WorksheetsFire Officer p78
Total questions: 15
Worksheet time: 8mins
What is the primary goal when trying to understand another person's viewpoint?
To become upset if the situation is poorly explained
To understand the other person's viewpoint
To jump to conclusions
To react quickly
What is a good method to keep a conversation on topic?
Ignoring the speaker
Allowing the speaker to ramble
Directed questioning
Changing the subject
During emergency incidents, how should a fire officer communicate?
Elegantly
Indirectly
Directly
Vaguely
What role does the incident commander (IC) play in communication?
To use complex terminology
To be a passive listener
To ignore lower-priority communications
To establish and maintain command presence
What should be done in severe situations to manage radio communications?
Ignore all communications
Request emergency radio traffic only
Allow all units to communicate freely
Use only 10 codes
Which of the following is NOT a key point for emergency communications?
Use a high-pitched voice
Be direct
Speak clearly
Use plain English
How far should you hold the microphone from your mouth when using a radio?
About 2 inches (5 cm)
About 6 inches (15 cm)
Directly against your mouth
About 12 inches (30 cm)
What terminology should be used when interacting with multiple agencies?
10 codes
Complex jargon
Common terminology recognized by NIMS
Slang terms
What is the purpose of the communications order model?
To allow for multiple interpretations
To use as many words as possible
To ensure the message is clearly stated and understood
To confuse the receiver
What should Ladder 2 do according to the command in the example?
Conduct a primary search on the first floor
Check for fire extension on the roof
Ignore the command
Come in on side Charlie and conduct a primary search on the second floor
What should the first-arriving company at an incident do?
Ignore the dispatch center
Wait for further instructions
Use complex codes to describe conditions
Describe conditions to the dispatch center concisely
What should be avoided when communicating during an emergency?
Being in the proximity of noise sources
Using plain English
Using common terminology
Being direct
What is the effect of using a repeater system during communication?
Distorted communication
Time delay after keying the microphone
Instant communication
No effect
What is the role of the IC in managing information exchange?
To allow all messages to go through
To be the gatekeeper for information exchange
To ignore all communications
To use only 10 codes
What should be done if a speaker starts to ramble during a conversation?
Ask a specific question to redirect the conversation
Ignore them
Change the subject
Let them continue
