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Communication

Total questions: 210

Worksheet time: 3hrs 38mins

Name
Class
Date
1.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

2.

The term communication is derived from the term

a)

communis

b)

communico

c)

communicate

d)

None of the above

3.

the flow of communication from top to bottom is called

a)

downward communication

b)

upward communication

c)

horizontal communication

d)

upward communication

4.

gestural communication is

a)

formal communication

b)

informal communication

5.

Distance in communication belong to

a)

Physical barrier

b)

Semantic barrier

c)

Psychological barrier

d)

Organisational barrier

6.

Psychological barrier refers to

a)

premature evaluation

b)

ego

c)

emotions

d)

poor listening

e)

All the above

7.

what do you feel about the subject business communication.

a)

easy

b)

difficult

8.

do you like this subject

a)

yes

b)

no

9.

what is gesture?

4 lines
10.

suggestions, complaints and grievances

a)

upward communication

b)

downward communication

c)

horizontal communication

d)

diagonal communication

11.

Name the concept that says "It is an art of getting things done through efforts of other people. "

a)

Planning

b)

Coordination

c)

Controlling

d)

Management

12.

What is meant by Efficiency??

a)

Completing a task in time

b)

Completing a task with minimum resources

c)

Completing a task in minimum time however the cost may be more

d)

All are correct

13.

Name the function of management which is concerned with finding out deficiencies in implementation of plans.

a)

Planning

b)

Staffing

c)

Directing

d)

Controlling

14.

the human resources ( HR) is responsible for..

a)

planning for a business future need for labour

b)

the right workers in the right numbers, in the right places and the right time

c)

A & B

d)

the salary of the fabric foreman

15.

Someone who starts, operates and assumes the risk of a business is known as an...

a)

Investor

b)

Interest person

c)

Entrepreneur

d)

Business inventor

16.

People who are part owners of a company are known as...

a)

Stakeholders

b)

Shareholders

c)

Customers

d)

People

17.

when a business starts up what does it have to create.

a)

business plan

b)

website

c)

partnership

d)

merchandise

18.

At which level of management directing takes place ?

a)

a. Top

b)

b.Middle

c)

c.Low

d)

d.At every level

19.

Doctor Sharma wrote a letter to his Engineer friend. His friend is unable to get the meaning of some words which is written in medical terminology. Name the type of communication barrier.

a)

Personal Barrier

b)

Semantic barrier

c)

Psychological Barrier

d)

None of the above

20.

Who is the father of scientific management

a)

FW TAYLOR

b)

OLIVER SHELDON

c)

ELTON MAYO

d)

ALL THE ABOVE

e)

FW TAYLOR

21.

MBO Stands

a)

Management Business Object

b)

Management By Object

c)

Management BY Objective

d)

ALL of the Above

e)

Management BY Objective

22.

ESPIRIT -DE-CORPS means

a)

TEAM WORK

b)

UNITY IS STRENGTH

c)

COMMONDING

d)

OPTION 1 & 2

e)

OPTION 1 & 2

23.

The selection of best alternative from many alternatives is known as ________

a)

DECISION MAKING

b)

OBJECTIVE

c)

DIRECTION

d)

PLANNING

e)

DECISION MAKING

24.

Principle of Responsibility and authority insists on

a)

Responsibility> Authority

b)

Authority> Responsibility

c)

Authority= Responsibility

d)

All of the above

25.

Unity of command insists on

a)

One boss one employee

b)

Orders from a single superior

c)

Match between orders of different bosses

d)

All of the above

26.

Which principle of management leads to specialisation?

a)

Division of work

b)

Unity of command

c)

Unity of direction

d)

Scalar chain

27.

_______________ is the sum totality to which an individual acts and reacts

a)

Perception

b)

Attitude

c)

Motivation

d)

Personality

28.

Talkative and sociable people are

a)

Introvert

b)

Extrovert

c)

Agreeable

d)

Sensing

29.

