UNIT 1: INTRO OF INTERNATIONAL TRADE

'the exchange of products, services, and money across national borders; essentially trade between countries'

UNIT 1: INTRO OF INTERNATIONAL TRADE

'goods produced in one country then shipped to another'

UNIT 1: INTRO OF INTERNATIONAL TRADE

'a good or service bought in one country that was produced in another'

UNIT 1: TYPES OF INDUSTRY

'an industry comprises employees who build certain houses, buildings, or other structures for residents, businesses , or community'

UNIT 1: TYPES OF INDUSTRY

'an older industry that handles the location and extraction of metals and other natural resources from the earth's surface'

UNIT 1: TYPES OF INDUSTRY

'an industry encompasses infrastructure, airport services, logistics, freight, railroads, trucking, marine shipping, and passenger transport, so there's a wide variety of roles involved'

UNIT 1: TYPES OF INDUSTRY

The industry focuses on delivering a positive customer experience in providing food and beverages, accommodation, tourism, event planning, amusement parks, and other similar services.

UNIT 1: TYPES OF INDUSTRY

'an industry provides medical services related to people's health and well-being'

UNIT 1: TYPES OF INDUSTRY

'an industry includes clothing design, manufacturing, retail, and supply chain management'

UNIT 1: TYPES OF INDUSTRY

'an industry provides opportunities for employment that involve motivating and training clients to develop their physical and mental capacity'

UNIT 1: TYPES OF INDUSTRY

'an industry refers to the cultivation of plants and the raising of livestock'

UNIT 1: TYPES OF INDUSTRY

'corporate education, which provides education to employees on specific topics, such as foreign languages or software training'

UNIT 1: TYPES OF INDUSTRY

'provide financial services and products to banks, real estate brokers, lenders, investment firms, finance technology companies, and insurance agencies'

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 1: TYPES OF INDUSTRY

Directions: Analyze the website and determine its industry.

UNIT 2: E-COMMERCE

'refers to the conduct of business activities using the Internet and other electronic means'

UNIT 2: E-COMMERCE

'the exchange of products, services, and money across national borders; essentially trade between countries'

UNIT 2: E-COMMERCE

'e-business sells products or services to other businesses'

UNIT 2: E-COMMERCE

'e-business allows consumers to buy and sell goods and services directly to each other'

UNIT 2: E-COMMERCE

'e-business sells products or services to government agencies or departments'

UNIT 2: E-COMMERCE

'e-business allows consumers to provide products or services to businesses through freelance or gig-based platforms'

UNIT 3: CUSTOMER SERVICE & CUSTOMER CARE

'is the support, assistance, and advice provided by a company to its customer before or after they buy the product or service'

UNIT 3: CUSTOMER SERVICE & CUSTOMER CARE

'is the process of building an emotional connection with customer'

UNIT 3: CUSTOMER SERVICE & CUSTOMER CARE

'helps customers understand exactly how a product or service can solve their business needs'

UNIT 3: CUSTOMER SERVICE & CUSTOMER CARE

'point-of-sale techniques to build customer relationships and grow profits'

UNIT 3: CUSTOMER SERVICE & CUSTOMER CARE

'service includes how you follow up after the customer has left, such as providing follow-up contact and dealing with complaints'

UNIT 4: SUPPLY CHAIN

'connected series of steps that businesses take to bring products or services to customer'

UNIT 4: SUPPLY CHAIN

'provide raw materials or components needed for a service'

UNIT 4: SUPPLY CHAIN

'Turn raw materials into products or services'

UNIT 4: SUPPLY CHAIN

'Move products or services to where they're needed.'

UNIT 4: SUPPLY CHAIN

'Sell products or services directly to customers'

UNIT 4: SUPPLY CHAIN

'it helps businesses deliver services smoothly'

UNIT 4: SUPPLY CHAIN

'ensures consistent standards'

UNIT 4: SUPPLY CHAIN

'affects how customers perceive service satisfaction'

UNIT 4: SUPPLY CHAIN

'many parties involved need to work together'

UNIT 4: SUPPLY CHAIN

'service often require immediate delivery of performance'

UNIT 4: SUPPLY CHAIN

'adapting to changing customer demands or unexpected events'

UNIT 4: SUPPLY CHAIN

'buys large quantities of goods from manufacturers or producers'

UNIT 4: SUPPLY CHAIN

'sells goods to retailers or other businesses'

UNIT 4: SUPPLY CHAIN

'buys goods from wholesalers or manufacturers'

UNIT 4: SUPPLY CHAIN

'sells goods directly to final customer'

UNIT 4: SUPPLY CHAIN

What are the key differences between wholesalers and retailers?

i. quantity

ii. efficiency

iii. customers

iv. accessibility

v. price

vi. variety

UNIT 4: SUPPLY CHAIN

Why are wholesalers and retailers important?

i. quantity

ii. efficiency

iii. customers

iv. accessibility

v. price

vi. variety

UNIT 5: BUSINESS DOCUMENTS

'formal records that convey information, provide evidence or facilitate transactions within or between businesses'

UNIT 5: BUSINESS DOCUMENTS

'Short communications used within an organization to share information, updates, or instructions.'

UNIT 5: BUSINESS DOCUMENTS

Detailed documents that present information and analysis on specific topics or projects.

UNIT 5: BUSINESS DOCUMENTS

Electronic messages exchanged within the organization for communication and coordination

UNIT 5: BUSINESS DOCUMENTS

Records of the discussions and decisions made during meetings

UNIT 5: BUSINESS DOCUMENTS

Formal letters sent to clients, suppliers, or other external parties.

UNIT 5: BUSINESS DOCUMENTS

Documents suggesting a plan or course of action, often used in business deals or projects

UNIT 5: BUSINESS DOCUMENTS

Requests for payment for goods or services provided.

UNIT 5: BUSINESS DOCUMENTS

Legal agreements between two or more parties outlining terms and conditions of a business arrangement.

UNIT 5: BUSINESS DOCUMENTS

Informative documents used to promote products or services.

UNIT 5: BUSINESS DOCUMENTS

Official statements issued to the media to announce significant events or developments.

UNIT 5: BUSINESS DOCUMENTS

Documents that track and analyze sales performance and trends.

UNIT 5: BUSINESS DOCUMENTS

Importance of Business Documents:

'facilitate clear and effective communication within the organization and with external stakeholders'

UNIT 5: BUSINESS DOCUMENTS

Importance of Business Documents:

'provide a record of transactions, decisions, and communications, which is essential for historical reference and accountability'