wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

Receptionist Quiz

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

What is a recessionist primarily responsible for?

a)

Conducting interviews

b)

Managing finances

c)

Receiving and assisting visitors

d)

Training new employees

2.

Which quality is NOT mentioned as important for a good receptionist?

a)

Expertise in accounting

b)

Knowledge of the organization

c)

Good appearance

d)

Ability to concentrate

3.

What should a receptionist be when attending to visitors?

a)

Busy and distracted

b)

Indifferent and quiet

c)

Friendly and attentive

d)

Rude and dismissive

4.

What is the purpose of a visitors book?

a)

To record all visitors to the organization

b)

To record telephone messages

c)

To manage office supplies

d)

To track employee attendance

5.

What does a telephone message pad help a receptionist do?

a)

Record visitors' details

b)

Schedule appointments

c)

Manage office inventory

d)

Record telephone messages for absent officers

6.

What is a business card used for?

a)

To track employee performance

b)

To identify oneself and the organization

c)

To manage office supplies

d)

To record visitor appointments

7.

What information does a telephone directory provide?

a)

Office supply inventory

b)

Visitor appointments

c)

Names and addresses of telephone subscribers

d)

Daily activities of the organization

8.

What does a diary help a receptionist keep track of?

a)

Visitor complaints

b)

Daily activities and appointments

c)

Employee schedules

d)

Office maintenance tasks

9.

What is the role of a receptionist in maintaining confidentiality?

a)

To share information freely

b)

To maintain privacy of visitor information

c)

To disclose all office matters

d)

To ignore visitor requests

10.

Which document helps a receptionist determine where to direct a visitor?

a)

Diary

b)

Visitors book

c)

Request form

d)

Telephone message pad

11.

What is an important trait for a receptionist when making calls?

a)

Being loud and aggressive

b)

Being polite and courteous

c)

Being indifferent

d)

Being secretive

12.

What should a receptionist do when a visitor arrives?

a)

Ignore them

b)

Ask them to wait indefinitely

c)

Be friendly and ask questions

d)

Direct them to leave

13.

What is the purpose of a visitor register?

a)

To schedule meetings

b)

To track visitor appointments and office visits

c)

To record employee hours

d)

To manage office supplies

14.

What is a key responsibility of a receptionist?

a)

Making important business decisions

b)

Managing the organization's finances

c)

Receiving and directing visitors

d)

Conducting training sessions