This feature allows the All-New Prado to see oncoming surface beneath the vehicle

The All New Land Cruiser Prado borrows a few design cues from these 2 previous Land Cruiser models

Front bumper design of the Prado which greatly increases its repairability

This feature locks in the differential so that the front and rear wheels of the vehicle runs at the same rate

This feature allows the All New Prado to take over the throttle and suspension settings at constant low speed so the driver can focus on the steering of the vehicle which is especially useful in difficult off-road scenarios

In the Global Land Cruiser Branding, the Land Cruiser is is a 'Symbolic Model' while the Prado is?

Main Usage of the Prado as per Target Market Customer Profile

The All-New Prado will be coming in as:

These exterior design cue makes it easy to see the road surface from the driver's point of view

This suspension feature allows the All-New Prado to intelligently adapt its suspension settings based on its environment

This feature allows the All-New Prado to change its vehicle settings depending on the terrain that it is on

Complete this symbolic phrase of the Prado: Go Anywhere and __________.

Meter Cluster of the All-New Prado

The Prado is a supplementary vehicle to which another Toyota vehicle?

This refers to the stopping of diagnosis or repair when root cause of a problem cannot be identified within a period of time.

This is referred to as a quality check point to ensure that only good quality output is passed on to the next process

This is also known as Republic Act No. 10173 that protects all forms of information, be it personal information or sensitive information

The customer can file a lawsuit under Consumer Act if the concern is confirmed as product quality and the repair exceeds 30 calendar days

This entity is not officially employed by any Toyota authorized dealer. It refers potential customers in consideration of a certain commission. Their transaction involves the risk of over pricing, loss control over customer experience and lack of customer data

This refers to the unethical or deceptive practices to persuade or manipulate customers into purchasing products or services that they may not need

What are the different types of risk?

What is the Toyota Customer Service Philosophy?

This consumer protection law is also known as Republic Act No. 10642 which is specific to brand-new 4-wheeled vehicles that are within 12 months or 20,000 kilometers mileage whichever comes first

During the service reception of the service process, the SA must also confirm if the customer's unit is under Special Service Campaign in SAP

A second-hand car is still covered by Lemon Law as long as it is still 1 year or 20,000 kilometers mileage whichever comes first

During maintenance and reminder of the service process, MRAs may not be able to answer customer inquiries due to the following

Select the consumer protection law/s applicable to the operations of Toyota

This consumer protection law is also known as Republic Act No. 7394 which is associated in the sales of food, appliances, gadgets and vehicles.

This is a strict policy of Toyota to NOT sell Toyota products or services to potential purchasers who may use or modify them for paramilitary, terrorist, disreputable and/or illegal activities. This policy also ensures that Toyota products and services are not diverted for prohibited activities.

What is the coverage of the Lemon Law?

MANIFESTING NA PAPASA AKO SA TMP EXAM! (CHECK NYO BOTH BOX)

Dealers must avoid the following inappropriate sales practices to maintain good brand reputation and customer trust

Another challenge encountered during maintenance and reminder is convincing customers to book for PMS appointment due to

A customer may invoke his/her Lemon Law rights after 4 unsuccessful repair attempts of the same complaint

Which of the following important items must be confirmed by the SA during service reception of the service process

These are designed to integrate perfectly with a Toyota vehicle for better fit, styling, and overall performance.

This is TMP's exclusive insurance service program that allows customers to enjoy full-coverage insurance at competitive rates.

Which of the following is considered as advantage of Toyota quality service?

DTI - Department Administrative Order No. 21-03 series of 2021 states that "No person or company engaged in the sales or offer for sale of consumer products and services shall impose an installment only"

This refers to the entirety if the vehicle from new purchase, usage, until retirement.

The deductible fee of Toyota Insure is fixed at Php2,000 for passenger car and Php3,000 for commercial vehicle.

Which of the following is not a product of Toyota Financial Services?

Which of the following is considered as advantage of T-SURE?

The customer may choose to file a complaint to DTI if the dealer refuses to accept cash transaction for new vehicle purchase.

____________________ is another channel when dealer frontliners can create additional customer touchpoints for customers.

The goal of this step in Toyota Sales Process is to recommend the most appropriate vehicle to the customer

Different Types of Buying Personalities

In summary for Sales Vehicle Walkaround: what is "E" in DEMO?

In summary for Sales Vehicle Walkaround: what is "D" in DEMO?

In summary for Sales Vehicle Walkaround: what is "O" in DEMO?

In summary for Sales Vehicle Walkaround: what is "M" in DEMO?

Extrovert buyer types

The type of buyer whose key traits are assertive, visionary and decisive and who values concrete information

Which of the following is not an example of a confident body language?

Peacocks are also known as __________ type of buyer

The key in selling a product to a customer with peacock personality type

Customers who are data-focused and detail-oriented

Example of credible and valid resources

Customer personality type who focuses on building a personal relationship with you as a Marketing Professional

Analytic personality type done their research on the product before visiting the dealership

Amiable personality type may not perform much research before arriving at the dealership

Autocrat personality type usually speaks in __________ sentences.

One of the importance of knowing the different buying personalities wherein it enables our business to build stronger brand connections

It is important to create a customized sales pitch for each type of personality to improve your chances of completing the sale

Where does the 6-point vehicle walkaround begin?