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WorksheetsLetter of Co
Total questions: 20
Worksheet time: 10mins
What is the tone used in a Complaint Letter?
Friendly and Warm
cool and polite
caring and concerned
Polite and formal
To get the receiver of your letter to take action, you must...
insult their names
threaten to tell their boss
state only facts and give suggestions for improvement
use coarse and vulgar language
You may write a Complaint Letter in a situation where...
a teacher scolds you for not doing your homework
your meal was overcharged (but later refunded)
you trip on the uneven grass while walking in the park
your meal was overcharged (and there was no refund)
You may begin a complaint letter with...
"Hi Manager"
"Dear Sir/Madam"
"To Whom it May Concern"
"Hi Mr Lim"
When recounting a bad experience, we use ________ tense in our writing.
past
simple
present
future
In a complaint letter, we may end with a closing such as...
Yours
Yours truly
Yours regards
Yours Sincerely
How do you begin writing a complaint letter?
Begin with a quotation
Begin with descriptions of the place
Begin with a genuine compliment
Begin with details of what happened
Which writing technique is most applicable for writing a letter of complaint?
Hyperbole (using exaggerations)
Persuasive Language (support your views with facts)
Descriptive Language (using the 5 senses)
Argumentative Language (be very firm about what you want)
In your opinion, what does a complaint letter NOT do for you?
Get someone fired
exchange your item
get you a refund
Get a form of compensation (voucher)
Which one of the options would get a reader to take your complaint seriously?
Vivid (clear) descriptions of what happened
When your accusations are personal
When you show that you are on their side
When you say that you are sorry
Why do we need to write complaint letters?
To show that we are always in the right
To provide feedback and see improvements
To show that we sometimes can be wrong
To show our care and concern
We write complaint letters in order to...
vent our frustrations and feel better
calm ourselves down
change a situation for the better
state our displeasure
Most people do not like to read complaint letters because...
it shows the weaknesses or shortcomings of their company
it does not provide any accurate feedback
it is a personal attack on their company
it is full of lies
The people who are most like to receive complaint letters are...
teachers
managers and supervisors
sales people
parents
In the introduction of a formal letter you must
give your name and address
state the reason for writing the letter
ask the reader to keep in touch
ask to get the person fired.
What should be written in paragraph 1?
List of the problems
Action to be taken
Purpose of writing the letter/email
Anything you want
What is the content of paragraph 2 (main body)?
Asking for money back (refund)
problem with the product/service
reason for writing
anything your choose to write about
"We are deeply sorry for the inconvenience we have caused."
This line shows.....
an explanation
a solution
an apology
an assurance
How many paragraphs are there in the body of the complaint letter?
1
3
2
4
"Thank you for your assistance." is part of the:
introduction
greeting
body
ending
