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WorksheetsCommunication Skills Quiz
Total questions: 127
Worksheet time: 3hrs 41mins
When is written communication more appropriate than face-to-face communication?
When you want to present a complex idea.
When you want to avoid talking to someone.
When you want to ask multiple questions.
When you want quick feedback on an issue.
What can you do to understand what others are saying?
Try to understand body language.
Make evaluations based on what they are saying.
Ask questions.
Use intonation.
To create an effective message, which of the following guidelines will you follow?
Use slang.
Use dialects and local words.
Choose appropriate and easy-to-understand words.
Use difficult vocabulary.
When you have objections or criticisms about an issue, you should:
Give positive comments first.
Say nothing.
Simply express yourself.
To end a conversation, you usually:
Just leave.
Start to look impatient and hope the other person will suggest ending.
End the discussion with a conclusive statement.
The decoding stage of a message occurs when:
The listener receives information.
You express your thoughts and ideas.
The information is transmitted.
The listener interprets the information.
In a conversation, you:
Stand 5 - 6 steps away from the speaker.
Stand 2 - 3 steps away from the speaker.
Stand 1 step away from the speaker.
What must you do to make an impression and build relationships with others?
Agree with what they say.
Adjust the volume of your voice to suit the person you are talking to.
Imitate their communication posture.
Which of the following three secrets will always help you succeed, be loved by others in life and work?
What are the three key secrets that will always help you succeed, be loved by others in life and work?
Ask questions, Help enthusiastically, Criticize when there are mistakes
Give direct feedback, Listen and Respect
Always smile, Learn to praise, Listen
When writing an email, you should...
Clearly state your requirements (if any) in the email.
Use a different style and tone from the recipient, never imitate their style
Always specify the purpose of the email in the 'Subject' field.
What are the characteristics of active listening? (multiple answers)
Show a readiness to respond. B. Smile at the speaker.
Nod when the person is speaking.
What does leaning forward while sitting indicate in communication?
The person is trying to control.
The person has a submissive or hostile attitude.
The person is very confident.
The person is very interested and ready to respond.
Verbal communication includes:
Speaking and accompanying gestures
Speaking and writing
Speaking, writing, listening, and reading
Speaking, writing, listening
Non-verbal communication is the most basic form.
Choose the most accurate statement about teamwork:
Personal satisfaction & work morale increase when the team succeeds
Employees working in a team report decreased job satisfaction
Teams tend to be less effective in problem-solving than individuals
Teams require more resources to complete tasks than individuals
According to you, how much will good communication skills determine your success in work and life?
85%
70%
50%
20%
What percentage of your success in work and life is determined by good communication skills?
85%
70%
50%
20%
When conversing with someone, what do you usually do?
What does facial expression in non-verbal communication convey?
Thoughts
Suppression of emotions
Emotions
Adjusting communication
Translating a message from symbolic form to meaningful form is known as:
Encoding
Channeling
Decoding
Feedback
Choose the most appropriate definition of 'Communication Skills'
Transmitting information and meaning from one individual or group to another person
Transmitting ideas from one individual or group to another person
Transmitting meaning from one individual or group to another person
Transmitting information from one individual or group to another person
People who know how to manage businesses often spend a lot of their communication time on:
Listening
Speaking
Reading
Writing
Gestures and posture in non-verbal communication are expressed by:
Hand gestures or walking posture
Smile, eye squint
Walking posture
Hand waving
When shaking hands in communication, how far should you stand?
1 arm's length
Case by case
50 cm
1 arm of the taller person
To communicate effectively, we usually...
Avoid events during the day or conversations that go into more important issues
Avoid avoiding starting a conversation
Start a conversation by discussing events during the day or small stories
What does body language indicate if a person often clenches their fists and taps their foot on the floor during communication?
(a)
What does body language indicate when a person often clenches their fists and taps their feet on the floor during communication?
Challenge
Reflection
Avoidance
Readiness to respond
What is the best way to prepare for a phone conversation?
Think of a few questions the other person may ask.
