WorksheetsQuiz 1
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
What is the platform name for the User table?
a)
U users
b)
sys_users
c)
x_users
d)
sys_user
2.
A User is stored in which table?
a)
User [sys_user]
b)
User [sys_user_group]
c)
User [syst_user_profile]
d)
User [user_profile]
3.
From the User menu, which actions can a user select? (Choose three.)
a)
Send Notifications
b)
Log Out ServiceNow
c)
Elevate Roles
d)
Impersonate Users
4.
What section on a task record would you use to see the most recent update made to a record?
a)
Journal
b)
Timeline
c)
Update log
d)
Activity
5.
What is the most important thing to remember about activating a plugin?
a)
Install dependent plugins first
b)
Tick the box for adding demo data
c)
Plugins once installed cannot be uninstalled
d)
Submit HI ticket to get Authorization
6.
While on an incident record, how would you add a tag for special Handling" To the record?
a)
Click on the context menu, select add tag, type special handling, press enter
b)
On the special handling field, check the box
c)
On the tag field, select special handling from the choice list
d)
Click on the .... icon, click add tag, type special handling, press enter
7.
Which icon in the banner do you use to turn on the application picker and the update set picker?
a)
Magnifier
b)
Check box
c)
Question mark
d)
Gear
8.
Which icon would you double click to expand collapse that the list of all applications and modules?
a)
Funnel
b)
Clock
c)
Applications
d)
Star
9.
What type of entitles can receive task assignments, in service now? choose two answers?
a)
Groups
b)
Departments
c)
Teams
d)
Users
10.
After finishing your work on high security setting, what is a possible way to return to normal admin security levels?
a)
Select global update set
b)
End impersonation
c)
Use system administration> normal security module
d)
Logout and back in
11.
Report designer contains different sections for configuring your report which section is used to adjust the look of your report, including colours, titles and legend layout?
a)
Format
b)
Configure
c)
Layout
d)
Style
12.
When managing tags, you can adjust who is able to see it. what are the visibility options? choose three answers?
a)
Everyone
b)
Groups and users
c)
Me
d)
Admins
13.
Which modules can you use to create a new table? choose two answers?
a)
Tables and columns
b)
Dictionary
c)
Schema map
d)
Tables
14.
You have heard about a new application released by service now. you want to try it out, to see if it might be useful for your company's service now implementation. what would be the best way to get hands on experience with the new application?
a)
Active the application plug in, on your personal dev instance
b)
Check the latest release notes on docs.servicenow.com
c)
Search the wiki for sales demo request form
d)
Activate the application plug in, on your company's production instance.
15.
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
a)
Answer Agent
b)
Live Feed
c)
Virtual Agent
d)
Connect Chat
16.
Reports can be created from which different places in the platform?
a)
List column heading
b)
Metrics module
c)
Statistics module
d)
View/Run module
17.
A group is stored in which table?
a)
Group[user group]
b)
Group[sys_user]
c)
Group[sys_user_group]
d)
Group[sys_user_group_profile
18.
When working on a form, what is the difference between Insert and Update operations?
a)
Insert creates a new record and Update saves changes, both remain on the form
b)
Insert creates a new record and Update saves changes, both exit the form
c)
Insert saves changes and exits the form, Update saves changes and remains on the form
d)
Insert saves changes and remains on the form, Update saves changes and exits the form
19.
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
a)
A metric is a report gauge used on homepages to display real-time data
b)
A metric is a time measurement used to report the effectiveness of workflows and SLAS
c)
A metric is used to measure and evaluate the effectiveness of IT service management processes
d)
A metric is a comparative measurement used to report the effectiveness of workflows and SLAs
20.
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
a)
RITM (Number) > REQ (Number) > PROCUREMENT (Number)
b)
REQ (Number)> RITM (Number) > PROCUREMENT (Number)
c)
REQ (Number) > RITM (Number) > TASK(Number)
d)
FULFILLMENT (Number) >RITM(Number )>TASK (Number)
21.
Which type of tables may be extended by other tables, but do not extend another table?
a)
Base Tables
b)
Core Tables
c)
Extended Tables
d)
Custom Tables
22.
Service Now uses what term to describe all the data saved within a particular form?
a)
Fields
b)
Form
c)
Record
d)
Lists
23.
Service Now uses what term to describe all the data saved within a particular form?
a)
Fields
b)
Form
c)
Record
d)
Lists
24.
Configuration will not affect what others see on their forms.
a)
TRUE
b)
FALSE
25.
What displays a set of records from a table?
a)
View
b)
Dashboard
c)
Panel
d)
List
26.
A role is recorded in which table?
a)
Role[sys_user]
b)
Role[sys_user_profile]
c)
Role[sys_user_record]
d)
Role[sys_user_role
27.
What is the pathway to view feedback left on a published article?
a)
Knowledge > articles > My Flagged
b)
Knowledge base > my knowledge > flagged articles
c)
Knowledge > My articles > Flagged
d)
Knowledge > articles > published
28.
A knowledge article must be which of the following states to display to a user?
a)
Published
b)
Drafted
c)
Retired
d)
Reviewed
29.
Knowledge articles within a knowledge base are grouped by category.
a)
TRUE
b)
FALSE
30.
A REQ number in the Service Catalog represents...
a)
The order number
b)
The stage
c)
The task to complete
d)
The individual item in the order
31.