If you believe that they are master of their own

a)

External locus of control

b)

Internal locus of control

c)

Autocratic

d)

All

30.

Which of the following is NOT one of the Big Five traits?

a)

a. sense of humour

b)

b. openness to experience

c)

c. conscientiousness

d)

d. extraversion

31.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

32.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
33.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

34.
Which of the following should you not do during a presentation?
a)
Speak with hand gestures
b)
Talk to the audience, not reading off the screen
c)
Ask the audience a question
d)
Speak softly with little projection to the audience
35.

Culture is defined as:

a)

sharing of common beliefs, values, customs and behaviours of a group

b)

knowing what each other likes to do, our attitudes and responses to one another

c)

understanding how cultures begin, how to apply them, and what it means for the individual

36.

If you are nervous about making eye contact during an elevator pitch, where can you look?

a)

At the other person's nose or forehead

b)

At the other person's feet

c)

Over the other person's shoulder

d)

Close your eyes and hope for the best

37.

What are some PROFESSIONAL reasons that you may deliver an elevator pitch? (check all that apply)

a)

Ask for a job

b)

Ask someone to invest in your company

c)

Ask someone to go on a fishing trip with you

d)

Ask someone to buy your product

e)

Ask someone on a romantic date

38.

What should be included in a good elevator pitch? (check all that apply)

a)

Your name

b)

What you do

c)

Your non-relevant hobbies

d)

All of the people you know

e)

An ask (for a job, internship, buy a product)

39.

Diversity means

a)

Varied in contents

b)

Being different

c)

Being same

d)

Being indifferent

40.

What is communication?

a)

A process of transmitting information from one person to another.

b)

A process of transmitting information one person to a place or another.

c)

A process of transmitting information from one person or place to another.

d)

A process of transmitting information to one person or a place.

41.

Which of the following is an example of nonverbal communications?

a)

Nodding your head

b)

Making eye contact

c)

Crossing your arms

d)

All of the above

42.

Which of the following is not an example of a soft skill?

a)

Time management

b)

Leadership

c)

Creativity

d)

Computer programming skills

43.
All of the following goes in the top header of your resume except for ________.
a)
Your name
b)
Phone Number
c)
Street Address
d)
Education
44.

If your certificates or licenses are outdated/expired, should you include them?

a)
b)
c)
45.

How many pages should your resume be?

a)
b)
c)

As many as it takes to showcase your awesomeness

46.

Education and Experience should be listed

a)

From most relevant to least

b)

From most recent to oldest

c)

From first job to last

d)

I does not matter

47.
When E-mailing your resume to employers, it's best to:
a)
Send your resume as an e-mail attachment, with your resume and cover letter written in the body of the e-mail 
b)
Send your resume and cover letter in the body of the e-mail, with NO attachments
c)
Send your resume and cover letter as e-mail attachments only
48.

Where would I put Fully Bilingual (English & Spanish) in a resume?

a)

Contact Information

b)

Skills

c)

Experience

d)

Education

e)

Hobbies

49.
A tool that provides information about you to a potential employer.
a)
Career Portfolio
b)
Resume
c)
References
d)
Cover Letter
50.
Which teamwork skill should be applied?

You have a great idea, but are afraid to speak up because it is unconventional. 
a)
Be tolerant
b)
Express your ideas
c)
Accept criticism
d)
Avoid conflict
51.

Communication means ___information, feeling and thoughts, with others.

a)

To receive

b)

Exchange of

c)

Conveying

d)

All the above.

52.

Communication problems otherwise known as

a)

Enquire

b)

Barriers

c)

Encoding

d)

Decoding

53.

Informal communication is otherwise known as ______ communication.

a)

Grapevine

b)

Lateral

c)

Visual

d)

Horizontal

54.

Posters fall under _______communication.

a)

Oral

b)

Visual

c)

Written

d)

Spoken

55.

