows that work is on schedule and quality checks are met, yet the team lead feels anxious. What should the team lead do?

A project team member is having an extremely difficult and busy personal life. The team is NOT aware. They only see mistakes and missed deadlines. The team is in the middle of an iteration and this team member’s latest mistake has caused a major issue. How should the team lead respond in this situation? A. Coach the team member. B. Replace the team member. C. Discipline the team member. D. Consult the team member’s functional manager.

A project team leader is reading feedback from a survey given to key functional manager roles. The project aims to introduce a new service to improve an internal process that will affect all of them. One of the questions was “What do you hope to learn or gain from this project?” The answers varied widely among the four team members. Manager J - I am excited to learn about the new technical service and add it to my team’s core competencies. Manager K - I want to learn how the new service can help my team do their job better. Manager H - Maybe not much. I already know how this service is supposed to work. Manager M - I’m not sure. I’ll wait and see. How should the project team leader support the growth and development of this group? A.Assume everyone’s goals should match the highest levels (J & K), use a positive servant leadership approach, and expect H & M to buy in over time. B.Ask H & M to explain their skepticism or lack of enthusiasm. Also ask J & K to coach H & M. C.Calculate the median response and assume this as a benchmark. Figure out how to motivate everyone equally. D.Circulate a follow-up survey after the first service demo and re-evaluate the responses. If anyone still seems skeptical, then consider a face-to-face meeting to find out why.

A member of the board of directors is the sponsor of a project that is important to the organization. This stakeholder has many other priorities and is not currently engaged in the project activities. How should the stakeholder be engaged in the project?

A customer continually submits new feature requests for an existing product. A project manager just communicated the completed scope definition for the product's next version release to stakeholders. What should the project manager do next? Select one:

A conflict between a member of the contractor's team and a member of the project team cannot be resolved. The matter is escalated to the project manager. What should the project manager do first? Select one:

A project that should have been 80 percent complete by now is only 75 percent complete. The total project budget is US$100,000 and the actual cost of work performed (ACWP) is US $72,000. What can be determined from this information? Select one:

A project team failed to consider a critical technical aspect on a project requirement. A quality audit demonstrates that this issue would prevent the end product from meeting its quality requirements. What should the project manager do first? Select one:

A functional manager, who is also a project stakeholder, has time constraints and delegates project responsibilities to someone else on the functional team. The project manager notices that this new stakeholder is not attending meetings. What should the project manager do to engage this new stakeholder? Select one:

A project manager has obtained final acceptance of the deliverables, completed the assessment, released project resources, and closed out all procurement-related activities. What should the project manager do next? Select one:

A marketing team identifies the target audience for their new website. They want to know the preferred tastes of this target audience. What tool or technique should the project manager use? Select one:

While executing a project that is nearly behind schedule, a project manager must commission a new piece of equipment A local party, who will be impacted by this, asks that the project be immediately stopped because they were not given an opportunity to provide project approval. What should the project manager have done to avoid this? Select one:

A project manager is working on a new project to address gaps in a previously completed project. What should the project manager do first? Select one:

While an activity on the critical path is being executed, the functional lead removes two project resources involved in this activity to support the resolution of a contingency situation. What should the project manager do? Select one:

A new team member joins a project. The project manager is highly disciplined and expects timely participation in weekly meetings. The new member comes from an organization with a liberal culture and, out of habit, is continually late for meetings. When asked why, the team member responds that they are busy working on deliverables, which they believe have priority. What should the project manager do? Select one:

An experienced project manager resigns, and a new project manager joins the team. During the initial assessment of project documentation, the new project manager discovers that the risk register has not been updated for the past month. What should the project manager do first? Select one:

During the development stage of a project that involves handling sensitive client data, the compliance manager raises an issue of project non-compliance. What document should the project manager review first? Select one:

A large project involving functional groups in four countries is nearing completion. The project manager is preparing closeout documents. Who should sign off on the acceptance of project deliverables? Select one:

A project issue is identified after implementation in the production environment. What tool or technique should the project manager use to identify the reason for the issue? Select one:

A new project manager joins a project overseen by a senior project manager. The sponsor asks the new project manager to develop the quality management plan. What should the project manager do? Select one:

A project team has fallen behind schedule on some tasks. The project manager tries to fix the issue by reprioritizing a few subsequent tasks. This does not resolve the scheduling problem, and the project manager must now escalate the issue to the project's stakeholders. To what plan should the project manager refer to escalate this? Select one:

A project manager joins a project as a replacement on a project team. During initial meetings, the project manager realizes there are many differing opinions about how to address technical decisions. Team members do not respect each other's ideas, and the environment is becoming counterproductive. In what phase of development is the team? Select one:

A sponsor recruits a project manager to implement a project. The project was initiated based on assumptions and feedback from the sponsor's colleagues. What should the project manager do first? Select one: