WorksheetsCommercial Correspondence Big Practice
Total questions: 60
Worksheet time: 36mins
P.P means .........
Someone signs on behalf of someone
Price per items
Person per pro
What part of the business letter identifies the address of the person writing the letter?
Letterhead
Reference Line
Subject Line
Enclosure
inside address
Which date is correctly typed for a letter?
May 2021
19 May 2021
May 19' 2021
May 2021, the 19th
The 19th of May 2021
What c.c. in business letter stands for?
complimentary close
carbon copy
complimentary copy
conclusion close
courtesy close
Which one is the enquiries letter function?
To ask the other companies staff daily activities
To ask the other companies' staff salary
To ask some information of other companies' product
To ask the other companies weaknesses
"We hope to hear from you in the near future".
The example is part of ...
opening of the letter
note
middle of the letter
closing
"Could you please give me more information about course BL 362, which appears in the language-learning section of your summer prospectus?"
The example expresses ...
asking for catalogues, price lists
asking for samples, patters and demonstrations
asking for goods on approval or on sale or return
asking for details
"We would also appreciate it if you could send some samples of the material so that we can examine the texture and quality."
This example expresses ...
asking for samples, patterns, and demonstrations
asking for an estimate or tender
asking for catalogues, price list
asking for good on approval, or on sale or return
"Please would you send me an up-to-date price list for your building materials".
This expression is part of ...
asking for details
asking for goods on approval or on sale or return
asking for samples, patterns, and demonstrations
asking for catalogue, price list
"Please contact us again if you have any questions, using the above telephone number or email address."
closing
middle of the letter
the information from a replying letter
opening of the letter
"Thank you for your enquiry of 6 June 2019 in which you asked about ..."
This example represents part of ...
closing
middle of the letter
opening
"selling" the product
"We hope to hear from you again soon, and can assure you that your order will be dealt with promptly."
This example represents part of ...
opening
asking the information
middle of letter
closing
"We enclose our summer catalogue, which unfortunately is only published in English. However, we have included a German translation."
This example represents ...
arranging demonstrations and visits
referring the customer to another place
sugesting alternatives
sending catalogues, price lists, prospectuses and sample
"We have enclosed full details of the Laren Welder, but a demonstration would be necessary to show you its full capabilities. We, therefore, suggest that you visit our centre in Birmingham, where the equipment is set up."
This example represents ...
sending catalogues, price list, prospectuses and samples
arranging demonstrations and visits
referring the customer to another place
suggestion alternatives
"I regret to say that we no longer produce the type of stapler you refer to as there is no longer sufficient demand for it. I am sorry we can not help you."
The example represents ...
confirming that you can help
"selling" your product
referring the customer to another place
sending catalogues and price list
Complimentary close used at the end of a letter when the addressee's name is known.
Yours sincerely
Best wishes
Yours faithfully
Respectfully yours
Which is the correct order of an inside address?
house/building-street-town/city-country
country-town/city-street-house/building
street-town/city-country-house/building
In a business email, what is the most appropriate way to make a polite request?
"Give me that report now!"
"Get me the report immediately!"
"Can you kindly provide me with the report?"
"Hand over the report ASAP!
Which of the following phrases is an appropriate way to make a request in a form?
"Send it to me as soon as possible!"
"Please forward it to my email address at your earliest."
"I need it right now!"
"You must get it to me immediately!"
In a formal email expressing gratitude, what is the best way to end the message?
"I am extremely regret for your guidance."
"I am extremely grateful for your help."
"I am extremely grateful for your assistance."
"I am extremely lucky to get your help."
“Dear Mr. John Hunter,” is used to greet the email receiver named John Hunter.
True
False
How do you begin writing a Receiving complaint letter?
Begin with a quotation
Begin with confirmation
Begin with descriptions of the place
Begin with details of what happened
Why do we need to write a receiving complaint letters?
To show that customers are always in the right
To show that customers sometimes can be wrong
To provide feedback and see improvements
To show our care and concern to customers
What is the first part of a commercial letter?
Salutation
Body of the letter
Sender's address
Date
What is the purpose of the 'enclosure' in a letter?
To include additional documents
To specify the date
To indicate the sender's address
To close the letter
How long should a covering letter be?
Not exceed one page
Two pages
As long as possible
Half a page
Which of the following is a correct closing for a formal letter?
