WorksheetsCommunication and Conflict Resolution
Total questions: 15
Worksheet time: 9mins
__________ is the process of sharing information, ideas, thoughts and emotions between a sender and a receiver.
Conflict resolution
Journaling
Communication
Language
Which of the following best describes phone conversations?
Nonverbal communication
Verbal communication
Written communication
Assertive communication
Juan was looking forward to watching the game on Monday night when his father asked him to clean out the garage. Juan responded to his father by saying, “I feel disappointed because I was looking forward to watching the game. May I clean the garage after school tomorrow instead?” Which of the following styles of communication is Juan practicing?
Assertive
Aggressive
Passive
Miscommunication
Select the form of listening which is best known to promote feelings of connection, caring and compassion.
Appreciative
Deep
Deliberative
Evaluative
Tone and meaning are often lost when communicating through text messages.
True
False
Nayla had a long day at school and then attended tennis practice. She got home and decided to rest and spend some time listening to her favorite music playlist before starting her homework. Nayla is engaging in which of the following forms of listening?
Appreciative
Passive
Evaluative
Deep
Select all of the following which are ways to ensure an application letter makes a good impression.
Check grammar
Check punctuation
Check spelling
Proofread
Write in a casual form
Jaydon is upset since his teacher released the class late for lunch. He got to the cafeteria, but the line was so long, he barely had time to eat and get to his next class before the bell rang. The hall monitor tried to stop Jaydon from running to his class, so Jaydon let out his frustration by yelling at the monitor and pushing his way into the classroom door before the bell. A few minutes later, Jaydon got a note to report to the principal’s office. Which of the following styles of communication did Jaydon use with the hall monitor?
Passive
Aggressive
Assertive
Appreciative
Select all of the following characteristics of effective conflict resolution.
Can increase critical thinking
Can increase problem solving skills
Takes time and commitment
Will work out on its own
Eye contact is considered a form of __________ communication.
Verbal
Nonverbal
Written
Face-to-face
Passive communicators often refrain from or refuse to communicate in order to keep a situation under control. However, hurt feelings usually resurface at a later time and need to be addressed.
True
False
Which of the following describes a disagreement between a verbal message and a nonverbal message?
Confused
Mixed
Body language
Gestures
Select all of the following which are forms of written communication.
Video messages
Text messages
Greeting cards
Emails
Letters
The child in the image below is displaying open body language.
True
False
match the following
Stating thoughts and feelings in a forceful way
aggressive communication
Disagreement or difference of opinion between or among individuals or groups of people
conflict
Stating thoughts and feelings without being timid or pushy
Assertive Communication
Response of the receiver
Feedback
Refraining from or refusing to communicate
passive communication
