WorksheetsRoom Attendant Examinations 2
Total questions: 50
Worksheet time: 29mins
What is fuction of room attendant trolley?
carry out all linen supplies and amenities
to bring all linen, amenities, guest supplies based on room needed
to control room attendant job
for responsible of their job
What is the primary responsibility of a room attendant?
to clean and maintain guest rooms
to manage the front desk
to prepare meals for guests
to handle guest complaints
Which item is typically found on a room attendant's trolley?
cleaning supplies
food items
laundry baskets
guest check-in forms
How often should room attendants check their supplies?
once a week
daily
once a month
only when needed
When you as a room attendant and will clean a vacant room, what kind of linen should you prepared of?
soap, shower cap, towel, sheet and bed runner
Sheet, towel, bed runner, bed, guest supplies
Towel, Sheet, Cover Duve
Guest supplies, guest amenities, linen, room boy trolley
What should a room attendant do if they find a guest's personal item in a room?
Keep it for themselves
Report it to the front desk
Throw it away
Ignore it
Which cleaning product is essential for a room attendant to have on their trolley?
Glass cleaner
Dish soap
Floor wax
Air freshener
What is the best practice for a room attendant when entering a guest room?
Knock and announce themselves
Enter without knocking
Wait for the guest to leave
Call the guest before entering
Langkah yang dilakukan setelah mengecek kondisi trolley adalah …
Menata perlengkapan
Mengecek kelengkapan
Dusting trolley
menyimpan kembali perlengkapan
membersihkan trolley kembali
Sebelum ditata dalam trolley semua bahan dan alat pembersih diletakkan dalam ...
Garbage humper
Caddy carry
Waste basket
linen humper
double bucket
Berikut ini yang merupakan macam-macam linen untuk perlengkapan kamar mandi
Face towel, hand towel, bath towel, bath mat
Tissu Toilet, face towel, tissu box, conditioner, shower
Showel cup, bath towel, bath robe, hand towel
Hair dryer, bath robe, towel rack, shower curtain, tissue toilet
Shower cup, bath tub, bath robe, hand towel
Kimono yang dibuat dari handuk untuk dipakai sehabis mandi disebut …
Bath pool
Bath towel
bath mat
bath foam
bath robe
Guest supplies in the bathroom are …
laundry bag, slipper, sanitary bag
laundry list, hanger, comb, glass cover
cutton bud, bath foam, shampoo, envelop, sticker, memo pad
dental kit, comb, shower cup, cutton bud, bath soap, shampoo
dental kit, comb, shower cup, slipper, hanger, shampoo
Perlengkapan dan peralatan yang ditata paling atas pada rak trolley room attendant adalah …
single sheet
double sheet
bath towel
pillow case
guest supplies dan stationary
The types and equipment for organizing the cleaning supplies trolley are …
soap, shampoo, bath foam, dental kit, body lotion, conditioner, cotton bud, comb
glass cleaner, floor cleaner, multi-purpose cleaner, furniture cleaner
bath mat, bath robe, shower curtain, single sheet, pillow case
bottle sprayer, dust cloth, floor cloth, glass cloth, floor broom, shampoo
toilet bowl brush, hand brush, sponge, squeeze
To lighten the work of the room attendant, the trash collected from guest rooms is placed in the room attendant trolley in the …
linen humper
garbage humper
towel rack
plastic bag
amenities box
Formulir yang digunakan oleh room attendant untuk mencatat pemakaian guest supplies dan guest amenities adalah ..
room attendant control sheet
Lost and found
maintenance report
room report
log book
Laporan yang dibuat oleh floor suppervisor yang diberikan kepada kantor tata graha mengenai penemuan barang milik tamu …
room attendant control sheet
lost and found report
maintenance report
room report
log book
Laporan yang dibuat kantor tata graha guna memberitahukan permintaan perbaikan kepada engineering department karena ada peralatan yang rusak…
room attendant control sheet
lost and found report
maintenance report
room report
log book
trolley yang berbentuk kereta dorong yang digunakan oleh room attendant untuk menampung perlengkapan seperti linen, Cleaning Equipment, Cleaning Supplies, Guest supplies dan perlengkapan tambahan yang digunakan untuk menyiapkan kamar tamu, merupakan pengertian dari ….
