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Professionalism Exam Review

Total questions: 40

Worksheet time: 22mins

Name
Class
Date
1.

Understanding, being aware of, and being sensitive to the feelings, thoughts, and experiences of another.

a)

Patience

b)

Empathy

c)

Responsibility

d)

Tact

2.

Long nails can interfere with the use of gloves while performing procedures

a)

True

b)

False

3.

The characteristic of being fair, truthful, and morally upright.

a)

Willingness to learn

b)

Honesty

c)

Acceptance of criticism

d)

Tact

4.

To be reliable or trustworthy.

a)

Competence

b)

Dependability

c)

Self-motivation

d)

Team Player

5.

Perfumes and aftershaves provide pleasant aroma and should be used daily to avoid body odor.

a)

True

b)

False

6.

Able to admit that you don't know the answer or that you are willing to accept help in understanding better

a)

Responsibility

b)

Team Player

c)

Willingness to learn

d)

Discretion

7.

The ability to put up with delay without becoming annoyed or upset, or to act calmly when faced with difficulty

a)

Empathy

b)

Enthusiasm

c)

Patience

d)

Honesty

8.

If you are accepting of criticism you have the ability to deal with disapproval or listen to suggestions for improvement.

a)

True

b)

False

9.

Healthcare workers should present an appearance that inspires confidence and & self image

a)

True

b)

False

10.

Earrings with dangling hoops should be avoided

a)

True

b)

False

11.

Excited, having an interest in, eagerness to do something.

a)

Enthusiasm

b)

Tact

c)

Competence

d)

Honesty

12.

Energetic, ambitious, and able to get things done without being directed by others

a)

Self-motivation

b)

Tact

c)

Team player

d)

Willingness to learn

13.

The ability to avoid giving offense; an intuitive sense of what is right or appropriate.

a)

Patience

b)

Competence

c)

Discretion

d)

Tact

14.

Being qualified and capable of performing a task while striving for accuracy shows

a)

Competence

b)

Discretion

c)

Willingness to learn

d)

Dependability

15.

Being willing to be held accountable for your actions is

a)

Discretion

b)

Self-motivation

c)

Responsiblity

d)

Acceptance of criticism

16.

Tattoos are encouraged in many healthcare facilities

a)

True

b)

False

17.

Having good judgement and the sensitivity needed to avoid embarrassing or upsetting others

a)

Discretion

b)

Honesty

c)

Empathy

d)

Dependability

18.
________ is when people work well with others, recognizing their own roles and the roles of others.
a)
Competent
b)
Team Player
c)
Dependable
d)
Tactful
19.
_______ is the ability to have a positive attitude and enjoy work.
a)
Enthusiasm
b)
Self-Motivation
c)
Patience
d)
Dependability
20.

Understanding and being able to relate to the patient.

a)

Empathy

b)

Honesty

c)

Dependability

d)

Insensitivity

21.

Somebody who works well with others and realizes “THERE IS NO “I” IN TEAM.”

a)

Tact

b)

Discretion

c)

Competence

d)

Team player

22.

Careful and respectful with information

a)

Tact

b)

Discretion

c)

Competence

d)

Team player

23.

Accountability - owning your actions.

a)

Tact

b)

Self motivation

c)

Competence

d)

Responsibility

24.

The ability to do a job well. Trained or having experience

a)

Tact

b)

Self motivation

c)

Competence

d)

Responsibility

25.

Getting up and getting the job done; being ambitious

a)

Tact

b)

Self motivation

c)

Competence

d)

Responsibility

26.

Not caring about someone’s situation

a)

Empathy

b)

Honesty

c)

Dependability

d)

Insensitivity

27.

What is the meaning of Willingness to learn ?

4 lines
28.

What should an employee do if the facility does not allow tattoos at work?

a)

cover up the tattoo

b)

find another job

c)

get more tattoos

29.

All are part of personal appearance except?

a)

hair

b)

jewelry

c)

makeup

d)

diet

30.

What does tact refer to in the context of professional qualities of a medical assistant?

a)

The ability to perform medical procedures with precision

b)

Sensitivity in dealing with others or with difficult issues

c)

The knowledge of medical terminology and jargon

d)

The ability to work long hours without supervision

31.

The exchange of information, thoughts, ideas and feelings is:

a)

Listening

b)

Emapthy

c)

Communication

d)

Discretion

32.

To be reliable or trustworthy.

a)

Competence

b)

Dependability

c)

Self-motivation

d)

Team Player

33.

Perfumes and aftershaves provide pleasant aroma and should be used daily to avoid body odor.

a)

True

b)

False

34.

Able to admit that you don't know the answer or that you are willing to accept help in understanding better

a)

Responsibility

b)

Team Player

c)

Willingness to learn

d)

Discretion

35.

Using medical terminology can interfere with communication.

a)

True

b)

False

36.

If you are accepting of criticism you have the ability to deal with disapproval or listen to suggestions for improvement.

a)

True

b)

False

37.

Healthcare workers should present an appearance that inspires confidence and & self image

a)

True

b)

False

38.

Having the ability to say or do the kindest most fitting thing in a difficult situation shows __________.

a)

Honesty

b)

Empathy

c)

Tact

d)

Self-Motivation

39.

____________ is having the ability to begin or follow through with tasks, you should not have the need for constant direction.

a)

Self-motivation

b)

Dependability

c)

Responsibility

d)

Tact

40.

This type of criticism helps you improve your work.

a)

Constructive

b)

Abusive

c)

Psychological

d)

Competence