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WRS Exam Review: Skills 18-22 By Mr. B

Total questions: 30

Worksheet time: 30mins

Name
Class
Date
1.

You are the supervisor of a twenty-member team. Your goal is to increase collaboration with the use of technology. To accomplish this goal, you would most likely use which type of program to create and edit content?

a)

Email

b)

Online documents

c)

Word processing documents

d)

Auction

2.

Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.

a)

simulation

b)

telecommuting

c)

compatibility

d)

productivity

3.

Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice?

a)

Saves employers money

b)

Vulnerability to security and confidentiality issues

c)

Improves employee satisfaction

d)

Increases productivity and efficiencies

4.

A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?

a)

$1,500.00

b)

$150.00

c)

$500.00

d)

$15.00

5.

The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?

a)

$70,912.50

b)

$79,012.50

c)

$75,000.00

d)

$80,950.00

6.

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Any time over 40 hours is paid at time and half or 1.5 times her hourly wage. Thus, Maya will earn $12.00 per hour for 41 hours of work this week.

a)

$412

b)

$508

c)

$498

d)

$396

7.

Greg has decided to join the union. Union dues are $439.00 a year. Greg is paid every two weeks. Calculate the amount of dues that will be deducted from each paycheck if they are spread evenly over his paychecks. Round to the nearest penny.

a)

$18.28

b)

$16.88

c)

$22.58

d)

$36.58

8.

A standard workweek consists of 40 hours. You make $12/hour. When you work over 40 hours, your pay rate increases to 1.5 times your normal wage/hour. What is your gross pay if you work 50 hours a week?

a)

$900.00

b)

$660.00

c)

$600.00

d)

$720.00

9.

You are building a fence around a rectangular piece of land. The land is 100 ft. by 50 ft. What minimum LENGTH of fencing must you purchase to fully enclose the land?

a)

5000 ft.

b)

300 ft.

c)

150 sq. ft.

d)

50 sq. ft.

10.

Sara works at the local mall. She makes $9.25 an hour and works 32 hours a week. Her deductions are 25%, to be subtracted from gross earnings. Calculate her net pay for two weeks.

a)

$148.00

b)

$444.00

c)

$222.00

d)

$7,400.00

11.

Your employer asks you to run some errands. The reimbursement rate is $0.54 per mile. You drive 6.5 miles. How much will the reimbursement be?

a)

$4.57

b)

$3.51

c)

$8.31

d)

$12.04

12.

Roberto is analyzing the expenses for his masonry company. Using the pie chart above, approximate the percentage of expenditures on bricks?

a)

25%

b)

33%

c)

50%

d)

66%

13.

You must attend an important luncheon for work and dress appropriately. You should wear

a)

what you would wear for a night on the town.

b)

clothing similar to what you wore to the job interview.

c)

casual clothing to demonstrate your personal style.

d)

what you would wear to a formal event

14.

How we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:

a)

teamwork

b)

integrity

c)

self-representation

d)

respect for diversity

15.

Jose is interviewing for a full-time job at a landscaping company in which the employees sometimes wear jeans and T-shirts to work. What should Jose wear to the interview?

a)

Jeans, boots, and a T-shirt

b)

Dress pants, belt, and a collared shirt

c)

Personal protective equipment

d)

A formal business suit

16.

Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:

a)

project management

b)

independence

c)

work ethic

d)

professionalism

17.

Working with elementary school-aged children in the afternoons, Jamie is very conscious of what she wears and how she presents herself, knowing that her appearance makes an impact on the children. Jamie is demonstrating:

a)

professionalism

b)

integrity

c)

creativity

d)

teamwork

18.

Carol often lets her problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?

a)

Diversity awareness

b)

Professionalism

c)

Creativity

d)

Critical thinking

19.

Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with:

a)

work ethic

b)

professionalism

c)

integrity

d)

customer service

20.

Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:

a)

creativity

b)

diversity

c)

professionalism

d)

motivation

21.

Which sentence is grammatically correct?

a)

He don’t want to attend class regularly.

b)

He doesn’t want to attend class regular.

c)

He doesn’t want to attend class regularly.

d)

He don’t want to attend class regular.

22.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

a)

Hello Sally Smith!

b)

Dear Ms. Smith,

c)

Dear Madam or Sir:

d)

Dear Mrs. Smith

23.

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

a)

Copyrighted material

b)

Anger

c)

Low vision

d)

Carelessness

24.

What would be the preferred way to start a personal/professional email to a new potential customer?

a)

Dear Mister or Madam (last name)

b)

To Whom It May Concern

c)

Mr. or Ms. (last name)

d)

Greetings from (company name)

25.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

a)

Stop cutting long sections of pipe.

b)

Tell someone else to go help this employee who is having trouble.

c)

Stay on your job assignment all day.

d)

Help your peer carry the long section of pipe.

26.

Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should

a)

tell his supervisor he will quit if the proper PPE is not supplied.

b)

refuse to work without the PPE and speak to his supervisor.

c)

purchase the necessary PPE to set a good standard for others.

d)

use the PPE he has until the required PPE is made available.

27.

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket but has not begun to work at his machine.

a)

Safety glasses are only required when machines are operating.

b)

He possesses his safety glasses and as long as he puts them on, he will not be in violation.

c)

The employee is in violation of safety policy and could be seen as a liability.

d)

The employee is in violation of city health and safety ordinance.

28.

Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?

a)

Dispose of the tool.

b)

Locate and use a different tool.

c)

Ensure that the tool is not used by anyone.

d)

Use duct tape to fix the exposed wires.

29.

Theo is using an electric drill on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Theo's MOST responsible action?

a)

Dispose of the tool.

b)

Locate and use a different tool.

c)

Ensure that the tool is not used by anyone.

d)

Use duct tape to fix the exposed wires.

30.

Match the following

a)

to use money to buy things

1.

spend

b)

not to waste money

2.

save

c)

things we can buy like toys, clothes and food

3.

goods