WorksheetsFire Officer p76
Total questions: 15
Worksheet time: 8mins
What is a guideline for delivering personal messages?
Discipline in public; praise in private.
Counsel in public; praise in private.
Praise in public; counsel, coach, or discipline in private.
Praise in private; counsel in public.
What is considered physical noise?
Background conversations and outside noises
Prejudice and bias
Misinterpretation of words
Emotional interference
What can make it difficult to communicate over the radio?
Siren noise
Bright lights
Fatigue
Prejudice
What is an example of sociological environmental noise?
Prejudice and bias
Static on a radio
Background conversations
Poor cell phone reception
What should you do to improve communication by minimizing sociological noise?
Deliver information in an offhand manner
Focus on the message, not the sender's authority
Struggle for power
Ignore the receiver's feedback
What is a good technique to confirm understanding of a message?
Assume the receiver understands
Encourage the receiver to repeat the key points
Deliver the message quickly
Use complex vocabulary
What should be avoided to ensure information is taken seriously?
An offhand manner
Clear and firm delivery
Emotional control
Encouraging questions
What can interfere with focus and attention during emergency operations?
Calmness
Intense feelings
Proper training
Clear communication
What is a physical condition that interferes with message delivery?
Sociological noise
Emotional noise
Environmental noise
Cognitive noise
What should you do if the receiver identifies an error in the message?
Ignore it
Wait until later to address it
Seek feedback immediately
Assume it is not important
What is a challenge when the receiver is distracted?
They may block out the message
They understand the message clearly
They process multiple inputs easily
They focus better
What can poor reception on digital radios cause?
Enhanced focus
Improved message delivery
Static and interference
Clear communication
What should be the focus during communication?
The emotions of the receiver
The authority of the sender
The background noise
The message itself
What is a result of sociological environmental noise?
Better understanding
Improved focus
Inadequate response to the message
Enhanced message clarity
What is a suggestion to minimize sociological noise?
Deliver information offhandedly
Keep emotions in check
Assume understanding
Struggle for power
