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OFFERING XII

Total questions: 20

Worksheet time: 12mins

Name
Class
Date
1.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


What does the staff respond after knowing the problem?

a)

Asking a help

b)

Calling a police

c)

Leaving the guest

d)

Shaking guest's hand

e)

Sit down next to guest

2.

Guest: Excuse me, but can you help me?

Staff: Of course, Ma'am. What can I do for you?

Guest: Someone just stole my purse off my shoulder outside the hotel

Staff: Are you ok?

Guest: Yes, just shaken up a bit

Staff: Why don't you sit here and I'll call the police for you?

Guest. I appreciate your help. I don't understand what the taxi driver is trying to say. Could you translate for me?

Staff: Of course ma'am. I'd be delighted to help


"Of course, ma'am, I'd be delighted to help"

What does the sentence means?

a)

The staff asks a help

b)

The staff wants to help

c)

The staff offers help formally

d)

The staff refuses to help the guest

e)

the staff denies an offer from the guest

3.

A : "...."

B : "I don’t know. It depends on what you ask."


The proper expression to fill the blank above is ....

a)

Help me move this bag

b)

Would you mind helping me out?

c)

Let me help you

4.

Shoopkeeper : "May I help you?"

Guest : "No, thank you ...."


The proper expression to fill the blank above is ....

a)

I am just browsing

b)

I’d like to buy a bouquet of flowers

c)

that would be great

5.

Tourist : "Good morning. Would you mind telling me the way to ABC Hospital?"

Someone : "It is nearby. Can I give you a ride?"


The underlined expression shows ....

a)

the tourist offers some help

b)

help the tourist accepts some

c)

the tourist asks for help

6.

Tom: This question is so difficult to answer.

Jerry: ............................

a)

Just don't answer it.

b)

Let's stop studying and go playing

c)

Would you like a cup of coffee

d)

Let me help you working on it

7.

You're very busy and a colleague offers to make you a cup of tea. (''Would you like a cup of tea?'') You want to accept the offer and say:

a)

Oh, that would be lovely, thank you

b)

Yes, I would

c)

· You bet!

8.

Mr. Bean : “Hello, Miss Smith. Would you Like a cup of coffee? I’m just making some.”

Miss Smith : “Oh. Yes please, that would be Lovely.”

Mr. Bean : “How do you take it?”

Miss. Smith : “With milk and sugar please.”

Mr. Bean : “Here you are.”

Miss. Smith : “Thank you

10.The underline expression expresses….

a)

Offering something

b)

Offering help

c)

Accepting an offer

d)

Declining an offer

9.

Guest : “Excuse me, but….?”

Staff : “Of course Ma’am. What can I do for you?”

Guest : “Someone just stole my purse off my shoulder outside the hotel”

Staff : “Are you OK?”

Guest : “Yes, just shaken up a bit.”

Staff : “Why don’t you sit down here and I’II call the police for you.”

Guest : “Thank you; I appreciate you help.”

Guest : “I don’t understand what the taxi driver is trying to say. Could you translate for me?”

Staff : “Of course sir, I’d be delighted to help.”

9.“Of course Ma’am, what can I do for you?

What does the sentence mean?”

a)

Offering a help

b)

Refusing a help

c)

Declining an offer

d)

Accepting an offer

10.

Guest : “Excuse me, but….?”

Staff : “Of course Ma’am. What can I do for you?”

Guest : “Someone just stole my purse off my shoulder outside the hotel”

Staff : “Are you OK?”

Guest : “Yes, just shaken up a bit.”

Staff : “Why don’t you sit down here and I’II call the police for you.”

Guest : “Thank you; I appreciate you help.”

Guest : “I don’t understand what the taxi driver is trying to say. Could you translate for me?”

Staff : “Of course sir, I’d be delighted to help.”

8.The sutable answer to complete the dialogue is….

a)

Could I help you

b)

Can you help me

c)

Would you need my help

d)

No, thanks

11.

Mr. Bean : “Hello, Miss. Smith. Would you need my help? You are so busy.”

Miss Smith : “Oh, yes please, that would be lovely.”

Mr. Bean : “How do you take it?”

Miss Smith : “I use shovel”

Mr. Bean : “Here you are.”

Miss Smith : “Thank you.”

4. The underlined expression expression….

a)

Offering something

b)

Offering help

c)

Accepting an offer

d)

Declining an offe

12.

Nephew : “Where are doing Uncle?”

Uncle : “I’m waiting Taxi?”

Nephew : “By the way, What can I do for you Uncle?”

Uncle : “Please call the taxi”

Nephew : “OK. I will call it for you? Bye the way, Where do you go Uncle?”

Uncle : “I will go to office”

(a few minutes the taxi came)

Nephew : “Can I bring the bag?”

Uncle : “Yes, please. Thanks advance”

Nephew : “Don’t mention it. Take care Uncle”

3. Who call the taxi?

a)

Nephen

b)

Uncle

c)

Both of them

d)

None of them

13.

Nephew : “Where are doing Uncle?”

Uncle : “I’m waiting Taxi?”

Nephew : “By the way, What can I do for you Uncle?”

Uncle : “Please call the taxi”

Nephew : “OK. I will call it for you? Bye the way, Where do you go Uncle?”

Uncle : “I will go to office”

(a few minutes the taxi came)

Nephew : “Can I bring the bag?”

Uncle : “Yes, please. Thanks advance”

Nephew : “Don’t mention it. Take care Uncle”

2. Why does uncle wait a taxi?

a)

He goes to office

b)

He sees his in nephew

c)

He needs it in hurry

d)

He come back from office

14.

Nephew : “Where are doing Uncle?”

Uncle : “I’m waiting Taxi?”

Nephew : “By the way, What can I do for you Uncle?”

Uncle : “Please call the taxi”

Nephew : “OK. I will call it for you? Bye the way, Where do you go Uncle?”

Uncle : “I will go to office”

(a few minutes the taxi came)

Nephew : “Can I bring the bag?”

Uncle : “Yes, please. Thanks advance”

Nephew : “Don’t mention it. Take care Uncle”

1. The underlined sentence express…

a)

Asking help

b)

Giving help

c)

Offering help

d)

Refusing an offer

15.

The suitable expression to complete the dialogue is …

a)

Could you close the door?

b)

Would you mind if I turn on the fan?

c)

Would you turn off the fan?

d)

May I leave now?

16.

The underlined sentence expresses …….

a)

Accepting help

b)

Offering help

c)

Refusing help

d)

Looking for something

17.

Complete this dialogue!

a)

Hand

b)

Help

c)

Thing

d)

Way

18.

Complete this dialogue!

a)

Hand

b)

Arm

c)

Face

d)

Foot

19.

You're carrying two bags and you're nearly home, when someone offers help to you. You don't want help and say, " ..."

a)

Actually, I'm fine thanks.

b)

Thanks, but no!

c)

If you don't mind.

d)

Thank you.

e)

Go away, please.

20.

You see someone with a heavy suitcase and you offer help. You say, "Would you like a ... "

a)

carry

b)

offer

c)

suggestion

d)

hand

e)

need