Take care
Best wishes
Yours sincerely
Cheers
I __________ to complain about the service at your restaurant.
write
am writing
have written
I look forward to some _________ action.
quick
hard
prompt
If there is anything further you would like to discuss, please do not __________ to contact me.
wait
hesitate
late
reply
I am very disappointed ...... the product. Therefore I expect a full refund ...... $100 as soon as possible.
with/of
about/of
with/in
I am writing to express my dissatisfaction ...... the quality of service.
about
of
with
I am writing to you ...... the noise ...... party you had last night.
about/of
about/from
for/from
Having paid a lot of money ...... the tickets, I found this disappointing .... say the least.
to/of
for/to
with/for
I would appreciate it if you could look ...... the matter ...... me as soon as possible.
at/with
into/to
into/for
..... your advertisement, you promised an excellent standard ..... service. This was definitely not my experience.
In/of
On/at
With/in
I am writing to complain ...... the poor service provided ..... your staff on the 12th November.
in/on
of/with
about/by
I would like a _________ for the faulty goods.
exchange
refund
replace
I feel I am entitled .... a partial refund in addition to an apology ... in the convenience
for/to
on /to
to/ for
In your opinion, what does a complaint letter NOT do for you?
Get you a refund
Exchange your item
Get a form of compensation (voucher)
Get someone fired
With reference to the above, I wish to complain about the hotel accommodation at Nha Trang ________ I booked through your office at Binh Thuan on 14th May.
who
when
which
whose
The arrangements of replaying enquirues :
Thanking, referring, enclosing, closing letter
Thanking, referring, closing letter, enclosing
Thanking, enclosing, referring, closing letter
Thanking, enclosing, closing letter, referring
What is the primary purpose of an enquiry letter or email?
To express gratitude
To request information or action
To make a complaint
To offer a service
The salutation in an enquiry letter is typically:
Dear Sir/Madam
Hey there
Hi
Dear gentlemen
What is NOT a good way to close an enquiry email?
Thank the recipient for their time
Express your anticipation for a response
List all things you want
Reiterate your request
What type of the business letter do you write, if you want to buy the product?
enquiry
offer
order
complaint
What type of the business letter do you write, if you answer all the customer's questions?
enquiry
order
complaint
reply to an enquiry
What type of the business letter do you write, if you need more information about the product?
enquiry
offer
order
complaint
"Could you please provide me with the latest updates on my order status?"
This expression is part of ...
asking for catalogue, price list
asking for delivery information
asking for a refund
asking for details
"We look forward to your prompt response regarding our inquiry."
This example represents part of ...
expressing urgency
middle of the letter
opening
closing
In a formal letter, how should you refer to the recipient if you do not know their name?
Dear Customer
To whom it may concern
Hey there
Dear Sir/Madam
In a formal complaint letter, what should you include in the first paragraph?
A request for a refund
A detailed description of the issue
A thank you note
Your personal opinion
Which of the following is an appropriate way to express gratitude in a formal email?
You're the best!
I appreciate your assistance.
Cheers for your support!
Thanks for your help!
What is the main purpose of a cover letter?
To list your skills
To introduce yourself and express interest in a position
To provide references
To summarize your resume
Fax is a short form of..................
facsimile
facts
fast correspondence
fast and friendly mails
Which is not correct about sender's address?
in the top right-hand corner
in the blocked style
placed below inside address
no punctuation
"We hope to hear from you in the near future".
The example is part of ...
opening of the letter
note
middle of the letter
closing
Match the terms with the correct definitions
discount to sellers in similar trades
trade discount
discount for orders over a certain amount
quantity discount
discount if payment is made within a certain time
cash discount
discount when companies have a long association
loyalty discount
Match the following
Company that is partly owned by a larger one.
subsidiary
Place where a company demonstrates its products.
showroom
Publication giving details of goods or services offered by a company.
catalogue
Publication giving details about a school or college.
prospectus
Written estimate, usually for a large job such as building a factory.
tender
Match the following
Internationally used term which indicates which price is being quoted to the customer.
incoterm
Condition of sale when the customer pays for the transport of the goods.
carriage forward
Price for work to be done or a service to be provided.
quotation
Price which does not include additional costs such as transport and insurance.
gross price
Price which includes additional costs such as transport and insurance.
net price
