Before we finish the conversation and _______ the phone, make sure to review the main points and say what the next step is so that the customers can know what they should do.

Satisfied customers will come back for more products or services, and they can even _______ the company to their colleagues or friends.

If there are delivery problems, the company must apologise to the customers politely and ________ the products immediately.

As a customer service officer, you need to make a _______ of the important points you want to discuss with the customers.

If you don't have the information your customer needs, promise to _______ to them, and give a specific time.

Most companies now have a helpline to provide technical _______ if customers have any problems with their technological products or services.

Last week, I bought a jacket from a website, but it is too small and has a horrible color. Can I return that ________ product and get the money back?

I really like their delivery service because they always ________ the products on time and in perfect conditions.

It is the policy of our company that customer service officers have to _______ missed calls at the very earliest opportunity.

As a customer service officer, you need to think carefully about what you want to say before you _______ a number to your customers.

It was very impolite and unacceptable when the customer service officer did not explain the reason why he put the caller _______ for nearly 10 minutes.

The 'right' product in business refers to the exact product that the customer needs and can't buy from another ________.

The 'right' place in business means that the company provides convenient and accessible ________ for customers to buy and obtain the products.

Generally, a _______ company needs to contact a thousand leads to find just ten new customers, and this takes a lot of time and money.

His answer was so confusing that the customer could not make any ________ of it at all, so the customer became very angry.

In business, contact with a customer before and during a transaction is the _______ of sales staff.

My new job in the customer service department ________ me perfectly well because I love dealing directly with customers.

The customer said that he had made a ________ for ten people in our restaurant last week, but we could not find any information about that.

The 'right' strategy means that the business plan of the company to reach its ________ is suitable with the organizational resources as well as the benefits of its shareholders, customers, suppliers, and society.

If we don't reach the customers, we can leave a message and say we will call back later, or we can invite them to _______ our call.

According to some statistics, about 80% of the callers will _______ the phone if they are not satisfied with the customer service.

It did not make any ________ to me although the customer tried to explain all things about his problem to me three times.

The 'right' quantity in business means that the number of products is not too many as it could result in extra cost for ________ and unsold products.

Our customer service department aims to build long-term partnership with customers, rather than just satisfy their ________ needs or solve their problems.

The 'right' market in business means that the consumers' needs and purchasing ________ are suitable with the company's products, resources, and strategies.

Investing in customer service is necessary because customers nowadays frequently share their opinions of businesses through social media, which can increase the sales or _______ the business quickly.

ce is necessary because customers nowadays frequently share their opinions of businesses through social media, which can increase the sales or _______ the business quickly.

The manager will plan and organize work ________ and manage a team of colleagues in this customer service department.

If you think the delay will be longer than a couple of minutes, ask for a number and a time when you can _______.

The 'right' time in business means making product ________ based on customer demand and seasonal trends.

When you call the customers, if they put you _______, remember to keep smiling while you wait and be ready for their responses.

The 'right' ________ in business means that there is enough information about products' instructions, official safety certificates, guarantees, tax and customs information.

Every contact must contribute to making the customers happy if a company wants to build a long-term relationship to make a _______.

We are a small manufacturing company and we find the website 'Workshop Weekly' a valuable ________ of news, information, and ideas.

According to our company's policy, if the goods are faulty from the manufacturer, the customer will be supported to ________ for a new one.

If the customer is out of the office, always _______ a message by saying your name clearly and giving the reason why you are calling.

The demand for the new products is so high that the suppliers have to ________ a number of orders because they don't have enough materials.

Customer _______ involves dealing with existing customers, answering detailed questions about the product or service in use, and dealing with complaints.

The 'right' ________ in business means that the number of products is not too few as it could cause frustration when customers cannot buy the product they want.

In reality, a good customer service continues long after a customer places a(n) _______ so that the business can keep their existing customer.

If a customer calls to make a _______ about something, we should apologise first and then provide some suggestions to solve the problem.

Customer _______ refers to the care a customer is given before, during, and after they have made an order.

The 'right' price in business means a price which is attractive to customers and also provides a sufficient ________ for manufacturers and/or distributors.

That company has always taken the right _______ when the customers say there is a problem with their products.

Our shop is having a promotion program for ________ customers who usually visit our shop.

As we are having some technical problems with our new customer database, we are working to ________ this problem as soon as possible.

You should outline what steps you have taken so far to ________ the matter and to make the customers happy.

In logistics, it is important to agree on a delivery date that ________ the customer's schedule.

The 'right' ________ in business means that the products are without damage, and ready to use when the customers want.

When we speak to customers on the phone, remember to make a good ________ such as greeting the customers and being friendly.

I hear that Frank is going to _______ next week at the age of 60, so who are you planning to choose to take his place?

