WorksheetsTPS NCII Quiz 1
Total questions: 15
Worksheet time: 8mins
What is the first step in tourism industry profiling?
Understanding client needs
Making an inventory of resources
Assessing tourist facilities
Identifying transportation
Which of the following is NOT a component of the tourism industry?
Accommodation
Retail stores
Transportation
Local government unit
What is the purpose of questioning in customer service?
To sell more products
To understand client needs
To provide information
To increase efficiency
What type of questions should be asked to qualify customer needs?
Closed questions
Open questions
Yes/No questions
Leading questions
Which of the following is a method to gather information about tourists?
Observation
All of the above
Social media
Surveys
What does the term 'qualifying' refer to in sales?
Closing a sale
Understanding customer needs
Providing product information
Making a reservation
What is a common mistake made in a sales context?
Not listening to the customer
Asking too many questions
Giving too much information too soon
Failing to follow up
Which search engine function allows you to include a common word in your query?
OR Search
+ Search
Numrange Search
Fill in the Blanks Search
What is a Global Distribution System (GDS)?
A customer feedback system
A travel agency
A network for automated transactions
A type of travel insurance
Which of the following is a recommended search method?
Using vague terms
Searching only on Google
Using specific keywords
Avoiding local search engines
What should you do after receiving search results?
Immediately provide all information to the customer
Refine your query and combine useful information
Only focus on the first result
Ignore irrelevant results
What is the role of empathy in customer service?
To increase sales
To build rapport and trust
To provide technical support
To manage complaints
Which of the following is NOT a source of information in the tourism industry?
Networking with industry colleagues
Local community information
Personal observations
Social media influencers
What is the main purpose of using key words in a search engine?
To confuse the search engine
To find more general results
To improve the relevance of search results
To increase the number of ads shown
What is the significance of understanding customer income groups?
To limit service options
To increase marketing costs
To tailor services to their needs
To determine their travel companions