linen trolley
room service trolley
room attendant trolley
garden trolley
public attendant trolley
proses melepaskan sheet satu per satu sebelum kamar dibersihkan untuk memastikan agar tidak ada barang-barang yang tertinggal di dalam sheet disebut?
stripping the linen
stripping the towel
stripping the bed
stripping the blanket
stripping the bed cover
Memeriksa fasilitas kamar sesuai dengan prosedur, membuka curtain, menyalakan lampu, mengambil sampah dari kamar mandi dan kamar tidur.Dari penjelasan diatas adalah langkah-langkah ….
Langkah awal dalam menata kamar tidur
langkah awal dalam pembersihan kamar mandi
langkah awal dalam memasuki kamar
langkah awal dalam menata tempat tidur
langkah awal dalam turn down service
Apabila pada saat merapikan tempat tidur anda menemukan sheet yang terkena noda, maka hal pertama yang harus anda lakukan adalah…
Melaporkan pada valet
Mengidentifikasi jenis noda pada sheet tersebut dan mengganti dengan sheet baru yang bersih
Melapor pada order taker di kantor tata graha
Melapor pada supervisor di kantor tata graha
Melapor pada laundry department
Salah satu jenis linen yang berfungsi sebagai penahan keringat dan segala cairan agar tidak langsung masuk ke Mattress disebut …
sheet
bed pad
bed cover
blanket
bed runner
apa yang dikatakan seorang room attendant saat mengetuk kamar tamu untuk membersihkannya?
good morning, bellboy please......
good afternoon, Housekeeping please.....
good afternoon, laundry please....
good morning, operator please.....
good afternoon, room cleaning please....
The image above represents a cleaning tool that falls into which category?
broom
brush
linen
container
ancillary
The image above can be used to........ the room
clean
fragrance
neutralize
color
organize
Barang- barang yang ditempatkan pada room attendant trolley antara lain adalah sebagai
berikut, kecuali........
1.Cleaning equipment. 2.Linen kamar tidur dan kamar mandi. 3.Guest supplies 4.floor machine 5.Stationery Bob 6.Kantong untuk linen kotor. 7.Kantong untuk sampah
6
2
3
4
7
Yang BUKAN termasuk guest supplies not give away dikamar adalah?
Hanger
Electric kettle
Ashtray
Hand Soap
Perlengkapan yang ada kamar tamu, kecuali?
Lemari Pakaian
Televisi
Minibar
Rice Cooker
Apa yang akan anda lakukan ketika bekerja dengan lingkungan sosial yang berbeda?
Saya hanya akan bekerja dengan rekan kerja yang memiliki suku/budaya yang sama dengan saya
Saya akan berhenti dari pekerjaan saya
Beradaptasi dengan lingkungan sosial yang berbeda
Saya tidak akan bekerja
Kegiatan berikut yang tidak termasuk pekerjaan awal yang harus dilakukan oleh room attendant pada saat memasuki kamar tamu untuk proses pembersihan adalah ...
Membuka tirai
Mengecek suhu pendingin ruangan
Mengangkat gelas kotor, asbak, alat tata hidang room service jika ada
Melakukan dusting
Melaporkan posisi kepada housekeeping order taker
Langkah/waktu yang tepat untuk melengkapi guest amenities di kamar tidur adalah ...
Sebelum dusting
Setelah make up bed
Setelah dusting
Sebelum meninggalkan kamar
Sebelum vacuuming
Pada saat pertama masuk kamar, anda harus menginformasikan posisi anda bekerja melalui telepon kepada ...
Linen attendant
Housekeeping order taker
Pool attendant
Floor supervisor
Trainer
The first step taken when cleaning the bathroom is ...