Think ahead or prepare the content of the call.
Do not prepare anything.
To communicate effectively, we should
Try to remember and call people by their names during conversations.
Not pay attention to names and tend to forget them.
Only remember the names of important people.
To communicate effectively, we often
Lean down while talking to a seated person.
Stand while talking to a seated person.
Sit while talking to a seated person.
Sara needs to organize a staff meeting to discuss how the new regulations should be implemented. Sara is related to which part of the communication process?
Choose communication channel (message transmission)
Decode the message (transfer message)
Formulate ideas (have ideas)
Encode the message (turn ideas into messages)
What are the forms and signs of body language in communication?
Facial expressions.
Changes in intonation.
Pupil dilation.
Hand gestures.
Non-verbal communication differs from verbal communication in that it is:
Easy to learn
Loose structure, spontaneous and unconscious
Not spontaneous
Conscious
Eye contact in non-verbal communication is a source of expression of:
Reliability and emotions
Attitude
Intensity of thought
Personality
The best way to check if information is understood correctly is to:
What is the best way to check if information is understood correctly?
Observe the body language of the listener.
Only when the listener asks questions, you know they understand you.
Ask open-ended questions to the listener.
Ask the listener if they understand you.
What are the basic forms of communication?
Non-verbal communication
Verbal communication
Both non-verbal and verbal communication
All are wrong
When you receive objections from others, what will you do?
Simply tell them that you did it right.
Focus on what you don't like about them.
Pay attention to what they say and ask for advice.
What are the advantages of communicating via telephone?
You can avoid meeting face to face.
You can reach many people in a short period of time.
You can save time and effort in traveling.
Which sitting posture shows that you are a professional listener?
Eyes looking straight, body leaning forward
Eyes looking straight, hands on the table
Eyes looking straight, back leaning on the chair, legs crossed
Eyes looking straight, body facing forward, hands on the table, head nodding along
What are the benefits of face-to-face communication compared to communication over the phone?
Complex information is transmitted more accurately.
Information is transmitted at a specific time and space.
Communicators are not distracted. All are correct
Choose the most accurate statement below:
Directors should evaluate and judge when listening to employees.
To save time, directors should not pay too much attention when employees speak.
All organizations are required to listen.
How many seconds does it take to attract the listener's attention with your voice and words when communicating over the phone?
3 seconds
4 seconds
5 seconds
6 seconds
What is the first impression you score with the person communicating with you?
Opening of your story
Warm greetings
Humorous conversation
Posture, gestures, and attire
Which is the best way to ensure that you fully understand someone's message?
What will effective listening skills help you do in the communication process?
When discussing a topic, what should you focus on?
Focus on the negative aspects of the issue
Focus on criticisms
Focus on the positive aspects of the issue
Communication transmission is a process with how many dimensions?
One dimension
Two dimensions
Three dimensions
Four dimensions
If your colleague is getting fatter day by day, what should you do?
Tell someone else that he/she looks too fat
Tell someone else that he/she has changed a lot since you met
Say nothing at all
To convey information, what do you need to do?
To effectively communicate information, what do you need to do?
Develop various skills, prepare comprehensively, show confidence in your topic and yourself
Develop various skills, prepare comprehensively, and be yourself
Develop various skills, prepare comprehensively, show confidence in your topic & yourself, and be yourself
Develop various skills, prepare comprehensively, and show confidence in yourself
When listening to others, how do you usually position yourself?
Lean back, away from the speaker
Slightly lean forward and stand facing the speaker
Cross your arms in front of your chest
Where should the most important ideas be emphasized?
At the beginning of the sentence
In the middle of the sentence
Either in the middle or at the end of the sentence
In the middle of the paragraph
When receiving negative feedback, what should you do?
Get angry and defend your point of view
Deny the issue, apologize, or defend your lack of knowledge
Acknowledge and seek ways to improve the issue
When meeting someone for the first time, what should you do?