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
a)
Most recent update
b)
Popularity
c)
Relevancy
d)
Number of views
32.
A Service Catalog may include which of the following components?
a)
Order Guides, Exchange Rates, andCalendars
b)
Order Guides, Catalog Items, and Interceptors
c)
Catalog Items, Asset Contracts, and Task Surveys
d)
Record Producers, Order Guides, and Catalog Items
33.
What is a way that you can mark a knowledge article for review?
a)
Flag article
b)
Review
c)
Bookmark
d)
On Hold
34.
How are Workflows moved between instances?
a)
Workflows are moved using Update Sets
b)
Workflows are moved using Transform Maps
c)
Workflows are moved using Application Sets
d)
Workflows cannot be moved between instances
35.
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
a)
User conditions
b)
User info
c)
User Criteria
d)
User permissions
36.
What is generated from the Service Catalog once a user places an order for an item or service?
a)
A change request
b)
An Order Guide
c)
A request
d)
An SLA
37.
Where would you go in ServiceNow to order services and products offered by various departments?
a)
Service Catalog
b)
Self Service
c)
Service Department
d)
Customer Service
38.
Which of the following is used to initiate a flow?
a)
A Trigger
b)
Core Action
c)
A spoke
d)
An Event
39.
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
a)
They direct the user to a record producer
b)
They direct the user to a catalog property
c)
They direct the user to a catalog Ul policy
d)
They direct the user to a catalog client scripts
40.
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, management assignments. and management assignments.
a)
TRUE
b)
FALSE
41.
Which field (or fields) is used as a unique key during imports?
a)
Sys IDs
b)
Match fields
c)
Coalesce fields
d)
Key fields
42.
What module enables an administrator to define destinations for imported data on any ServiceNow table?
a)
Field transform
b)
Schema map
c)
Import map
d)
Transform map
43.
The customer wants all users to have access to the records in the offerings table. what setting on access control definition would you use to grant access to all of the offering table records?
a)
Offering. None
b)
None. Offering
c)
Offering. Name
d)
Offering
44.
Which component of a table contains a piece of data for one record?
a)
Field
b)
Factor
c)
Data point
d)
Item
45.
What section on the notes tab shows the history of the work documented on the record?
a)
Journal
b)
Activity
c)
Timeline
d)
audit log
46.
What type of rules specify which user groups are responsible to work on different types of tasks?
a)
On call
b)
Assignment
c)
Routing
d)
Calendar
47.
Which component of a table contains a piece of data for one record?
a)
Field
b)
Factor
c)
Data point
d)
Item
48.
Why is it recommended that you Limit update sets to maximum of 100 records? Choose 2 answers?
a)
Comply with ISO audit requirements
b)
Improve ability to troubleshoot issues with the default update set D
c)
Make it easier to identify and review changes
d)
Reduce potential conflicts
49.
What is the best practice regarding data imports?
a)
Plan time before your import to remove obsolete or inaccurate data
b)
Use extremely large import sets, instead of multiple large import sets.
c)
Adjust your transform maps, after the data is loaded into the target table
d)
Create a new import set table for each new data load
50.
Which service now resource can be used as a blueprint to map your IT services to service now?
a)
Configuration management database (CMDB)
b)
Service now wiki
c)
Service mapping guided setup
d)
Common service data model (CSDM)
51.
What are the steps for importing data using an import set?
a)
Identify source: import transform map; run transformer, verify import
b)
Load the data; create transform map; transform data; clean up import table
c)
Select source file; run auto map; transform data; clean up target table
d)
Set up LDAP; run auto map; transform data; clean up target table
52.
When importing data, what happens to imported rows, if no coalesce field is specified?
a)
All rows are treated as new records, but error will be flagged in the import log
b)
Duplicate rows are rejected from the import
c)
All rows are treated as new records. no existing records were updated
d)
All rows or rejected from the import, as coalesce field is required
53.
Which statement is true about business rules?
a)
A business rule must run before a database action occurs
b)
A business rule can be a piece of Javascript
c)
A business rule must not run before a database action occurs
d)
A business rule monitors fields on a form
54.
Which type of script runs in the browser?
a)
Flow designer actions
b)
Ul policies and client scripts
c)
Transform maps
d)
ACL scripts
55.
It time for end user is based on the round trip between the client and the server What activities are included in the round trips?
a)
Submit+ query
b)
Request+ response
c)
Insert+ verify
d)
Save + update
56.
Which admin role is required to make changes to high security setting?
a)
Ad_admin
b)
High_sec_admin
c)
Sn_ad_admin
d)
Security_admin
57.
When would you use the following steps?
i) Homepage admin > pages
ii) Right click on homepage record
iii) select unload portal page
a)
To add a homepage to an update set
b)
To delete homepage
c)
To publish a homepage to the portal
d)
To retire homepage
58.
On a business rule, when setting determines at what points the rule executes. what are the options for specifying that timing?
a)
Prior to, synchronous, on update
b)
Insert, update, delete, query
c)
Before, synchronous, schedule job, views
d)
Before, after, Async, display
59.
What is the language used for scripting in the ServiceNow?
a)
Perl
b)
Python
c)
JavaScript
d)
Glide
60.
Which script can run when a record is displayed, inserted, updated, deleted or when a table is queried?
a)
Client script
b)
Business rule
c)
UI script
d)
Scheduled job
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