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WorksheetsSDSI quiz
Total questions: 10
Worksheet time: 6mins
Why do service designer NEED SERVICE BLUEPRINT?
understand the flow of a service
see the interaction between frontstage and backstage
Identify the artifacts
figure out the support process for your service
What is NOT part of the CUSTOMER JOURNEY?
Touchpoints
Line of Visibility
Customers' emotions
Customers' Actions
Where should service designer put their used cups or mugs?
Under a table
Leave it wherever
Kitchen
Take it home
Which is NOT a principle of SERVICE DESIGN?
Human-centered
Collaborative
Iterative
Revenue-centered
What is required for creating a persona?
Demographic
Motivation
Picture of a celebrity
Which one is NOT MOO DENG?
Why is storytelling helpful for service design?
Empathise with users
Give the contexts for your service
Engage stakeholders
To calm customers down
What does a SERVICE BLUEPRINT INCLUDE that a customer journey map does not?
Customer Actions
Internal processes and backstage actions
Touchpoints
What RESEARCH METHODS are helpful for creating a customer journey?
In-depth Interview
Service Safari
Shadowing
Crazy 8
Which DAS buildings do NOT exist?
DAS Timo
DAS Aurora
DAS Brownie
DAS Lauri
