Worksheets2022 Agricultural Sales Test Questions
Total questions: 18
Worksheet time: 9mins
Mr. Johnson indicates it would be nice if he could complete the plowing in less time. This is an example of?
a customer’s dream
a customer’s wants
a customer’s needs
customer’s wish
none of the above
Your employer adopts new customer service guidelines indicating that you, the salesperson, will have some leeway in making decisions on customer returns and settlements. What are some criteria you should utilize as you make these decisions?
if the product was used correctly
that the customer must be kept happy
the financial impact of the decision on the company and the customer
would this satisfy the customer
both a and c
The price of your product has increased 37.3% over the last month. How do you deal with this and the resulting customers’ frustration?
explain how the features of your product produce an economic benefit
join with the customer in expressing your frustrations with the company
offer to sell them less product
all of the above
As your company releases a new product line, what should you do to prepare first?
look at the price of the product
identify potential customers for the product
research the product
all of the above
none of the above
Which of the following is not a step in the buying process? (5 pts)
Need recognition
Information search
Product presentation
Examine alternatives
Purchase choice
As a salesperson you want customer complaints because otherwise unhappy customers just go somewhere else?
True
False
People get upset with a product or company because: (4 pts.)
Their expectations were not met
Their integrity is questioned
They don’t feel like you listened
All of the above
Option a and c
Conducting an external analysis of opportunities for growth and threats to a company's success would be (4 pts.)
Competition Analysis
Succession Plan Analysis
SWOT Analysis
Kinesics Analysis
None of the above
Marketing mix includes the following (4 pts.)
Person, product, place, promotion, price and packaging
Product, price, place, promotion and packaging
Person, product, price, place, and promotion
Product, price, promotion, and people
None of the above
Erica tells a prospective customer that the Accuration Finisher 44 will regulate the number and size of meals the cattle consume throughout the day. This is an example of... (4 pts.)
A feature
A benefit
An advantage
A value aspect
Which of the following is not a type of active listening?
Sub-verbal cues (say I see or go on)
Ask Clarifying Questions
Check your cell phone
Summarize
Ask open ended questions
The company that ships your supplements has informed you they will increase their rates by $15 per ton. How can you address this?
Ignore the information
Pass the costs on to the customer
Cut the price of your product
Include your competitor’s products in price comparisons
All of the above
In building rapport, is adjusting your social style to accommodate the customer a form of manipulation?
True
False
Customer Miller seems to become more distant and uncomfortable in their interaction with you. How do you re-establish the rapport with them?
Attempt to spend face to face time to listen to his concerns
Realize that he will no longer be a customer
Challenge him on his views
Ignore the situation as he has been a long-term customer
None of the above
The farm price of beef has dropped 10%. What is the effect on input purchases for cattle farmers?
They will purchase less feed
They will purchase a higher value feed that costs significantly more
They will reevaluate their feed input costs to maximize value and attempt to lower input costs
They will maximize production no matter the cost of inputs
None of the above
The BLANK and BLANK of your product would be utilized when addressing customer objections. (a)
An experienced salesperson listens to a customer’s objections/questions and knows that they are (4 pts.)
Potential deal-breakers
Potential indications of a customer’s interest/concern
Issues that must be aggressively countered
Non-issues
All of the above
Prospecting involves many activities. Among them is evaluating a business for its potential as a customer. Which of the following is not essential in the evaluation process? (4 pts.)
Reputation
Longevity/history
Profitability
Internet/Website Presence
None of the above
