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QTKD-UNIT 2

Total questions: 27

Worksheet time: 9mins

Name
Class
Date
1.

_______ structure combines elements of the functional and divisional models.

a)

Geographical

b)

Product-based

c)

Matrix

d)

Functional

2.

This structure establishes its divisions based on territories, regions, or districts.

a)

Matrix

b)

Functional

c)

Product-based

d)

Geographical

3.

This structure divides a company based on the specialization of its workforce.

a)

Functional

b)

Multi-divisional

c)

No formal

d)

Matrix

4.

_______ structures are for organizations with one single owner.

a)

Tall

b)

Multi-divisional

c)

No formal

d)

Matrix

5.

_____ is handing the decision-making power from the higher level of an organization to lower ones.

a)

Line of responsibility

b)

Chain of command

c)

Reporting channel

d)

Span of control

6.

_______ is the number of people a manager can effectively manage in a particular situation.

a)

Line of responsibility

b)

Chain of command

c)

Reporting channel

d)

Span of control

7.

A _________ structure refers to an organization structure with few or no levels of management between management and staff.

a)

Flat

b)

Tall

c)

No formal

d)

Matrix

8.

_______ is the specification of individual employees' duties and of whom they report to in the organization.

a)

Line of responsibility

b)

Chain of command

c)

Reporting channel

d)

Span of control

9.

A/An _________ chart is a diagram showing relationships between different jobs and departments.

a)

organization

b)

matrix

c)

business

d)

hierarchy

10.

A ________ is a committee of members elected by the shareholders to manage and oversee the company.

a)

Board of chairmen

b)

Board of shareholders

c)

Board of management

d)

Board of directors

11.

A ___ structure includes complex hierarchies and many layers of management.

a)

Functional

b)

Matrix

c)

Tall

d)

Flat

12.

________ are wealthy people who help young entrepreneurs by funding them to set up a company.

a)

Individual investors

b)

Competitive business

c)

Institutional investors

d)

Business private ownership

13.

The _______ department is responsible for recruiting the right people with the required skills, qualifications, and experience.

a)

Human Resources

b)

Marketing

c)

Finance

d)

Research & Development

14.

The ________ department is concerned with manufacturing the products.

a)

Customer Service

b)

Finance

c)

Production

d)

Research and Development

15.

The ______ department develops ways on how to sell the product to their target users/customers.

a)

Sales

b)

Public Relations

c)

Marketing

d)

Human Resources

16.

The _______ department is responsible for interacting with customers regarding inquiries, complaints, and orders.

a)

Human Resources

b)

Public Relations

c)

Customer Service

d)

Operations

17.

The ______ department searches for new ways of modifying and developing their products.

a)

Distribution

b)

Marketing

c)

Customer Service

d)

Research and Development

18.

The ______ department ensures that the company has adequate raw materials from approved suppliers.

a)

Production

b)

Purchasing

c)

Distribution

d)

Information Technology

19.

Ann is working for an international company with the_________ structure. She reports to Paul, her immediate line manager, and has additional responsibility to Mary, a team manager for a major product project.

a)

No formal

b)

Matrix

c)

Functional

d)

Geographical division structure

20.

The statement that is FALSE about an organizational structure is:

a)

A functional structure is a combination of product and geographical divisions.

b)

Matrix structures can be used in all organizations.

c)

A multi-divisional structure allows a large company to adjust products for certain markets.

d)

An organization chart highlights the various functional departments and the lines of responsibility.

21.

An organization chart includes three things. They are ____.

a)

Market, finance, and products

b)

Departments, hierarchy, and lines of responsibility

c)

Tall structure, flat structure, and no formal structure

d)

Equity, investors, and shareholders

22.

Matrix organization is most suitable for_____.

a)

Sole traders

b)

Businesses with a single owner

c)

Companies with well-defined projects

d)

All kinds of companies

23.

Flat structures can be used for______.

a)

Hierarchical companies

b)

Companies with a few management layers

c)

Companies with well-defined projects

d)

All kinds of companies

24.

I'm Tom Scott. I'm not actually a manager at Universal, but I do sit on the board. Therefore, I am a/an ______.

a)

Executive Director

b)

Non-Executive Director

c)

Managing Director

d)

Human Resources Director

25.

I'm Dan Matthews. My team develops new products and tests them. Therefore, I am a/an ____.

a)

Customer Services Manager

b)

Human Resources Director

c)

Director of Research

d)

Accounts Manager

26.

I'm Katharine, and my team deals with calls from the public and complaints. Therefore, I am a/an ____.

a)

Customer Services Manager

b)

Human Resources Director

c)

Director of Research

d)

Accounts Manager

27.

I'm Alex Tam, and I'm responsible for company recruitment and staff development. Therefore, I am a/an ______.

a)

Customer Services Manager

b)

Human Resources Director

c)

Director of Research

d)

Accounts Manager