The number of key elements in the communication process is :

a)

Five

b)

Six

c)

Seven

d)

Four

56.

Which of the following combination is /are example/s of written communication?

a)

Letters and voicemail

b)

Reports and email

c)

Circulars and voicemail

d)

All the above.

57.

Gossip and rumour are part of ---------communication.

a)

Formal

b)

Informal

c)

Horizontal

d)

Vertial

58.

-----------is the wordless form of communication which takes the form of postures, body language ,facial expressions, eye contacts, tension, breathing and tones etc.

a)

Verbal communication

b)

Garbage communication

c)

Informal communication

d)

Non-Verbal communication

59.

----------- means the position in which you hold your body when standing or sitting.

a)

Genstures

b)

Postures

c)

Paralanguage

d)

Proxemics

60.

--------- refers to the amount of space that individuals naturally maintain between each other.

a)

Chronemics

b)

Gestures

c)

Proxemics

d)

None of These

61.

.................... is the study of body physical movements.

a)

Kinesics

b)

Proxemics

c)

Time language

d)

Paralanguage

62.

Materials distributed to the audience to supplement the contents of the presentation is:

a)

Hand-outs

b)

Cue-cards

c)

Attention grabbers

d)

None of these

63.

Which of the following is /are not 7Cs of presentation?

a)

Clarity

b)

Consideration

c)

Concreteness

d)

Collectiveness

64.

------------- is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.

a)

Presentation

b)

Group discussion

c)

Group interview

d)

All of these

65.

Which of the following indicates the correct sequence of the elements of communication in the communication process?

a)

Sender, Receiver, Channel, Message, Feedback

b)

Receiver, Feedback, Sender, Message, Channel

c)

Sender, Channel, Message, feedback, Receiver

d)

Sender, Message, Channel, Receiver, Feedback

66.

Chronemics is also known as------- language.

a)

Space

b)

Time

c)

Body

d)

Eye

67.

It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

a)

Kinesics

b)

Proxemics

c)

Time language

d)

Paralanguage

68.

List of items to be discussed and decided in a meeting is called as ____

a)

Resolution

b)

Minutes

c)

Invoice

d)

Agenda

69.

Which one is an effective audio-visual communication.

a)

Cinema

b)

Television.

c)

Drama

d)

All the above.

70.

Communication is a ___________

a)

one way process

b)

Two way process

c)

Three way process.

d)

four way process

71.

The downward communication flow from

a)

A subordinate to a superior.

b)

A subordinate to a subordinate.

c)

A superior to a superior.

d)

A superior to a subordinate.

72.

Communication between HR manager and Finance manager is an example of:

a)

Downward communication

b)

Upward communication

c)

Diagonal communication

d)

Horizontal communication

73.

Communication starts with:

a)

Encoding

b)

Sender

c)

Channel

d)

Feedback

74.

Advantage of written communication

a)

Save Time

b)

Save Money

c)

Permanent Record

d)

Near

75.

An Agenda prepared in connection with ____

a)

Meeting

b)

Business Tours

c)

Exhibition

d)

Personal Notes

76.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

77.

What type of communication is a speech by a line manager to subordinates?

a)

Upward Communication

b)

Diagonal Communication

c)

Downward Communication

d)

External Communication

78.

when staff at the same level in the hierarchy exchange emails, what type of communication are they using?

a)

Vertical communication

b)

Horizontal communication

c)

Informal communication

d)

None of them

79.

When the principal issues a notice to all the staff and student, it is considered as:

a)

Downward Communication

b)

Cross/Diagonal Communication

c)

Upward Communication

d)

Informal Communication

80.

Which medium of communication would be considered for Formal Communication

a)

Telephonic Conversation

b)

Text Messages

c)

e-mail

d)

Casual discussions

81.

We communicate in order to:

a)

To educate, to inform, to entertain, to gather knowledge

b)

To establish relationships and to influence others

c)

To Solve problems

d)

All of the above

82.

