WorksheetsOPENING AND CLOSING STRATEGIES
Total questions: 15
Worksheet time: 15mins
What is the purpose of using a greeting at the start of a conversation?
To establish authority
To show impatience
To set a positive tone
To end the conversation
Which strategy is useful for making someone feel comfortable in a new conversation?
Summarizing key points
Asking an open-ended question
Ignoring body language
Speaking with a formal tone
What is an example of an icebreaker question?
"Goodbye, everyone!"
"How long have you been here?"
"What’s the most interesting thing you learned this week?"
"I hope you're doing well."
When should you express appreciation during a conversation?
At the beginning of the conversation
When clarifying a misunderstanding
After summarizing key points
When giving instructions
What is a good strategy for building rapport with someone?
Asking yes-or-no questions
Maintaining closed body language
Ignoring shared experiences
Establishing common ground
Which of the following is an example of a closing strategy?
Using an icebreaker
Stating the purpose of the conversation
Outlining next steps
Asking open-ended questions
What should you do to encourage active listening?
Frequently interrupt the speaker
Avoid making eye contact
Engage with what others are saying
Use a louder tone of voice
When is it appropriate to use transitional markers?
Only at the beginning of a conversation
Only when stating the purpose
Throughout the conversation
Only at the end of a conversation
Which of the following is NOT an opening strategy?
Stating your purpose
Summarizing key points
Using a friendly greeting
Asking open-ended questions
Which of these phrases indicates the start of action steps?
“Does that make sense?”
“Let’s hear your ideas.”
“From here, we should…”
“In other words…”
What is a good example of an open-ended question?
"Did you attend the last meeting?"
"What do you think about the new policy?"
"Is this your first time here?"
"Are you feeling well today?"
How can you clarify a point during a conversation?
"Let me clarify."
"Does anyone have final comments?"
"Thank you all for coming."
"To summarize…"
What should you do to end a conversation on a positive note?
Avoid eye contact
Conclude abruptly
Use an encouraging remark
Stay silent
Which of the following transitional markers is best for contrasting points?
"For instance"
"On top of that"
"Conversely"
"To sum up"
What body language is suggested for creating a welcoming atmosphere?
Crossed arms
Maintaining eye contact
Looking away frequently
Using a monotone voice
