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Hotel Departments Trivia

Total questions: 53

Worksheet time: 30mins

Name
Class
Date
1.

Who greets and welcomes guest to the hotel?

a)

Door man

b)

Concierge

c)

Drinks and beverage manager

d)

Front Desk

2.

(a)   helps with your luggage while checking in and checking out.

3.

This department is responsible for guest registration, check in and check out and room assignments.

a)

Concierge

b)

Bellhop

c)

Front office department

d)

Engineering and Maintenance

4.

(a)   maintains reservation information.

5.

Who assist guests with information, reservation and special request?

a)

Doorman

b)

Concierge

c)

Security

d)

Human resources

6.

What are other names that a bellhop is called?

a)

Bellman

b)

Bellboy

c)

Room service

d)

Hotelporter

7.

Who opens car/taxi door when arriving gat the hotel and helps give to people in need?

a)

Bellhop

b)

Reservations manager

c)

Marketing and finance

d)

Doorman

8.

Who help direct hotel traffic?

a)

Front Desk

b)

Doorman

c)

Concierge

d)

History of Hospitality

9.

Concierge is responsible for assisting guests with booking tour.

a)

True

b)

False

10.

Managing room bookings and handling cancellations is a guest registration's job.

a)

False

b)

True

11.

The reservationist directs hotel traffic.

a)

True

b)

False

12.

Addressing guests concerns and resolving complaints is the guest reservationist job.

a)

False

b)

True

13.

The bellhop greets and welcomes you.

a)

True

b)

False

14.

The doorman helps with your luggage while checking in/ checking out.

a)

False

b)

True

15.

Which role manages hotel restaurant's, bars, lounges?

a)

Food and beverage manager

b)

Room service

c)

Executive Chef

d)

Busser

16.

Which department provides Room Service

(a)  

17.

What kind of restaurant provides quick service at low prices?

a)

Full service

b)

Fast Food

c)

Quick Service

d)

House Keeping

18.

Who is in the food and beverage department ?

a)

Busser

b)

Front Desk Agent

c)

Handy man

d)

Bell Hop

19.

Which isn't part of the Food And Beverage Department ?

a)

Host/Hostess

b)

Bartender

c)

Line Cook

d)

Concierge

20.

True Or False: The Food And Beverage Department is responsible for guest registration

a)

True

b)

False

21.

Who creates the restaurants menu?

a)

Restaurant manager

b)

Executive chef

c)

Grill cook

22.

Who is responsible for recruiting restaurant staff?

a)

Executive chef

b)

Reservations agent

c)

Restaurant manager

23.

What does the kitchen steward do?

a)

Serve food

b)

Wash dishes

c)

Cook food

24.

Who cook sweets and desserts?

a)

Pastry chef

b)

Executive chef

c)

Sous chef

d)

Busser

25.

What does the saucier do?

a)

Wash dishes

b)

Make sauce

c)

Make pastries

26.

What services do room service provide

a)

Delivering food and beverages to guest rooms

b)

Cleaning rooms

c)

Washing dishes

d)

Greeting guests

27.

What does a potager do?

a)

Clean room

b)

Prepares soups and dishes without meat

c)

Greets guest

d)

Helps guess claim a room

28.

What does a busser do?

a)

Cook

b)

Manage restaurant

c)

Clean tables

29.

The security department is responsible for?

a)

Reservations

b)

Food and beverages

c)

Technical operations

d)

Safety and security

30.

Who has access control to restricted areas?

a)

Security department department

b)

Human resources department

c)

Account and finance department

d)

Sales and marketing department

31.

Who identify's and attracts qualified candidates?

a)

Doorman

b)

Guest assistance

c)

Sous chef

d)

recruitment

32.

The security department uses CCTU to monitor the hotel's premises

a)

True

b)

False

33.

Employee relations manages salaries

a)

True

b)

False

34.

The security department are the ones who greet you at the door

a)

True

b)

False

35.

The security department fix things that are broken in the hotel

a)

True

b)

False

36.

Ensuring the safe operation of all system

a)

True

b)

False

37.

The addressing energy consumptly

a)

True

b)

False

38.

I ensure guest safety and security and incidents who am I ?

a)

Guest Relations

b)

Line cook

c)

Surveillance & Monitoring

d)

Guest Assistance & Incident Response

39.

What Does Compensation & Benefits do?

a)

Manage Salaries

b)

Payroll

c)

Benefits

d)

All Above

40.

How many times a year does the diamond system revaluate hotels?

a)

3

b)

2

c)

1

d)

4

41.

The star system was created in 1958

a)

True

b)

False

42.

The Diamond system was launched by Atlantic Automobile Association(AAA)?

a)

True

b)

False

43.

You can pay to have an extra star on Forbes Travel Guide?

a)

True

b)

False

44.

The founder of Holiday Inn is...

(a)  

45.

The founder of Hilton Hotel is...

(a)  

46.

The founder of Statler Hotel is...

(a)  

47.

The star system was created by...

(a)  

48.

Which war increased wealth for traveling?

a)

WWI

b)

WWII

c)

The Cold War

49.

Which generation was born because of the economic growth in that time period?

a)

Gen x

b)

Gen z

c)

Baby boomers

d)

Millenials

50.

Which Bill allowed WWII veterans to go to college or get other forms of training?

a)

G.I. Joe

b)

The bill of rights

51.

How did the economy change after WWII?

a)

It grew economically wealth

b)

Its economy decreased drastically

c)

It became super poor

d)

It stayed the same

52.

up to how many stars can a hotel get?

a)

1

b)

6

c)

4

d)

5

53.

Luxurious an attention to detail, would get how many stars?

a)

5

b)

3

c)

4

d)

1

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