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Talking on the phone pre-test

Total questions: 10

Worksheet time: 4mins

Name
Class
Date
1.

  1. 1. After identifying yourself. You should…?

a)

a. start explaining why you’re calling

b)

b. ask if it’s not a bad time to call

c)

c. say you are very sad and you need someone to talk  to.

d)

d. star to talk about your free time.

2.

  1. 2. Jack : Good afternoon, Jack ___________. How may I help you?

    Harry : Could I talk to Ron, please?

    Jack : Certainly, may I have your______________, please?

a)

 a. is hanging up/house    

b)

b. is speaking/name

c)

c. is calling/leave

d)

d. is holding on/return

3.

  1. 3. You can't understand what someone is saying at work or on the phone. How do you ask someone to repeat himself or herself in a polite way?

a)

a. What did you say?

b)

  b. Could you please speak over and over?

c)

c. Could you please tell one more time?  

d)

 d. Could you please repeat that?

4.

  1. 4.After placing someone on hold, when you return to the line, do you say…

a)

  a. I’m back

b)

 b. Thanks for waiting

c)

  c. ask permission

d)

  1. d.  Tell your name.

5.

5. Peter :I'm afraid I have to go now, but I really need to talk to him on an urgent matter...

Receptionist: _________________________

a)

a. May I speak with Mr. Clarke, please?

b)

b. Did Mr. Smith manage to talk to Mr. Clarke?

c)

c. Would you like to leave a message?

d)

d. How may I be of assistance?

6.

6. .  You have to take a message. What do you write down?  

What information do you ask for?

a)

a. The caller's name and the purpose of calling.

b)

b.  The caller's name and his email.

c)

c.  The caller's name and his accomplishment.

d)

d.  The caller's address and his solution.

7.

7. Please __________. I’m telling him now you call.

a)

a. hang up

b)

b. hang out

c)

c. hang around

d)

d. hold on

8.

8. Caller: Yes. Can you ask him to give me a call? My number is 909-345-8965

Receptionist: _____________________________

a)

a. May I speak to Ms. Sunshine, please?

b)

a. Could you repeat that, please?

c)

a. Can you remember me?

d)

a. Can I take a message

9.

9. Receptionist: (after a moment) Yes, Ms. Sunshine is in. I'll _________.

a)

a. put you out

b)

b. put you on

c)

c. put you up

d)

d. put you through

10.

10. Staff:   Certainly. Could I have your telephone number, please?

Adele:  ___________________.

a)

a. It is good time to call me.

b)

b. It’s J-A-C-K-S-A-N.

c)

c. It’s zero two... three four five... eight six nine one.

d)

d. It’s nice to talk to you.