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WorksheetsIntermediate Asssessment
Total questions: 49
Worksheet time: 32mins
When using the Continuity Camera feature on Mac, which iPhone models would allow you to use the Centre Stage feature?
iPhone X or later with iOS 16 or later
iPhone 11 or later with iOS 16 or later
iPhone 12 or later with iOS 16 later
iPhone 13 or later with iOS 16 or later
True or False: Continuity features work when both the iPhone and Mac have turned Bluetooth on, connected to the same WiFi network, and are signed on to iCloud using the same Apple ID.
TRUE
FALSE
Which features can users enjoy if they use the iPhone as webcam for their Mac?
(Select three)
Studio Light
Portrait
Panorama
Centre Stage
True or False:
Handoff works on third party apps such as Google Chrome, as long as the app is installed on both Mac and iPhone.
TRUE
FALSE
Your customer loves their iPhone and is considering buying their first Mac laptop for work.. What kind of things can they do with iPhone and Mac together?
(Select two)
Start an email on iPhone and finish on Mac
Use one keyboard and mouse for both iPhone and Mac
Copy images from iPhone and paste them into a presentation on Mac
Use Stage Manager to organise their open apps and windows
You can use iPhone or iPad to scan a document and it will instantly appear in a note on Mac. What is the feature called?
Handoff
Universal Clipboard
AirPlay
Continuity Camera
Your customer has an iPhone and is considering iPad for work. What kinds of things he can do with iPhone and iPad together?
(Select two)
Unlock his iPad with his iPhone
Start an email on iPhone and finish on iPad
Use iPad as a secondary display for his iPhone
Copy images from iPhone and paste them into a note on iPad
What does Apple do to help protect the planet and fight climate change?
(Select two)
Use recycled and renewable materials in products
Use more plastic in packaging
Run 50 percent of Apple-owned data centres, facilities and stores on renewable energy
Create products that are more energy efficient
What can you say to customers about how the iPhone 15 lineup is designed to be more durable than other phones?
(Select ALL that apply)
“They have a strong aluminium or titanium design.”
“The Ceramic Shield front is tougher than any smartphone glass.”
“They’re made from hard-coated polycarbonate.”
“They’re water resistant to a depth of 6 metres for up to 30 minutes.”
True or False: Unlike other smartphones, iPhone holds its value over time and has a higher trade-in value.
TRUE
FALSE
What should you say to a customer about the A17 Pro chip in iPhone 15 Pro?
(Select ALL that apply)
“It has the same fast CPU performance as the A16 Bionic chip in iPhone 15.”
“You get incredible performance and efficiency.”
“It has a powerful GPU, so you can play games you’ve never seen on a smartphone before."
Apple designs the hardware, software and services for iPhone. What can you say about how this provides a better experience?
(Select ALL that apply)
“The Multi-Touch experience is smooth and responsive.”
“You get long battery life without sacrificing performance.”
“iPhone works seamlessly with other Apple products.”
“iPhone can run the same apps as Android devices.”
What should you say to customers about iPhone 15 Pro?
(Select two)
“You’ll get fast performance and great mobile gaming experience with the A17 Pro chip.”
“It has a customisable Action Button so you can quickly access a favourite feature.”
“With Telephoto camera, you can capture photos with up to 2x optical zoom.”
“It has a Lightning connector and supports MagSafe charging.”
What can customers do with iOS on iPhone?
(Select ALL that apply)
Customise how they appear on others’ devices when making a call
Automatically alert a friend or family member after reaching a destination
Track a Pool Swim or Open Water Swim Workout
Interact with their favourite apps and get information directly on the Home Screen
True or False: Early in the conversation, you should ask customers “Which iPhone model do you have now?”
TRUE
FALSE
Why should find out your customer’s current iPhone model early in the conversation?
(Select ALL that apply)
It helps you think on the latest iPhone models that will be new to them
It helps you know which accessories to recommend
It helps you ask relevant questions about features they may already use
It helps you guess whether they’ll upgrade today or not
Your customer is considering upgrading from iPhone SE (3rd generation). Which features will be new to her on iPhone 15?
(Select ALL that apply)
Qi wireless charging
Face ID
USB-C connectivity
Ceramic Shield
Your customer is considering upgrading from iPhone 13. Which features will be new to him on iPhone 15 Pro?
(Select ALL that apply)
ProMotion technology
Crash Detection
Water and dust resistance
Telephoto camera
Your customer seems interested in upgrading but changes his mind when he sees the price. What should you do next?
(Choose the BEST answer)
Offer to show how some of the latest iPhone features work
Suggest coming back later to upgrade to a new iPhone
Talk about offers or promotions to help make iPhone more affordable
What can customers do with iPad and iPadOS 16?
