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Chapter 8- Consumer Services

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

A written financial plan to manage income, expenses and savings.

a)

Finances

b)

Budget

c)

Sustainable

d)

Credit

2.

A store that is a physical location

a)

Brick & Mortar

b)

Ecommerce

c)

Electronic Banking

3.

This is the amount of money you pay to a person or financial institution regularly for the use of their money.

a)

Income

b)

Interest

c)

Electronic Funds Transfer

d)

Expenses

4.

Section 4 on a check represents?

a)

Personal Information

b)

Amount in Written form

c)

Amount in number form

d)

Payee line

5.

Gross wage =

a)

Money you get After Taxes

b)

Social Security

c)

Mney you get Before Taxes

d)

Pay period

6.

Which of the following is taken out of your wages for taxes?

a)

Savings

b)

FICA (Social Security)

c)

Lunch at workplace

7.

Money you take home (amount deposited into your bank account) = (a)   income.

8.

Calendar Days included in your paycheck. The employer sets up the days of when you are paid.

a)

Deductions

b)

Pay Period

c)

YTD- Year-to-date

d)

State tax

9.

____________ is taking care of customer’s needs

a)

Consumer advocacy

b)

Customer service

c)

Financial services

d)

Buying

10.

The right to safety is a

a)

Consumer responsibility

b)

Consumer right

c)

Priviledge

d)

Complaint

11.

Most consumer service jobs require a __________ education.

a)

Bad

b)

Post-secondary

c)

Detailed

d)

Primary

12.

This type of banking involves the internet to access banking services.

a)

Simple

b)

Direct

c)

Debit

d)

Electronic

13.

Involves buying or borrowing now and paying later.

a)

Banking

b)

Principle

c)

Credit

d)

Direct deposit

14.

Online shopping =

(a)  

15.

Verifies the account owner has approved the payment.

a)

Account number

b)

Memo line

c)

Check number

d)

Signature line