Grapevine is a type of formal communication.

a)

True

b)

False

83.

There are three types of Grapevine Communication.

a)

True

b)

False

84.

The grapevine is the most sensitive and sensational channel of communication.

a)

True

b)

False

85.

Every person in the grapevine becomes the causative factor for starting another wheel.

a)

True

b)

False

86.

Gossip is a form of formal communication.

a)

True

b)

False

87.

VERBAL COMMUNICATION

a)

Message and feedback

b)

Facial Expression

c)

Body language

d)

Communication

88.

When might you not use informal communication?

a)

making arrangements with your friends

b)

when meeting a new service user at work

c)

sending a text message to your aunt

d)

talking to your tutor about your work

89.

When should you not use formal communication?

a)

when meeting a new service user at work

b)

when you are out with your mates

c)

when talking with your manager at work

d)

when you are in a meeting

90.

the flow of communication from top to bottom is called

a)

downward communication

b)

upward communication

c)

horizontal communication

d)

upward communication

91.

The term communication is derived from the term

a)

communis

b)

communico

c)

communicate

d)

None of the above

92.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

93.

Psychological barrier refers to

a)

premature evaluation

b)

ego

c)

emotions

d)

poor listening

e)

All the above

94.

Business Communication is useful for professional development. Is it True?

a)

yes

b)

no

95.

What is the importance of non verbal communication in professional development?

a)

It is not important

b)

It is important for building trust

c)

It is important for conveying emotions

d)

It is important for formal communication

96.

Who coined the term 'communication'?

a)

Aristotle

b)

Socrates

c)

Plato

d)

None of the above

97.

What is the main factor contributing to psychological barriers in communication?

a)

Preconceived notions

b)

Intellect

c)

Physical barriers

d)

Formal communication

98.

What are essential components of successful communication?

a)

Identifying the Sender, Receiver, Message, Channel, and Feedback

b)

Showing Authority, Stern voice, and Confidence

c)

Nonverbal cues, verbal affirmations, and mental engagement

d)

Reciprocity, commitment, consistency, and social proof

99.

Which of the following is NOT one of the principles of persuasion?

a)

Reciprocity

b)

Commitment and consistency

c)

Social proof

d)

Managing expectations

100.

How can one practice active listening with their colleagues?

a)

Rephrase what the speaker said

b)

Multitask and focus on their mimic

c)

Keep looking at their forehead

d)

Listen to respond

101.

Understanding conflict dynamics includes?

a)

Acknowledging positive feelings

b)

Understanding the similarity in goals

c)

Recognizing the stages of conflict escalation

d)

Taking the initiative to problem-solve

102.

What conflict resolution technique focuses on listening without judgement?

a)

Acknowledgement

b)

Asking questions

c)

Summarizing

d)

Reflection

103.

What can be done to prevent workplace conflicts from escalating further?

a)

Take enough time to cool down

b)

Be assertive and initiate problem-solving ideas right away

c)

Sternly direct the outcome to ensure efficiency

d)

Ask a supervisor to make the decision

104.

What are some approaches to conflict resolution?

a)

Create urgency

b)

Collaborative Problem Solving

c)

Mediation

d)

Negotiation

105.

What is the power of storytelling in the workplace?

a)

It helps evoke emotion towards the speaker

b)

Relatability

c)

It is memorable

d)

All of the above

106.

What is NOT an element of a story that can be used to pitch an idea?

a)

Character Development

b)

Usability Testing

c)

Showing Conflict

d)

Introducing Resolution

107.

Coca cola had a campaign called "Share a Coke". In the context of persuasive communication, which approach are they trying to take?

a)

Logical reasoning

b)

Emotional appeals

c)

Scarcity

d)

Commitment building

108.

What is the role of non-verbal communication in the workplace?

a)

It helps to clarify verbal communication

b)

It is irrelevant

c)

It's the most effective face-to-face communication

d)

Its role is not as vital as verbal communication

109.

