Can you give examples of three customer needs

State some of the ways that you could meet a customer’s expectations.

From class discussions, and from your own experience, can you think of the three main ways that you would communicate with a customer, in a work setting?

What are the two types of questions that you can ask a customer?

How do you feel, when working with customers, if their body language is perceived to be “negative”? How would this make you feel as you try to assist them?

Why is it important that wherever you are working, you provide items that are "fit for purpose"?

Can you define "Fit for Purpose", what does it mean?

Why is it very important that data – both personal and otherwise – is looked after very carefully? What could be the implications of data going missing and ending up in the wrong hand? Think about how you would feel if your data – bank details, addresses, email addresses, etc – was mishandled. If a big company had a “data breach” what would you think about them?

Can you explain why not being able to do everything is a good idea?

If a customer has a query, what steps can you take to assist them with this?

How would you work with a customer to make sure that any problems and complaints were dealt with?