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WorksheetsCRM and Regulations
Total questions: 10
Worksheet time: 5mins
What does CRM stand for in the context of CRM software?
Customer Relationship Management
Centralized Resource Management
Client Rating Model
Corporate Resource Management
Which of the following is not a benefit of using CRM software?
Enhanced customer data organization
Improved customer interaction tracking
Automation of sales and marketing processes
Elimination of customer service roles
CRM software is primarily used to:
Manage payroll and employee benefits
Handle customer relationships and improve sales
Monitor stock market trends
Design company logos
Which of the following is a common feature of CRM software?
Automated billing system
Customer data analytics and reporting
Social media browsing
Video editing tools
Which of the following is generally not considered a risk associated with online banking?
Phishing attacks
Account Hacking
Instantaneous transactions
Identity theft
Which of the following is a primary feature of online banking?
Physical branch visits
Internet-based account management
Postal money orders
Face-to-face customer support
The Know Your Customer (KYC) guidelines issued by the Reserve Bank of India (RBI) are primarily intended to prevent which of the following?
Overcharging of interest rates
Fraudulent transactions and money laundering
Mismanagement of customer funds
Insider trading in banking shares
Which of the following is a key feature of the RBI's guidelines on priority sector lending (PSL) in India?
Banks must lend 40% of their total net credit to the priority sector.
Banks must lend 50% of their total net credit to the priority sector.
Priority sector lending is optional for banks.
Only public sector banks are required to comply with PSL guidelines.
According to RBI guidelines, what is the maximum limit for basic savings bank deposit accounts (BSBDA) in India?
25,000
50,000
1,00,000
2,00,000
Which act governs the regulation of money laundering activities in India, particularly relevant to retail banking?
Banking Regulation Act, 1949
Negotiable Instruments Act, 1881
Prevention of Money Laundering Act, 2002 (PMLA)
Companies Act, 2013