In a business setting, what is the most effective way to communicate a complex idea?

a)

Use technical jargons to persuade

b)

Use simple language and visuals

c)

Use lengthy explanations to ensure clarity

d)

Use a lot of data and statistics

110.

Communication means

a)

Communi-Care

b)

Communi-Fear

c)

Communi-Near

111.

All messages we send and receive for official purpose is

a)

External Communication

b)

Business communication

c)

Feedback

112.

Brain Drain is a part of message which is

a)

Understood

b)

Misunderstood

c)

Successful

113.

Message decoding is done by..

a)

Buyer

b)

Receiver

c)

Sender

114.

When the communication flows high level to lower..

a)

Downward

b)

Horizontal

c)

Upward

115.

“Emotion” is one of the communication barriers which belongs to the...

a)

Physical Barrier

b)

Socio-Psychological Barrier

c)

Semantic Barrier

116.

Informal communication is also called..

a)

Modern

b)

Grape – Vine

c)

Oral

117.

Communication is successful if feedback is...

a)

Positive

b)

Brain-drain

c)

Understood

118.

Culture is a ______ of social elements.

a)

Shared system

b)

Organization

c)

Diversity

119.

When the people within the organization communicate with each other..

a)

Internal Communication

b)

External Communication

c)

Horizontal Communication

120.

Which of the following is not an a function of communication in the context of Business Communication?

a)

Chair meetings

b)

Resolve conflict

c)

Motivate Employees

d)

Proxemics

121.

The process of forming messages by transforming thoughts and ideas into verbal and non-verbal signs is called

(a)  

122.

The process of transforming these signs back into messages is called

(a)  

123.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

124.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
125.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
126.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
127.
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
a)
An email
b)
A memo
c)
Business Letter
d)
Personal Business letter
128.
The most commonly used form of business communication is: 
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-mail
129.
Which of the following is not a rule for communicating verbally and in writing during GOOD BUSINESS COMMUNICATION?
a)
Listen
b)
Be clear (Clarity)
Be clear (Clarity and Coherence)
c)
Accuracy (Correct information)
d)
Promptness
130.
Good communication skills can help you be considered as a valuable employee who contributes to the company's image.
a)
True
b)
False
131.

How does he feel?

a)

He is sad

b)

He is excited

c)

He is bored

d)

He is lazy

132.
Proper business communications isn't important for the business world. 
a)
TRUE
b)
FALSE
133.

Communication is not always a vital skill in the workplace.

a)

True

b)

False

134.

Oral communication consists of anything that is written.

a)

True

b)

False

135.

How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

136.

Which of the following is not expected of employees' ora communication skills in the workplace?

a)

Communicate clearly

b)

Use appropriate language

c)

Be able to write well

d)

Communicate within the laws and regulations of the organization

137.

Which of the following is NOT an example of written communications?

a)

Tweets

b)

A conversation between co-workers

c)

Blogs

d)

Emails

138.

Which of the following is an example of nonverbal communications?

a)

Nodding your head

b)

Making eye contact

c)

Crossing your arms

d)

All of the above

139.

You want to tell your superior that you want to resigned from your current job. Which is the best way?

a)

By phone

b)

By a formal letter

c)

Face to face

d)

concise e- mail

140.

A synonym for professionalism is

a)

hard skills

b)

social acceptance

c)

business etiquette

d)

diversity

141.

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and____.

a)

soft and hard skills

b)

self-actualization and self-control

c)

diligence and collegiality

d)

education and training

142.

Fill in the blank

“The (a)   of your voice identifies your personality and your mood.”

143.

Which statement about professionalism is most accurate?

a)

Professionalism refers to those behaviors exhibited only by customers.

b)

 Professionalism describes desirable workplace behavior.

c)

Professionalism emphasizes hard skills or technical knowledge desired by employers.

d)

 Professionalism is important only in large companies.

144.

