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WorksheetsISC Week 11
Total questions: 20
Worksheet time: 10mins
What does SAP stand for ?
Standard Operation Procedure
Standard Operating Procedure
System Operation Procedure
Standard Operated Procedure
What are the things that need to be considered in making Jobdesk, except..
Tasks and Responsibilities
Authority
Internal and External Work Relations
Definition
How do we develop an information system, except?
Coding
Investigate
Analyze
Design
Some aspects to consider in creating an SOP are:
1. Authority
2. Related Organizational Units
3. Job Levels
4. General Provisions
5. Work Sequence
1, 2, 3
2, 3, 4
2, 4, 5
3, 4, 5
The image below is an example of a document....
SO
Jobdesk
FCP
SOP
What are the things that need to be considered in SO (Organizational Structure), except..
Scope and Limitations
Job Name
Personnel Name
Job Level
In developing IS solutions, "maintain" means..
Interview
Use the creation requirements
Report and Presentation
Re-evaluate the process
Why is customer relationship management important?
The company's goal is not to satisfy customers.
Customer is a vital part of the organization.
The relationship between the customer and the company should be ignored.
Customers aren't the company's priority.
Displaying a customer's purchasing profile can be done by doing..
1. Cross-selling
2. Up-Selling
3. Down Selling
4. Bundling
5. Retail
1, 2 and 3
1, 2, and 4
1, 3 and 5
2, 3, and 4
Identifying the target customer segment is the task of...
Marketing
Finance
Operational
Human Resource
Below that aren't stages of the CRM is...
Marketing effort
Budgeting
Prospect to become a customer.
Loyal customer segmentation.
Customer service and support can solve various problems such as:
1. Service request
2. Complaint
3. Product returns
4. Request for information
5. Refund with interest
1234
12345
2345
Not a single answer was correct !
1245
The long-term goals of CRM is...
Get as many customers as possible.
Add promotions to retain customers.
Serve customers with the best services.
Increase the value of an organization and customers.
The two main components of operational CRM are the Customer Facing Application and the Customer Touching Application.
YES !
No !
Economically process data into information or knowledge is...
The Purpose Business Process Model
Primary Goals of Information System
The purpose of Enterprise Resource Planning
Components of computer-based information systems
One person selling a product or service to another individual is the definition?
Business to Consumer (B2C)
Consumer to Consumer (C2C)
E-Government
Business to Business (B2B)
What does ERP stand for?
Efficient Resource Production
Enterprise Recommendation Planning
Efficient Recommendation Planning
Enterprise Resource Planning
Which of the following are steps in handling a lost STNK ?
Visiting the Satlantas (Traffic Police Office)
Vehicle physical inspection
Filing a loss report at the Regional Police (Polda)
Providing fingerprints and signatures
Cookies is a small amount of information that websites store on your computer, temporarily or more-or-less permanently..
YES !
No !
Ethical hacker is also known as..
White hat
Yes hat
Black hat
Good hat
