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WorksheetsBITAW NA
Total questions: 8
Worksheet time: 8mins
Select all the items that are w/in the BASE PFF scope, given that the new contact is properly maintained by the Data Team
Contact Person IT End Customer - Order Level
Contact Person End Customer - Quote Level
Contact Person IT - Order level
Contact Person IT - Quote Level
Ticket about "Flagged for Archiving" should be forwarded to DATA MANAGEMENT TEAM
TRUE
FALSE
The ticket about Contact Person End Customer tagged as FLAGGED should be forwarded to BASE _________ team.
Data Management Team
Chat Support
Deal Support
Data Team
If the ticket is out of our scope (BASE PFF AND ASP), it will be better to:
Solve it even if it's not within our process
Collab with our team to check for work around and solve it ourselves
Accept the fact that it's not w/in our scope & forward to the expert team
Confirm what you have investigated on your end and forward the ticket to the appropriate team
Speaking of boundaries and scopes, which of these statements are TRUE
BASE PFF are responsible in updating all the contacts in order level
BASE PFF should update the Contact Person IT - Order Level
Forward the ticket to Chat Support if it's about Contact Person End Customer
BASE Chat Support will remove the Flagged for Archiving mark in the Contact
Our team needs to send a follow up email to confirm who will be the new CPIT. Who are the other 3 other recipients (CC) that we need to include on this follow up email?
(a)
As of today, August 29, 2024, are we allowed to use Waiting on Hold ticket status for CPIT related tickets?
YES
NO
Why do we need to CC ITCF on follow up CPIT email?