Wait for the other person to introduce themselves
Be happy and hug the person tightly
Smile, introduce yourself, and proactively shake hands
Why should you focus on body language and behaviors when communicating?
Body language depends on culture
Very few messages are conveyed through behavior
Body language is often difficult to understand
Gestures and behaviors convey important messages
To improve the listener's ability to remember information, they should...
Be patient with the speaker
Maintain confidence in the information & the speaker
Interpret the key ideas in the information
Be tolerant of the speaker's ideas
While listening, you...
While listening, what should you do to understand the meaning and ask again if necessary?
Listen and stay calm in all situations.
Listen to understand the meaning and ask again if necessary.
Look attentively, pretending to be listening.
Which activity establishes and operates social relationships between people or between people and social factors to meet certain needs?
Communication
Transmission
Persuasion
Negotiation
When communicating with subordinates, which principles should you adhere to?
Which of the following factors does not affect the direct transaction process with customers, partners communicating with you?
Gesture
Syntax
Tone of voice
Choice of words
Which type of thinking will always help you succeed in the communication process?
When choosing a communication time, it should be convenient for:
Convenient for the audience
Convenient for superiors
Depends on the communication goal
Convenient for yourself
Which instructions should you follow when conveying information?
Lisa is attending an important meeting for her boss. Which steps should she take to help her remember the key points?
Lisa is attending an important meeting in place of her boss. Which steps should she take to help her remember the key points of the meeting?
Non-verbal communication includes:
To communicate effectively, one should use words and phrases like - 'please', 'thank you', 'very happy', 'sorry'
Which of the following answers most accurately simulates the listening process in communication?
When someone tells you about unfortunate events or sad experiences, you should:
What are the characteristics of decisiveness in communication?
What are the characteristics of decisiveness in communication?
Respect, superiority
Confidence
Boasting
Liking competition
Which factors determine your success in the communication process?
Clever handling of communication situations
Clear message transmission
Effective listening skills
How is speaking different from writing?
Longer thinking time
More common
Faster
More widely used
Among the following phenomena, which one is psychological?
Nervous tension like a guitar string about to break
Heart beating as if wanting to jump out of the chest
Eating, sleeping both poor
Restless as if having an appointment with someone
What is the psychology of a person?
Generated by a supernatural force
Produced by the brain, similar to the liver secreting bile
Reflecting objective reality into the human brain, through subjective lens
All of the above
To know the psychology of a person, the subject needs to look into 'the eyes of that person'. Is this statement true or false?
True
False
Sometimes true, sometimes false
No answer
Which of the following phenomena shows that psychology affects physiology?
Worrying leads to insomnia
Tiredness without clarity
Poor eye vision and visual acuity
Eating well helps the body stay healthy
When group conflicts occur, the 'Obey' reaction type is manifested as:
In unfamiliar situations, I let more confident people lead
Avoid contact with people with strong opinions
I am willing to let everyone do it their way if it doesn't inconvenience me
The best way to avoid opposition is not to give my opinion
Positive action of attending meetings on time shows that the individual has:
Good cooperation
Responsibility
Good communication
What is the best way to avoid objections?
What does positive action to attend meetings on time demonstrate about an individual?
Good cooperation
Responsibility
Good communication
What are the characteristics of a critical thinker?
Expert in analyzing solutions to find weaknesses
Confident and decisive personality
Able to gather support and overcome opposing ideas
What are the standards for evaluating teamwork related to professional skills, English, document writing, planning, and management?
Skill standards
Outcome work standards
To be persuasive effectively, what requirements need to be ensured?
Clear, concise, and appropriate language
Emphasize the rights and benefits of the target
Build trust and harmony with the target
What are the characteristics of the conflict stage?
Questioning the purpose of the group
Little exchange of ideas
Beginning to form factions
What is the essence of listening and understanding?
Only listen to part of the conversation
Focus entirely on what others are saying
Interject into the other person's story with interjections like Yes, Oh, or Wow
Match the priority order with the types of tasks
What action demonstrates good collaboration, responsibility, and effective communication in email writing?
