Font size
Worksheets4. Respond to Verbal Enquiries and Requests
Total questions: 15
Worksheet time: 15mins
To avoid discomfort in a face-to-face conversation, you should maintain (a)
What is essential during a group discussion? (a)
A formal way to make a request is (a)
Match the following responses with their appropriate contexts in a formal setting.
I’m afraid I can’t...
When asked to do something impossible.
Certainly.
When agreeing to a request.
No way.
When declining a request outright.
Maybe later.
When postponing a decision.
Match the following actions with their recommended practices when using the telephone at work.
Always use speakerphone
Use speakerphone for better clarity.
Answer by the third or fourth ring
Pick up the call by the third or fourth ring.
Take other calls simultaneously
Avoid taking other calls while on an important call.
Eat or drink during the call
Refrain from eating or drinking during the conversation.
Match the following distractions with their corresponding descriptions to maintain professionalism during a phone conversation.
Asking open-ended questions
Avoid asking questions that require lengthy responses.
Distractions like eating or multitasking
Do not engage in activities that can divert your attention.
Using a person's title and last name
Always address the person formally to show respect.
Answering promptly
Respond to inquiries in a timely manner.