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

a)

A grasp of workplace etiquette

b)

 An eagerness to learn

c)

The ability to work effectively as part of a team

d)

Proficiency in using a variety of computer software packages

145.

Which of the following statements about face-to-face communication is most accurate?

a)

Face-to-face communication is the least rich communication channel.

b)

Face-to-face communication increases the likelihood of misunderstandings.

c)

Face-to-face conversations reduce cooperation and limit problem solving during the conflict.

d)

Face-to-face interaction is the most effective of all communication channels.

146.

To use your voice effectively,

a)

speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.

b)

overemphasize all words to guarantee audience understanding.

c)

avoid listening to educated individuals to retain your speaking uniqueness.

d)

keep the same volume and rate while speaking.

147.

Which of the following statements about workplace criticism is most accurate?

a)

When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism.

b)

Most individuals like to give and receive criticism.

c)

Giving and receiving criticism is a normal occurrence in the business world.

d)

In today's workplace, only managers must give criticism.

148.

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

a)

Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything.

b)

To avoid any type of confrontation with your supervisor, agree with all comments made.

c)

Try to deflect blame for anything negative said to others in your department.  

d)

Ask for clarification of comments when necessary.

149.

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

a)

 Use language that focuses on improvement instead of problems.

b)

To show more compassion, be as vague as possible.

c)

Ask the team members for feedback.

d)

Discuss the behavior, not the person.

150.

What is the first thing you should do before making a business telephone call?

a)

Prepare an appropriate opening.

b)

Ask yourself if the phone call is necessary.

c)

Decide what you're going to say after the receiver answers.

d)

Write down the ideas you want to discuss so that you don't forget them.

151.

Which of the following demonstrates the best example when answering a telephone call?

a)

This is Beth. May I help you?

b)

Precision Integrations. What's on your mind?

c)

Hello. What can I do for you?

d)

Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today?

152.

The benefits of voice mail include eliminating unnecessary chit chat, telephone tags, inaccurate messages, and_____.

a)

time zone barriers.

b)

the need for written messages.

c)

the necessity of a cordial, friendly greeting.

d)

prompt responses.

153.

Which of the following is the best advice to follow when receiving telephone calls for others?

a)

Identify your colleague's whereabouts if you are answering his or her phone.

b)

Guarantee the caller that your colleague will return the call within a few hours.

c)

Verify telephone numbers and spelling of names when taking messages.

d)

Find your coworker immediately and report that he or she has an incoming call.

154.

The most successful workplace teams _____

a)

agree on a purpose and procedures.

b)

are homogeneous.

c)

avoid conflict.

d)

work independently.

155.

What is the ideal number of participants for most groups?

a)

2

b)

4-5

c)

10

d)

There is no "ideal" number; more is always better.

156.

What is your first task before holding a meeting?

a)

Deciding how and where to meet

b)

Preparing an agenda

c)

Inviting participants

d)

Determining your purpose

157.

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and_____.

a)

a refreshment list.

b)

an explanation of the leader's position on each of the agenda topics.

c)

any pre-meeting preparation expected of participants.

d)

All answer choices should be included on a meeting agenda.

158.

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

a)

Send text messages and check his email during the meeting.

b)

Ensure that the technology is working for all participants before the meeting starts.

c)

Discourage any chit chat among team members before or after the meeting.

d)

Set the meeting time using Eastern Standard Time (EST).

159.

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

a)

True

b)

False

160.

before you shutting down the computer, you should............. on an icon to save your file.

a)

click

b)

set

c)

restart

161.

If you can't ........................Wifi signal, you can't go online.

a)

reset

b)

recieve

c)

rename

162.

__________shift key for changing small letter to capital letter

a)

Press

b)

Hit

c)

Hold

163.

____________is an item to see which websites you looked at before

a)

bookmark

b)

history

c)

drop down

164.

____________ is a description of the company.

a)

contact us

b)

career

c)

about us

165.

