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WorksheetsMSSC Quality Review
Total questions: 103
Worksheet time: 52mins
Before using a tool for a critical measurement, the tool may be required to be __________.
Tempered
Calibrated
Certified
Signed off
Calibration means to __________.
Adjust a control chart
Adjust a device to a standard
Set an instrument to zero
Create an SPC file
Company standards determine how often __________ is performed.
Calibration of hand tools
Calibration of surface finish gages
A lockout/tagout
An OSHA inspection
Precision measuring equipment that has been mishandled should be __________.
Used anyway
Sent out for recalibration immediately
Checked against a gauge block or known good tool for accuracy before using
Discarded
Technicians use instrument reliability to determine __________.
How many instruments to use to measure a signal
Calibration intervals
Sampling plans
SPC lot size
To ensure accuracy, __________ are calibrated on a regular basis.
Inspection tools
Conveyors
Programmable controllers
Power tools
Which measurement tool should be selected to measure a part with a length specification of 2.125 +/- 0.006 inches?
Protractor
Gauge block
Caliper
6-inch rule
Before calibrating any measurement tool, including scales, make sure the tools, weights, gauge blocks, etc., are __________.
Signed out
Clean and undamaged
Notarized
Dirty and broken
Calibration of measuring instruments is important because it ensures that the instrument is __________.
Working
Properly installed
Safely installed
Accurate
What should be done every time before taking a measurement with dial calipers?
Reset the display
Have the calipers certified
Check the calibration
Nothing needs to be done
What is the total caliper measurement equal to?
Scale reading + dial reading
Scale reading - dial reading
Scale reading × dial reading
Scale reading / dial reading
When using a depth gauge, which part of the caliper should be resting on the part?
Inside jaws
Outside jaws
Rule
Bottom edge of the caliper
SPC data can be collected and transferred to a PC from what device?
A mouse
A digital caliper
A printer
A disk drive
Which component on an outside micrometer greatly reduces measurement time?
Anvil
Spindle
Frame
Fast drive
A micrometer measures length to an accuracy of __________.
0.1 inch
0.01 inch
0.0001 inch
0.001 inch
Which micrometer scale is printed vertically around the left edge of the thimble?
Sleeve
Vernier
Zero
Thimble
If it does not appear damaged, a precision measurement tool has been dropped __________.
Should be used anyway
Should be sent out for recalibration immediately
Should be checked against a gauge block or a known good tool for accuracy before using
Should be discarded
What device is used to test a micrometer's calibration?
Gauge blocks
Calibrator
Test part
Reference part
Parallel alignment error can occur in how many dimensions?
0
1
2
3
Image magnification is used in what type of device?
Caliper
Optical comparator
Tension adjusters
Micrometer
Indicators and optical comparators are two examples of how to perform ________ measurements.
Direct comparison
Approximate
Visual
Indirect comparison
Which of the following measurement devices is a direct comparison measurement tool?
Digital indicator
Micrometer
Indicator
Optical comparator
Why would a digital indicator be preferred over a dial indicator in automation applications?
Faster
More accurate
Easier to read
Readings can be electronically transmitted to a controller
When mastering an indicator, it is important that the part used as the master to be ________ as the parts to be measured.
Placed in the opposite position
Standing up
Placed in the same position
Placed horizontal
What is the last step in measuring a part using indirect measurement?
Measure the part
Add the dial reading with the revolution counter reading
Measure the master
Add the master length to the dial indicator reading
When measuring a part that is shorter than the reference, how is the final length determined?
Add the value of the indicator reading to the master part length
Subtract the value of the indicator reading from the master part length
Use only the dial indicator reading for the part
Use a different reference part that is shorter
The following are all advantages of digital indicators, EXCEPT:
Easier to read
Quicker to read
Connects to computers
Uses batteries
What is a gauge fixture designed to do? Accurately position the part and __________.
Accurately hold the indicator
Make a direct comparison measurement
Assure that the measurement is always taken from the same reference point
Keep part facing north
A device that is always used as a reference surface is a __________.
Surface plate
Dial caliper
Gauge block
Workstation surface
Although surface plates can be made from other materials, __________ is the most popular due to its physical properties.
Cast iron
Granite
Glass
Steel
The date due for calibration must appear on the calibration label of __________.
Measurement and test equipment
Conveyors
Robots
Power tools
Manufacturers use ________ to avoid use of the wrong material in a process, issuance of the wrong material from stock and material test failures.
Manufacturing Resource Planning
Raw material controls
Control charts
Production controls
Inventory management
One hundred percent inspection may be required for certain ________ products.
Medium cost, medium volume
Highly capable
High cost, low volume
Low cost, high volume
What occurs when performing inspections during quality control data collection and analysis?
Counting of parts for inventory
Comparison of parts to a standard
Completion of engineering change notices
Review of employee performances
A frequency chart is typically used to establish ________.
Maintenance updates
Sampling plans
Inventory levels
Process capability
Parts are inspected ________ to make sure the typical characteristics of a produced parts are found.