Drying
Mopping
Brushing
Flushing
Rinsing
What is the importance of attention to detail in cleaning a hotel room?
Attention to detail is only necessary for luxury hotels.
Guests prefer a messy room for a more relaxed atmosphere.
Cleaning staff should focus on speed rather than thoroughness.
Attention to detail is crucial for guest satisfaction, hygiene, and maintaining a welcoming environment.
How can you prioritize tasks to manage your time effectively during a shift?
Focus solely on the most enjoyable tasks first.
Complete tasks in the order they were assigned without evaluation.
Use the Eisenhower Matrix to categorize and prioritize tasks based on urgency and importance.
Avoid making any lists to keep things spontaneous.
Describe a situation where you provided excellent customer service. What did you do?
I ignored the customer's request and continued with my tasks.
I told the customer to check online for their needs.
I provided a generic response without addressing the customer's specific issue.
I provided excellent customer service by actively listening to a customer's needs, checking inventory, placing a special order, and offering a discount.
What are the steps involved in properly cleaning a bathroom in a hotel room?
Skipping the inspection step after cleaning
Wiping the floor with a dry cloth only
The steps involved in properly cleaning a bathroom in a hotel room include gathering supplies, removing items, dusting surfaces, cleaning the toilet, cleaning the shower/bathtub, mopping the floor, replacing items, and inspecting the area.
Using only water to clean surfaces
Why is it important to follow safety procedures while cleaning?
It is important to follow safety procedures while cleaning to prevent accidents and ensure a safe working environment.
Safety procedures are optional and can be ignored.
Following safety procedures slows down the cleaning process.
Safety procedures are only necessary for hazardous materials.
How would you handle a guest complaint about a dirty room?
Tell the guest that it's not a big deal and they should deal with it.
Suggest the guest clean the room themselves.
Apologize, assure the guest you will resolve the issue, and either send housekeeping or offer a room change.
Ignore the complaint and continue with other tasks.
What cleaning supplies are essential for a hotel room attendant?
Air fresheners
Laundry detergent
Brooms
Disinfectants, glass cleaners, vacuum cleaners, mops, buckets, toiletries.
Explain the process of inventory management for cleaning supplies.
Only tracking inventory once a year
The process of inventory management for cleaning supplies includes assessing demand, establishing reorder points, maintaining accurate records, utilizing software, evaluating suppliers, and implementing FIFO.
Ignoring supplier evaluations
Using LIFO for stock rotation
What techniques can be used to ensure all areas of a room are cleaned thoroughly?
Clean only the visible surfaces
Use a systematic approach, appropriate tools, and thorough inspection.
Ignore corners and hard-to-reach areas
Use only water without any cleaning agents
How do you ensure that you are not missing any items during your cleaning routine?
Rely on memory to remember all items.
Skip areas that seem less dirty.
Use a checklist to track items during cleaning.
Clean one room at a time without a plan.
What should you do if you find a lost item in a guest's room?
Use the item for personal use.
Take the item home for safekeeping.
Ignore the item and leave it in the room.
Report the item to hotel management.
How can you effectively communicate with guests while performing your duties?
Provide vague information
Speak in a monotone voice
Ignore guests while working
Maintain eye contact, use a friendly tone, listen actively, and provide clear information.
What are some common safety hazards a hotel room attendant should be aware of?
Complimentary breakfast for all guests
Increased room rates during peak seasons
Common safety hazards include slips, trips, falls, exposure to chemicals, lifting injuries, and dealing with disruptive guests.
Free Wi-Fi access in all areas
How do you balance speed and quality when cleaning a room?
Create a checklist, prioritize tasks, use efficient tools, set timers, and review the results.
Ignore the time and clean until it feels right
Clean without a plan, just start anywhere
Use only one cleaning tool for everything
What is the role of teamwork in the daily tasks of a hotel room attendant?
Teamwork is not necessary for room attendants.
Teamwork slows down the cleaning process.
Teamwork only benefits management, not staff.
Teamwork enhances efficiency, communication, and service quality in hotel room attendant tasks.
