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Unit 4 Customer Service

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

payment for loss or delay

a)

vehicle (n.)

b)

compensation (n.)

c)

facility (n.)

d)

collision (n.)

2.

causing problems or difficulties

a)

vehicle (n.)

b)

critical (adj.)

c)

inconvenient (adj.)

d)

collision (n.)

3.

extremely important or essential

a)

vehicle (n.)

b)

critical (adj.)

c)

inconvenient (adj.)

d)

collision (n.)

4.

to help or support in completing a task

a)

assist (v.)

b)

critical (adj.)

c)

look up (phrasal v.)

d)

collision (n.)

5.

a substitute item for one’s that’s lost or damaged

a)

representative (n.)

b)

replacement (n.)

c)

look up (phrasal v.)

d)

collision (n.)

6.

   an accident between objects, often causing damage and delays deliveries

a)

representative (n.)

b)

replacement (n.)

c)

look up (phrasal v.)

d)

collision (n.)

7.

a mode of transportation to move goods, such as trucks, vans, or cargo ships

a)

vehicle (n.)

b)

replacement (n.)

c)

look up (phrasal v.)

d)

collision (n.)

8.

  a person who acts on behalf of a company to communicate with customers or provide information

a)

vehicle (n.)

b)

replacement (n.)

c)

representative (n.)

d)

collision (n.)

9.

to search for information, such as tracking details, delivery status, or inventory data

a)

vehicle (n.)

b)

replacement (n.)

c)

look up (phrasal v.)

d)

collision (n.)

10.

   a physical location used for logistics operation, such as a warehouse, or storage site.

a)

vehicle (n.)

b)

replacement (n.)

c)

facility (n.)

d)

collision (n.)