Good collaboration
Responsibility
Effective communication
In some cases, how should you deal with 'weapons' that influence persuasion when you feel the need?
Ensure genuine interest and desire for the product or item
All of the above
Target solely for personal gain from you
Have your own evidence to avoid 'ignorance of multiple causes'
Which skills should be honed to help achieve personal achievements?
Time management
Positive thinking
Proficient reading and writing
Setting life goals
What should be done when selecting individuals for specific roles within a group?
In the art of attracting listeners, what should a speaker pay attention to for a first impression?
Appearance, Professional competence, Personality
Appearance, Speaking skills, Personality
Appearance, Professional competence, Style
Appearance, Speaking skills, Manner
Before a job interview, what should candidates do?
Prepare documents; Research the company, organization; Prepare relevant job-related questions
Prepare documents; Research the company, organization; Prepare for the interview
Prepare documents; Find the way to the company; Prepare for the interview
Write a job application; Research the company, organization; Prepare for the interview
If a lecturer assigns a 40-page essay on the topic of Analyzing the business activities of a service industry in Vietnam to be completed in 2 days, what would you choose to do?
Work in a group
Not do it due to lack of time
Work alone
According to you, what is the basic principle in the art of persuasion?
Sincerity and meeting all the needs of the target
Sincerity and paying attention to the values that the target cares about
Paying attention to the needs, habits, and preferences of the target
Paying attention to the values that the target cares about
When establishing a group, what is the goal that the group needs to define?
All members of the group agree on the goal
Discuss all methods to carry out the task
Set challenging targets
What information should be included in a personal resume (CV)?
Personal interests and trends
Personal information
Information about family members
Work experience
Educational background and achievements
What should be included in a personal CV?
What should candidates prepare to make a good impression on potential employers?
Which process should be followed to persuade effectively?
What should be ensured when presenting text on PowerPoint slides?
What are the characteristics of a stable phase?
What should be ensured when designing slides?
Where should proactive individuals focus their efforts?
Match the appropriate concept model with the correct concept name.
Self-reliance - Model of perception belongs to me
Interdependence - Model of perception belongs to others
Independence - Model of perception belongs to us
What are the characteristics of the group formation stage?
Trust and low commitment
Formation of factions
Little interaction among people
Questioning the group's purpose
In a stress state, approximately how many thoughts are generated in the brain?
50,000
30,000
80,000
What is the nature of individual planning tasks?
Important - Not urgent
Important - Urgent
Not important - Not urgent
Not important - Urgent
Characteristics of a team leader include?
During a conversation with someone, what is the usual behavior?
Match the brain region with its corresponding function.
Central brain - Creative, logical control
Cerebral cortex - Quick and immediate reflex control
Midbrain - Emotional control
What does the middle brain control?
Match the effective listening techniques with their descriptions.
Evaluate - Determine what the speaker's true intention is
Explain - Record or outline the main points
Receive - Provide constructive feedback
Feedback - Focus on content and apply critical thinking skills to evaluate
Remember - Listen to the message and try to understand what is being said
Match the appropriate feedback levels in active listening: 'Dad, I think that's enough. Studying is not important at all!'
Express emotions - Do you not want to study anymore?
Try to understand the essence of the problem - Do you think that's enough? Do you think school is not important?
Repeat the content in an inferential way - Do you feel bored?
Quote verbatim - Do you really feel bored of studying?
According to Albert Mehrabian, how is the total impact of a message distributed?
Non-verbal language - 3.38%
Tone (voice, intonation, pitch) - 1.55%
Verbal language (words) - 2.7%
What is the importance of body language in a presentation?
What is the purpose of creating a work plan for a team?
What does the term 'circle of influence' refer to?
What are the key elements of non-verbal communication in a presentation?
How should you address a situation where a colleague is gaining weight?
What is the relationship between the four basic elements of life?
Match the appropriate content for a job interview
What percentage of physical illnesses have their origins in mental issues?
75% - 90%
30% - 50%
65% - 80%
What is the purpose of group evaluation?