Work with multiple apps at the same time
Share photos with friends and family
Track workouts and monitor fitness
Keep track of friends’ gaming progress
What is the name of the feature that allows user to resize, overlap and organise windows in a single view on iPad models powered by M-series chips?
Notes
Stage Manager
Sidecar
Shortcuts
What question can you ask to include AppleCare+ in your iPad sale?
“Where will you use your iPad?”
“How will you charge your iPad when you’re away from home?”
“What will you use iPad for?”
“What kinds of things do you write, draw or create?”
True or False: The Files app works exclusively with iCloud.
TRUE
FALSE
What are some reasons for you to recommend Apple Watch with cellular?
(Select ALL that apply)
Customers can answer calls, get directions, make purchases and respond to messages directly from Apple Watch even if their iPhone is at home or in the office
Customers can check messages, calls and reminders when they’re running errands and not able to access their iPhone
When travelling and there’s no one to help taking photos, customer can use Camera Remote on the Apple Watch
When going to the beach or pool, customers can swim or surf while leaving their iPhone somewhere safe and dry
What is the name of the feature that can help user to easily find their way while exploring new places, and mark position or interesting location?
Backtrack
Compass Waypoint
Maps
Walkie Talkie
How can customer use Apple Watch to play music on iPhone? Choose the correct order
.
i. Scroll up and tap “On iPhone”
ii. Control playback and volume on Apple Watch
iii. Tap playlist and choose a playlist
iv. Launch the Music app on Apple Watch
iv, I, iii, ii
ii, I, iii, iv
iv, iii, I, ii
iv, I, ii, iii
What are the benefits of Backtrack feature in the Compass app on Apple Watch?
(Select two)
It uses GPS data to create a path of where you have been so you can easily retrace your steps or get back on route.
You will get a target view of the direction of the saved position and an approximate distance of how far away it is.
You can mark a position (like the location of your tent) and see a list of your saved positions.
It turns on automatically in the background when you are away from any Wifi sources or your known locations like your home or office, just in case you need it.
Your customer wants to know more about heart rate tracking. What can you tell him/her?
(Select ALL that apply)
“You can use iPhone to set up high or low heart rate notifications for Apple Watch.”
“You can only see your average rsting heart rate on iPhone.
“Just open the Health app on iPhone for detailed charts and graphs of your heart rate data.”
“You can check your current heart rate on Apple Watch and see changes over time on iPhone.”
You discovered that your customer is using an iPhone and wants to purchase an Apple Watch to stay connected.
What can you tell your customer about staying connected with iPhone and Apple Watch?
(Select ALL that apply)
“You can start a FaceTime video call from Apple Watch and continue it on iPhone.”
“You can glance at Apple Watch to see who’s calling.”
“You can respond to a text on your wrist or use iPhone to send a longer message.”
“You can get email notifications on Apple Watch and then write a detailed response on iPhone.
Which questions will help you learn the features your customers care about the most on a new Apple Watch?
(Select two)
“Which Apple Watch model do you have now?”
“How often do you wear your Apple Watch?”
“What do you enjoy about your current Apple Watch?”
“Are you interested in seeing what’s new with the latest Apple Watch models?”
Your customer is thinking about upgrading from Apple Watch Series 4.
Which features will be new to him on Series 9?
(Select two)
Fall Detection
Water resistance up to 50 metres
Larger, brighter screen
Fast charging
Salmah loves tracking her sleep and monitoring her health and wellness with her Apple Watch Series 5.
What’s the best thing to tell her about Apple Watch Series 9?
“You can choose a watch case and band combination that’s carbon neutral.”
“Apple Watch can sense night-time wrist temperature, which can give you insight into your overall well-being.”
“The double-tap gestures makes it easier to answer a call or play and pause music - especially when your hands are full.”
Your customer is interested in an Apple Watch feature that you can’t show them.
What’s the best thing you can do to help this customer?
Describe how they use the feature in their daily life.
Suggest going home and looking online for videos that explain how to use the feature.
Tell them about a different feature.
Azhar is switching from a PC laptop and wants to use Microsoft Word.
What should you tell him about using Microsoft 365 on Mac?
(Select ALL that apply)
“You’ll need a separate Microsoft 365 subscription if you want to use Microsoft apps on your Apple devices.”
“You can turn on Dark Mode so your content stands out while you work.”
“You can easily add annotations or sign Word documents with the Force Touch trackpad on Mac laptops.”
Camilla is worried that it will be difficult for her to move her files from her PC to her new Mac. What should you say to her?
(Select ALL that apply)
“It’s convenient to chat with Apple Support if you need more help.”
“Migration Assistant will guide you through each step to move your files to your new Mac.”
“I can show you some external hard drives to help you move your data.”
“You’ll need an Ethernet cable to connect your new Mac to your old computer.”
Which questions can help you learn more about what your customers need in a new Mac?