In large lots
In small lots
At only one time each shift
Randomly
__________ include the standards and specifications for conformance and results of the inspection.
Corrective action reports
Inspection Documentation Forms
Engineering Change Notices
Performance Evaluation Reports
A hold tag should always be put on a calibrated tools shipment if __________.
It arrives with no certifications
The supplier has had quality problems in the past
Production is backed up and doesn't need the tools
There is a better tool available for the job
Accepted parts have been inspected and are __________ with specifications.
In conformance
In nonconformance
Out of conformance
In quarantine
Product traceability is the ability to track products from __________ to __________ and is very critical to improving any quality issues that may arise.
Assembly / inspection
Raw material / shipping
Purchasing / assembly
Raw material / final customer
When parts need further inspection they should be labeled as __________.
Okay to ship
Reject
Scrap
Hold
Everyone associated with production of quality products should receive __________.
Quality process performance data reports
Histograms
Corrective action reports
Statistical process control charts
Everyone involved with a quality check __________.
Does not need to see the collected data
Should ignore the collected data
Must submit a report on the collected data
Should see the collected data
Scrap, rework, or return to vendor are three ways to route __________.
Acceptable parts
Engineering test parts
Finished goods
PPAP parts
Rejected parts
A third-party __________ is independent and external to the organization being audited.
Security company
Audit organization
Shipping department
Control planner
Ensuring policies and procedures are being followed, customer requirements are met, and identifying opportunities for improvement are goals of a(n) __________.
Quality audit
In line product inspection
Frequency report
Customer feedback session
Employee orientation
A ________ examines all the elements in a QMS to determine how appropriate and effective the entire system is as a whole.
Safety audit
Internal audit
Product control audit
Process audit
Quality system audit
The quality of the outgoing product can be measured directly with what kind of audit?
End item product
SPC
Random
Financial
To determine how capable and effective a process is, a ________ should be performed.
Process status analysis
Product calibration
Process control audit
Personal evaluation
To perform an end-item inspection of a product is a type of ________.
Quality assurance audit
Tool calibration
Safety audit
Training report
Inventory check
When the customer's material requirements change, a process audit should be performed to review ________.
Scrap reports
Delivery address
Process specifications
The HSE system
After a quality audit, the audit follow-up report is prepared to address ________ upon returning at a later date.
Customer concerns
Completed corrective actions taken
Safety failures
SPC data
An auditor must perform the follow up and closure of an audit by verifying ________.
Plans to fix the problem later
Corrective actions were taken and are effective
The invoice was paid
Samples were approved
Auditors should always ________ if the (a) problem has been corrected.
Include the problem in their report
Delete the problem from their report
Reschedule another audit to make sure the problem stays corrected
Stop their audit
Note organization, ensuring consistency, and keeping items from being missed, are all benefits of a(n) ________.
Audit checklist
Capability chart
Frequency chart
Histogram
What group reviews items that are on hold or non-conforming?
Material review board
Auditors
Inspectors
Controller
What ensures that the inherent quality of the data is characterized by its accuracy, precision, bias, level of error, etc.?
Data lineage
Data resolution
Data quality
Source data
What is the purpose of the Root Cause Analysis, other than asking "Why?" five times?
Distinguish between symptoms and causes
Find the cause and create corrective actions
Finding only the cause of a problem
Tracking related problems
Possible solutions to quality defects can sometimes be determined using __________.
Equipment historical data
The original work order
The customer specifications
Supervisor quality reports
Employee feedback
Stating the problem is the first step in root cause analysis. Why is it important?
Stating the problem gives the team a target or focus.
It isn't important, but team leaders like it.
It provides structure.
It is important for dependence.
When performing a Root Cause Analysis, what should be done before taking corrective action?
Find the cause of the defect
Wait for an okay from the plant manager
Call another meeting with the Quality Department
Evaluate the effectiveness of the correction
Control charts are used to determine _________.
The amount of rework required
The process capability
The machine cycle time
Worker's vacation time
During the planning phase of the PDCA cycle, _________ are very helpful.
Cause and effect diagrams
Corrective action reports
Job safety analysis
MSDS sheets
What is a Pareto chart used to determine?
Which problems are caused by operator error
Which problems to work on first based on operator statements
Which problems to work on first based on frequency of occurrence
None of the above
What is the purpose of the seven tools or charts that can be used during the process of the root cause analysis?
Paperwork
Mathematical guidance
Performance goals
Guidance
Which of the following is not used as a problem analysis tool?
Brainstorming
Shipping manifest
Cause and effect diagrams
Root cause analysis
Who should be free to add their ideas and input during the entire process?
Team leaders only
Production members
CEOs
Production managers only
Writing down the problem statement and drawing a box around it is the first step when creating a __________.
Histogram
Cause and effect diagram
Job Safety Analysis
Production process
Pareto has two chart measurement components; they are cumulative and __________.