It's important to get the employer's _______ by preparing an attractive resume or dressing smartly in the interview.

The company is having difficulty in _______ enough qualified staff that are able to handle high-tech machines.

lified staff that are able to handle high-tech machines.

Yesterday, I had a virtual interview where I can meet the _______ of that company online, and everything went really well.

When sales take part in marketing strategy meetings, they learn how to sell benefits instead of the only _______ of their products or services.

Companies that introduce 'smarketing' are seeing increased _______ and new business opportunities in this competitive market.

We aim to be the _______ marketing company of computing technologies through excellent services.

The new CEO _______ his employees to work overtime to finish their project without paying any extra money.

Many companies are spending quite a lot of money developing their websites to _______ more customers.

Because of increased trading, the company's _______ increased by nearly half a million dollars this quarter.

The shop opposite my house sells a variety of _______ and we really like to go there to buy things.

You need to be _______ if you want to work in the field of marketing because this industry always calls for new ideas.

Once we were equipped with the latest technology, _______ rose rapidly and we were able to increase the sales significantly.

Sales do all the hard work such as answering the prospect's _______, mailing information, calling the prospect back, and arranging sales visits.

The shop _______ said he would check to see if he had any more copies of the book in stock.

Not many entry-level jobs are really interesting, but they all allow you to take the first step on your career _______ to management positions.

One of the main roles of the Public Relations Department is to enhance the company's _______ through marketing, advertising, and promotion.

At the beginning of your career _______, the most important thing is to find a job that you can learn a lot to develop your skills.

You need to quickly qualify yourself as a potential _______ because the employer doesn't have time to do it for you.

It is reported that _______ from online ads are much higher than from print advertising this year.

Sales staff are often _______ that 'The customer is always right', and they must always be polite.

For some people, family _______ can help them get their dream job, like Stella McCartney or Ivanka Trump.

Before starting your business, you have to raise enough _______, and this can be done by borrowing money from the bank or looking for some investors.

_______ for the position of office manager must be prepared with the task of supervising twenty assistants.

This year, our company is planning to ________ more employees in the production department because of the increasing workload.

One duty of the sales department is to conduct market studies to identify business _______ and monitor the competition.

At the annual meeting, the sales and marketing departments can exchange _______ and develop a common vocabulary for better business strategies.

When you ________ an interview, remember to wear formally and bring some samples of your work.

If I get enough experience in the sales team, I'll be able to become a sales _______.

The customers required us to send them the latest _______ so that they could know about the prices of our services before they make a purchase.

As a leader in our industry, the company offers professional training with experienced professionals, an excellent salary, and a _______ career in management positions.

According to the company's policy, you are possibly _______ to a higher position after two-year continuously hard and efficiently working.

New graduates should visit job fairs to see what sort of jobs employers are offering and what kind of people they are looking to _______.

Hundreds of people have _______ for the job of marketing manager because this is one of the leading marketing companies in the area.

I worked abroad for a year to earn money and improve my _______ before working in this Marketing Department.

A prospective customer can browse through the FAQs (frequently asked questions) or can read product users' entries in an online _______ to know more about the company.

This is one of the best resorts in the area, and we are _______ that you will be completely satisfied with our service!

She felt terribly _______ before the job interview, but once she was in the manager's office she calmed down.

_______ for the car sales were down this month, so the boss required his sales staff to work overtime.

Please take a look. There are pictures of all the new models in our sales _______!

Companies that introduce 'smarketing' are seeing increased _______ and new business opportunities in this competitive market.

_______ for the position of office manager must be prepared with the task of supervising twenty assistants.

Once we were equipped with the latest technology, _______ rose rapidly and we were able to increase the sales significantly.

When you ________ an interview, remember to wear formally and bring some samples of your work.

Before starting your business, you have to raise enough _______, and this can be done by borrowing money from the bank or looking for some investors.

When sales take part in marketing strategy meetings, they learn how to sell benefits instead of the only _______ of their products or services.

At the beginning of your career _______, the most important thing is to find a job that you can learn a lot to develop your skills.

At the annual meeting, the sales and marketing departments can exchange _______ and develop a common vocabulary for better business strategies.

This year, our company is planning to ________ more employees in the production department because of the increasing workload.

Sales do all the hard work such as answering the prospect's _______, mailing information, calling the prospect back, and arranging sales visits.

Not many entry-level jobs are really interesting, but they all allow you to take the first step on your career _______ to management positions.

The new CEO _______ his employees to work overtime to finish their project without paying any extra money.

me to finish their project without paying any extra money.

It's important to get the employer's _______ by preparing an attractive resume or dressing smartly in the interview.