There are a lot of interesting ................ to other website.

a)

tabs

b)

links

c)

toobars

166.

I’m .....................with traveling to save my money

so I choose to stay at home to

a)

fed up

b)

move on

c)

go on

167.

I’m a bit........................ about talking in front of camera because I feel shy. (อาย)

a)

happy

b)

interesting

c)

nervous

168.

I ..........................to meeting my contact personally.

a)

look after

b)

look forward

c)

look into

169.

Videoconferences are perfect for keeping in touch or ....................... to the people around the world.

a)

contact

b)

reply

c)

easy going

170.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

171.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

172.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

173.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

174.

It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.

a)

Intrapersonal communication

b)

Public communication

c)

Interpersonal communucation

d)

Small group communication

175.
All are examples of  communicating non-verbally expect...
a)
Gestures
b)
Voice
c)
Posture
d)
Touch
176.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
177.
This type of communication is speaking to teachers and students.
a)
written
b)
non verbal
c)
oral
d)
body language
178.
Is email a method of communication
a)
Yes
b)
No
c)
Maybe
d)
I don't kow
179.
Can a letter be a method of communication?
a)
No
b)
Yes
c)
Sometimes
d)
I don't know
180.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
181.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
182.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
183.

verbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

184.

nonverbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

185.
Communication is the act of transmitting
a)
True
b)
False
c)
Who cares
d)
no
186.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
187.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

188.
a)
face-to-face conversations
b)
face-in-face conversations
c)
face talking
d)
facing conversations
189.
a)
text message
b)
text mesage
c)
messaging text
d)
text info
190.
a)
text message
b)
video chat
c)
telephone
d)
mobile phone
191.

Marketing is defined as the science and art of creating tangible products or service.

a)

TRUE

b)

FALSE

192.

People can live without the basic needs as he can do with more of his wants.

a)

TRUE

b)

FALSE

193.

Wants are our need for food, clothing and shelter.

a)

TRUE

b)

FALSE

194.

Market planning must be directed towards customer orientation.

a)

TRUE

b)

FALSE

195.

Customers are obviously not conscious about brand name and buy the product as they need.

a)

TRUE

b)

FALSE

196.

Marketing is increasingly an important activity due to the changing buyer’s perceptions.

a)

TRUE

b)

FALSE

197.

Financing has nothing to do without effective marketing program.

a)

TRUE

b)

FALSE

198.

Measurement of customer’s satisfaction is an easy task for marketing people.

a)

TRUE

b)

FALSE

199.

Research is an important component in product development.

a)

TRUE

b)

FALSE

200.

The following are the basic needs of every customer, except:

a)

Shelter

b)

Food

c)

Gadgets

201.

Which of the following is not included as the goals of marketing?

a)

Maximize   consumer satisfaction

b)

Maximize   consumption of goods

c)

Minimize   the quality of life

202.

A process wherein a product is introduced promoted to target customer.

a)

Connect

b)

Marketing

c)

Demand

203.

It is considered as the higher level human needs as it appeal more to the emotional feelings.

a)

Needs

b)

Wants

c)

Both

204.

Coordination activities must start in____.

a)

Price

b)

Quality

c)

Product planning

205.

In order to satisfy guests you have to consider the _____ of product/services.

a)

Quantity

b)

Quality

c)

Brand

206.

Which of the following is not true of marketing?

a)

Marketing must be supplier oriented

b)

Marketing must be coordinated activities

c)

Marketing must be customer oriented

207.

The marketing of minds between the seller and the buyer to satisfy human needs and wants.

a)

Planning

b)

Developing

c)

Marketing

208.

The rule of marketing is to provide assistance in identifying and satisfying the needs and wants of its target market.

a)

True

b)

False

209.

Another important component as customer would like to get his money’s worth.

a)

Transportation

b)

Price

c)

Target

210.

Marketing is the creation and communication of value of the customers.

a)

TRUE

b)

FALSE

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