WorksheetsProfessional Communication Test
Total questions: 23
Worksheet time: 13mins
Name
Class
Date
1.
Your (a) is your first impression when (b) a potential employer.
Be sure to arrive clean, and (c) nice.
When choosing what to wear to an (d) it is always important to consider the job you are applying for.
When interviewing it’s important to maintain (e) contact when answering questions.
Choose from the below words
appearance
meeting
smelling
interview
eye
disguise
party
snoring
2.
Which of the following would NOT be appropriate to wear to a job interview?
a)
b)
3rd period
c)
d)
3.
Communication between a business and its employees is called which of the following?
a)
A. External communication
b)
B. Public relations
c)
C. Internal communication
d)
D. Employer relations
4.
Choose which type of discrimination is being shown in the following scenario:
Two coworkers are talking about pay and discover that one person, who happens to be male, is getting paid two dollars more an hour but has been working at the company for less time than he female coworker.
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
5.
An in-depth examination of a particular subject defines which of the following?
a)
A. Case study
b)
B. Proposal
c)
C. Report
d)
D. Memo
6.
Which of the following is NOT included in the listening process?
a)
A. Hearing
b)
B. Speaking
c)
C. Focusing
d)
D. Understanding
7.
Which of the following is defined as listening for pleasure or recreation?
a)
A. Appreciative listening
b)
B. Evaluative listening
c)
C. Full listening
d)
D. Deliberative listening
8.
Which of the following is NOT a part of verbal communication?
a)
A. Sound
b)
B. Words
c)
C. Speaking
d)
D. Body language
9.
When making an introduction, who (in this list) should be introduced first?
a)
A. A child
b)
B. A teenager
c)
C. A college student
d)
D. A principal of a school
10.
Which of the following can be defined as analysis, evaluation or judgment?
a)
A. Criticism
b)
B. Motivation
c)
C. Etiquette
d)
D. Behavior
11.
Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics.
a)
A. True
b)
B. False
12.
Choose which type of discrimination is being shown in the following scenario:
Two employees apply for a promotion at work. A completely capable employee is passed for the promotion because they are in their early twenties and management is concerned they would not be respected by their team.
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
13.
Which of the following is NOT a field of external communication?
a)
A. Public relations
b)
B. Media relations
c)
C. Advertising
d)
D. Interviews
14.
Choose which type of discrimination is being shown in the following scenario:
Two people apply for the same job, at the group interview the person conducting the interview happens to be east asian. During the interview the interviewer asks more questions and allows more time for the east asian applicant to answer and then offers them the job.
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
15.
Which of the following is NOT a skill needed in public relations?
a)
A. Writing
b)
B. Selling
c)
C. Researching
d)
D. Planning
16.
Choose which type of discrimination is being shown in the following scenario:
An employee who has been working for the company for 40 years is "let go" six months before qualifying for a full retirement package
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
17.
In professional communication a ________ is best for a short message.
a)
A. Memo
b)
B. Report
c)
C. Proposal
d)
D. Case study
18.
James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
19.
Which type of listening is often used when listening to a poem?
a)
A. Empathetic
b)
B. Evaluative
c)
C. Deep
d)
D. Appreciative
20.
Choose which type of discrimination is being shown in the following scenario:
Two employees apply for a promotion at work. The first employee has less education but the same amount job specific experience. The second employee has more education but happens to be a woman who always wears red lipstick. The promotion goes to the first employee
a)
A. Gender
b)
B. Race
c)
C. Age
d)
D. Ethnicity
21.
A _________ presentation should be used to sell a product.
a)
A. Persuasive
b)
B. Informative
c)
C. Motivational
d)
D. Individual
22.
Which of the following should be included in a professional email?
a)
Greeting
b)
Large Font Sizes
c)
Sign off/ Closing
d)
Complete history of conversations
e)
Signature
23.
Which type of listening is most appropriate when trying to understand someone's feelings during a conversation?
a)
C. Evaluative listening
b)
B. Empathetic listening
c)
A. Appreciative listening
d)
D. Selective listening
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