New graduates should visit job fairs to see what sort of jobs employers are offering and what kind of people they are looking to _______.

_______ for the car sales were down this month, so the boss required his sales staff to work overtime.

Sales staff are often _______ that "The customer is always right", and they must always be polite.

According to the company's policy, you are possibly _______ to a higher position after two-year continuously hard and efficiently working.

If I get enough experience in the sales team, I'll be able to become a sales _______.

It is reported that _______ from online ads are much higher than from print advertising this year.

As a leader in our industry, the company offers professional training with experienced professionals, an excellent salary, and a _______ career in management positions.

One of the main roles of the Public Relations Department is to enhance the company's _______ through marketing, advertising, and promotion.

You need to quickly qualify yourself as a potential _______ because the employer doesn't have time to do it for you.

I hear that Frank is going to _______ next week at the age of 60, so who are you planning to choose to take his place?

We aim to be the _______ marketing company of computing technologies through excellent services.

One duty of the sales department is to conduct market studies to identify business _______ and monitor the competition.

The company is having difficulty in _______ enough qualified staff that are able to handle high-tech machines.

The shop _______ said he would check to see if he had any more copies of the book in stock.

The shop opposite my house sells a variety of _______ and we really like to go there to buy things.

Because of increased trading, the company's _______ increased by nearly half a million dollars this quarter.

Many companies are spending quite a lot of money developing their websites to _______ more customers.

This is one of the best resorts in the area, and we are _______ that you will be completely satisfied with our service!

You need to be _______ if you want to work in the field of marketing because this industry always calls for new ideas.

Yesterday, I had a virtual interview where I can meet the _______ of that company online, and everything went really well.

The customers required us to send them the latest _______ so that they could know about the prices of our services before they make a purchase.

For some people, family _______ can help them get their dream job, like Stella McCartney or Ivanka Trump.

A _______ is a person or financial organization that invests in new and risky businesses.

In early 2010, _______ markets like the BRICs (Brazil, Russia, India, China and South Africa) only produced 25% of world GDP, but by 2050 this figure will be much higher.

Many people believe that we need to have a unique, completely _______ idea to have a chance at success in start-up businesses.

Local _______ and the social, political, and business environment can also be very different from the franchiser's domestic market.

I want to impress my new manager and show that I am really _______ about the job I am doing here.

The second step of advertising is to build customers'_______, which means to make them keen on the product and learn more about the product.

step of advertising is to build customers'_______, which means to make them keen on the product and learn more about the product.

His most recent business _____ ended in bankruptcy so, as an investor, he has fallen into serious difficulty.

The franchisees can either buy stock from the franchiser or they can _______ suppliers themselves as long as they have to ensure the quality of the materials.

Following a successful franchise's _______ is perfect for markets where local entrepreneurs have limited skills and experience, and this trend is increasing around the world.

The _____ of these two companies would create the world's biggest accounting firm.

That man is a _______ employee who has always focused on the success of the company and spent more energy on the operations of the corporation.

After you have signed the franchise _______, the next step is to obtain a loan from the bank so that you can have enough capital for your business.

For the moment, franchisers have not _______ deeply into new markets such as China with only 3% of all commercial activities.

If they want to increase _____ from the factory, they'll have to modernize their machinery and equipment in the production line.

_______ markets like the BRICs (Brazil, Russia, India, China and South Africa) are often attractive to foreign investors due to the high return on investment they can provide.

A _______ is the qualification given to a student after that student has completed the studies at the university.

As a business begins, one of the major goals of advertising is to generate customers'_______ of the business image and its products.

We are very _______ about our business growth this year because the sales are increasing, and the promotional program seems very effective.

_______ is a payment that a franchisee pays to the franchiser periodically for the use of the franchiser's products, business model, and trademarks.

Today, one third of America's top franchise _______ are outside the USA, and this number keeps increasing.

It is clear that, for both franchisers and franchisees, the potential rewards are enormous, and easily _______ the extra effort and investments.

The _______ is a set of opinions and ideas that customers connect in their minds with a particular product or service.

A _______ is a lending agreement between a company and the bank so that the company can have more money for startup or expansion.

_______ involves handling with all legal and administrative documents of the company such as producing reports, keeping records, and writing letters.

Local entrepreneurs and global franchisers need to understand _______ in attitudes, beliefs, and values of their customers.

The third step of advertising is to create customers'_______ so that they feel the strong needs to own the product.

Customers do not like these models anymore because they are out of _______, so we should invest in R&D to develop new models.

A job _______ is an event where employers offer information about their companies to people who are looking for jobs.

If you don't _____ your invention, other people may make all the profit out of it.

'_______ on investment' is a business term to evaluate how well an investment has performed or to measure how effective a marketing plan is.