Percentage
Summative
Frequency
Cost
Time
When should the Pareto principle be applied?
To perform an internal financial audit
To study the budget variance report
To apply the Gompertz curve technique
To identify failure costs
What action eliminates the cause of nonconforming parts?
Preventative action
Corrective action
Eliminating action
Conforming action
If an employee is having difficulty machining a product, what should they review with their immediate supervisor?
Their job description
The customer specifications
Re-assigning the job to a coworker
None of the above
What is the definition of preventive action?
An action without a purpose
An action that covers up the problem
Change that hides the problem
Change that avoids the problem later
__________ should be validated and approved to ensure accuracy.
Standard operating procedures
Spreadsheets
Histograms
Operation observations
Data entries
When is production stopped?
When critical problems are found
When non-critical problems are found
When both critical and non-critical problems are found
Production is never stopped
If current means used to inspect and monitor processes prove to be unsuitable, __________.
They should be corrected using an appropriate procedure
The production line should be stopped immediately
The quality manager should be replaced
The process should be ignored
Product inspection and monitoring should be outsourced
What is the next step in response to a quality error?
Follow the approved quality plan
Make changes to the equipment
Continue waiting for assistance
Continue meeting the production quantities
What does asking "Under what circumstances did the problem occur?" most likely accomplish?
A specific definition of a problem
The cause of the problem
Whether this problem has occurred before
The problem's solution
A Corrective Action Report was submitted to prevent using the wrong foam in a packaging process. This has been a recurring problem. The normal audit time in this department is usually every six months. What should be done in this situation?
The foam should be checked every time it is replenished and documented
The audit time should be cut in half to every three months
The specifications should be rewritten so that any type of foam can be used
The audit time should be changed to weekly
In a corrective action report, data that demonstrates the effectiveness of the action is included in which part of the report?
What were the results?
Why did it occur?
Who was responsible for the problem?
What was the problem?
The results of a corrective action report are used to determine __________.
Why the problem occurred
What caused the problem
How to prevent future issues
If corrective action has taken place
Which person was at fault
What is reduced because of the ability to predict nonconformities in production?
Number of parts production
Number of inspections
Number of data points
Number of SPC reports
Variations come in two types. One is common. What is the other variation type?
Natural
Uncommon
Factoring
Special
A bell-shaped curve can be described by which of the following statements?
Plotted data values that show good central tendency
Plotted data values that illustrate unstable processes
Plotted data values with alternating center points
None of the above
A special cause variation will not create a bell curve in the data. What is said of the process if the variation is special?
Stable
Unstable
Unpredictable
Unprecedented
What is the difference between the largest value and the smallest value in the data set?
Range
Mode
Factor
Span
What shows how a specific feature varies in data?
Chart
Histogram
R chart
Variable Chart
The histogram can determine important aspects of a process. What is one of the characteristics of the process that can be determined?
Structure
Experiences
Expenses
Stability
Control charts are used to determine __________.
The machine cycle time
Worker's vacation time
The amount of rework required
The stability of a process
The process capability
Control charts show trends and patterns in data over time. What does a control chart allow operators to do?
Prepare data
Fix problems before bad parts are produced
Visually see parts being produced
Count the number of good parts
Statistical process control has two types of data. Which one is mostly used with go/no go gauges?
Variable
Multiple
One step
Attribute
Variable and attribute data are used to define what type of chart?
Control chart
Process chart
Inspection chart
Audit chart
When making a yes-or-no decision, what type of sampling should be used?
Attribute sampling
Variable sampling
Defect sampling
All of the above
Defect prevention is the _____ of the four types of quality costs.
Least difficult to accomplish
Least cost effective
Most cost effective
Same cost as any
How are datums identified on the process drawing?
With a special color
With a number
With a cryptic marking
With a capital letter
What refers to tolerances that control form, profile, orientation, location, and runout?
Surface finishes
Limits of size
Metric reference dimensions
Geometric dimensioning and tolerancing
What is the difference between allowance and clearance?
Clearance is the tightest possible fit, while allowance is the loosest possible fit
Allowance is the tightest possible fit, while clearance is the loosest possible fit
Only the allowance measures the difference between the diameters of the two parts
Only the clearance measures the difference between the diameters of the two parts
If a product feature has a dimension of 1.8 ± .03, what is the lower tolerance dimension?
1.83
2.1
1.8
1.77
The basic dimensions shown on a print are called __________ dimensions.
Nominal
Toleranced
Maximum
Variable
What type of drawing defines how the product is going to be manufactured?
Working drawing
Perspective drawing
Graph drawing
Process drawing
What is a revision number in the title block of a blueprint used for?
Indentifying the type of part being made
Specifying the length of time the part is in production
Determining where the blueprint is filed
Tracking each time there is a change to the drawing
Sixty minutes of arc is equivalent to how many degrees?
1
10
6
60
What is the system of rules that specifies which type of line should be used when two lines overlap in a view?
First order
Line order
Line precedence
Overlap order
