WorksheetsReview Quiz For Grade 9 ICT Programming
Total questions: 15
Worksheet time: 5mins
It refers to the information that the communicator wants to communicate.
Medium
Feedback
Message
Receiver
Which team member role focuses on keeping the team on schedule?
(a)
What should team leaders do to help team members meet performance expectations
Hand out detailed guides and discuss expectations in person
Offer minimal information and expect the team to figure it out
Set overly high expectations for motivation
Only focus on deadlines and punctuality
The best negotiators use active listening not only to resolve conflict but also to gain more
insight into how to produce satisfaction and maximize value.
TRUE
FALSE
In a negotiation, you must be aware of what motivates you to adopt certain actions during
the negotiation, and you must be observant of the opposing negotiator’s body language.
TRUE
FALSE
Why is it important to explain the reasons behind expectations to employees?
It's not important; employees should follow rules without question
It helps employees see the bigger picture and feel their role matters
It makes the expectations seem more intimidating
It's only important for senior management
What is the recommended approach when employees are performing well?
Increase their workload immediately
Ignore their performance
Let them know they are doing well
Reduce monitoring and supervision
Which communication method is best for addressing sensitive workplace issues?
Company-wide email
Social media post
Public announcement
Face-to-face conversation
Which of the following is NOT the correct way of giving instructions?
Explaining the task properly.
Using complicated language
Putting things in logical manner
Checking if the person understands the instructions
What is the first step in the five-step process to resolve workplace issues?
Check the law
Talk to the employee
Identify the issue
Resolve the matter
Which of the following is NOT a way to resolve workplace issues?
Giving an explanation about entitlements
Updating relevant policies and procedures
Providing training
Firing the employee immediately
Which of the following is a potential consequence of poor communication in the workplace?
Misunderstandings and errors
Better teamwork
Increased efficiency
Improved job satisfaction
What should you do if you don't understand something during a workplace discussion?
Ask for clarification or examples
Complain to your supervisor later
Leave the meeting immediately
Pretend to understand and stay quiet
What type of question that can be answered with just a “yes” or “no” response; good for
getting a short or quick answer?
Close Questions
Written Information
Open Questions
Recording Information
What is the method by which people settle differences. It is a process by which compromise
or agreement is reached while avoiding arguments and dispute?
Responsibility
Personal Attribute
Negotiation
Empathy
