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CH1: MANAGERS AND MANAGEMENT

Total questions: 2

Worksheet time: 16mins

Name
Class
Date
1-15.
1.

According to Hawthorne studies, what can significantly impact individual productivity?

a)

Management hierarchy

b)

Individual incentives

c)

Group pressures

d)

Technological advancements

2.

What is considered a political factor in business?

a)

Technological advancements

b)

Shift in consumer taste

c)

Economic inflation

d)

Market competition

3.

What is the process of getting things done, effectively and efficiently, through and with other people?

a)

Administration

b)

Supervision

c)

Leadership

d)

Management

4.

What are political skills related to in management?

a)

Building a power base

b)

Improving product quality

c)

Enhancing customer service

d)

Increasing employee morale

5.

What does planning require in management?

a)

Intuitive decision making

b)

Guess work

c)

Logical and systematic thinking

d)

Wishful thinking

6.

What is a characteristic of a Multinational Corporation (MNC)?

a)

Employs junior employees worldwide

b)

Employs senior employees worldwide

c)

Employs junior employees in one country

d)

Employs senior employees in one country

7.

Which function of management involves deciding who will be assigned to which job?

a)

Leading

b)

Controlling

c)

Planning

d)

Organizing

8.

Who is the proponent of 14 Principles of Management?

a)

Frederick Taylor

b)

Henri Fayol

c)

Henry Mintzberg

d)

Peter Drucker

9.

What does a multinational company manage production and deliver products in?

a)

One country

b)

Two countries

c)

Multiple countries

d)

Global market

10.

What does effectiveness refer to in an organization?

a)

Employee satisfaction

b)

Cost reduction

c)

Achievement of goals

d)

Efficiency in operations

11.

Who believed that it was the role and responsibility of manufacturing plant managers to determine the best way for the worker to do a job?

a)

Henry Mintzberg

b)

Peter Drucker

c)

Max Weber

d)

Frederick Taylor

12.

What do Transnational Corporations (TNC) tailor strategies to?

a)

Industry standards

b)

Competitor actions

c)

Each country's unique characteristics

d)

Global market trends

13.

According to Mintzberg, which of the following are interpersonal roles?

a)

Negotiator, Leader, Monitor

b)

Figurehead, Leader, Liaison

c)

Entrepreneur, Disturbance Handler, Resource Allocator

d)

Monitor, Disseminator, Spokesperson

14.

What are investments made by MNCs in different countries called?

a)

Foreign investment

b)

Global funding

c)

International grants

d)

Cross-border capital

15.

What does PEST Analysis identify factors that occur within?

a)

The organization

b)

The industry

c)

The market

d)

The economy

16-19.

Understanding Mintzberg's Managerial Roles

Mintzberg's managerial roles provide a comprehensive framework for understanding the diverse responsibilities of managers. These roles are categorized into three primary groups: interpersonal, informational, and decisional. Interpersonal roles emphasize the importance of human interaction and include the roles of a leader and a liaison. As a leader, a manager is responsible for motivating and guiding employees, fostering a productive work environment. The liaison role involves building and maintaining a network of contacts outside the organization to facilitate communication and collaboration.

Informational roles focus on the processing and dissemination of information. A manager acting as a monitor is tasked with gathering and analyzing information from both internal and external sources. This role is crucial for staying informed about industry trends and organizational performance. By effectively managing information, a manager can make informed decisions and communicate essential insights to their team. The ability to filter and prioritize information is a key skill in this role, ensuring that the most relevant data is utilized in decision-making processes.

Decisional roles are centered around making choices that impact the organization. These roles require a manager to be proactive and strategic in their approach to problem-solving and resource allocation. A manager must balance short-term needs with long-term goals, often making tough decisions under pressure. The decisional roles highlight the importance of critical thinking and adaptability in navigating complex business environments. By understanding and executing these roles effectively, managers can drive organizational success and foster a culture of continuous improvement.

16.

What are the three primary groups of Mintzberg's managerial roles?

a)

Interpersonal, Informational, Decisional

b)

Leadership, Liaison, Monitor

c)

Strategic, Tactical, Operational

d)

Human Resources, Finance, Marketing

17.

Which role involves building and maintaining a network of contacts outside the organization?

a)

Liaison

b)

Leader

c)

Monitor

d)

Resource Allocator

18.

What is a key skill for a manager in the informational role?

a)

Filtering and prioritizing information

b)

Motivating employees

c)

Building external networks

d)

Allocating resources

19.

Elaborate decisional roles that a manager should possess in managing employees efficiently and effectively.

4 lines