(Select three)
How often do you charge your Mac?
What kinds of apps do you use the most?
Where did you buy your current Mac?
What do you want to use your Mac for?
What should you ask customers to learn about their performance needs?
(Select ALL that apply)
“When did you buy your current Mac?”
“Which apps do you use the most on your Mac?”
“Do you use your Mac for work or school?”
What should you ask to help customers decide between a 14-inch MacBook Pro with M3 and one with M3 Pro?
(Select ALL that apply)
“Do you listen to a lot of music on your current Mac?”
“Do you work with a lot of large files on your current Mac?”
“How many external displays would you like to connect to your new Mac?”
“What types of apps do you use on your current Mac?”
What should you ask to help customers decide between a MacBook Air with M3 and one with M2?
“How much storage do you use on your current Mac?”
“What sorts of things do you do with your Mac on a typical day?”
“How often do you travel with your Mac?”
“Apple-designed chips are more power efficient. So you get great performance, whether your MacBook is plugged in or not, and even longer battery life.” Is this an effective or ineffective way to share an advantage of Apple silicon?
Effective
Ineffective
“MacBook Air supports up to 24GB of fast unified memory.” Is this an effective or ineffective way to share an advantage of M-series chips in MacBook Air?
Effective
Ineffective
Your customer, Farouq, has an older 13-inch MacBook, but wants a larger screen for things like watching movies, posting to social media and browsing the web.
You think a 15-inch MacBook Air with M3 might be right for him.
Which advantage of M3 should you share with Farouq?
“The Neural Engine is great for AI and machine learning and powers features like Presenter Overlay and Reactions in video calls.”
“You’ll get great performance and long battery life for streaming shows and editing photos for your posts.”
“You’ll get features like hardware-accelerated mesh shading and ray tracing. So games are more immersive with realistic lighting, shadows and reflections.”
Your customer, Benny has an older iMac that his kids use for schoolwork and gaming, but he wants something faster and more compact. And everyone in his family has an iPhone.
You think a 24-inch iMac with M3 might be right for him.
Which of these advantages of M3 should you share with Benny?
(Select ALL that apply)
“Your family can use many of the iPhone widgets they love on Mac.”
“The apps you use will launch quickly and run smoothly with the performance in the CPU and Neural Engine.”
“Games look extremely realistic thanks to the next-generation GPU in the M3 chip.”
“With multi-threaded performance, you can easily run apps like Adobe Lightroom.”
Lisa needs a compact, powerful laptop for analyzing data. And she wants something with even better graphics than her older Intel-powered MacBook Pro.
You think the 14-inch MacBook Pro with M3 Pro might be a great option for her.
Which of these advantages of M3 Pro should you share with Lisa?
(Select ALL that apply)
“You can analyze data quickly and finish your projects sooner.”
“You'll get faster graphics performance.”
“You can find photos of friends and family faster and more easily with the 16-core Neural Engine.”
A group of customers walk into your store. They’re a video editor and 3D artist who wants to upgrade from an older iMac Pro. They want a powerful desktop that can handle massive projects with 4K and higher resolution.
You think Mac Studio with M2 Ultra might be right for them.
Which of these advantages of M2 Ultra should you share with them?
(Select ALL that apply)
“You can export your videos more quickly and work with massive 3D environments.”
“Mac Studio can sit on your desk and tuck under most displays - so it will fit where your iMac Pro did.”
“You’ll have plenty of power and space for all your work with up to 192GB of unified memory and up to 8TB or storage.”
Freda is in college and uses an older 15-inch MacBook Pro with an intel chip for schoolwork and games. Which features on the latest MacBook Pro models will help her see the value in upgrading?
(Select two)
Liquid Retina XDR display
SDXC card slot
Apple M-series chip
Backlit Magic Keyboard
Maria is considering upgrading his 21.5-inch iMac for work. What should you say to help him understand the advantages of the M3 chip on iMac?
(Select two)
“You can keep using Boot Camp to run the Microsoft 365 apps you use for work.”
“iMac is configurable with up to 24GB of unified memory, so you can work with large files or even pro-level apps.”
“Performance is up to four times faster than your Intel iMac, so apps you use for work will be more responsive.”
“You'll get a display with an industry-leading anti-reflective coating for comfort and readability.”
Kamal is using a 2017 MacBook Air to watch videos and browse the web. Which demos should you share to help them imagine using the latest MacBook Air?
(Select ALL that apply)
Open Safari and any other apps they use, and point out how fast apps open and load content.
Close MacBook Air and have your customers hold it to feel the thin, light design.
Play a video from the Photos app and point out the even brighter and more colourful display.
Play a movie trailer in the Apple TV app, and point out the wide stereo sound and Dolby Atmos playback.
True or False: Customers regularly get free iOS updates with new software features and security updates.
TRUE
FALSE
