WorksheetsQA I Policies Updates Review
Total questions: 20
Worksheet time: 15mins
Verification - .COM Guidelines I If a seller's email in Active Admin/ Regulator/ Jedi Temple is listed as "ronald@mcdonalds.com" and they provide "ronald@mcdonalds" is P1 verified?
Yes, this is acceptable as P1 verification
No, we need to ask for the domain to have the full email.
Ask the seller for clarification.
Verification . COM I When is it acceptable to proceed with P1 verification for a seller’s email? Select the right scenario.
When the domain ends with any suffix (e.g., .net, .org).
When the domain is correct and ends with .com, even if ".com" is omitted by the seller.
When the domain is incomplete or unclear.
Only when the seller confirms the full email
Domain Verification Guidelines I When should we proceed with P1 verified? Select the right scenario.
proceed with P1 verification if the email domain is correct and ends with .com, even if the seller omits the .com
proceed with P1 verification if the seller provides an incomplete or incorrect domain for anything other than .com.
Domain Verification Guidelines I If a seller's email in Jedi Temple is listed as "ronald@mcdonalds.net" and they provide "ronald@mcdonalds" is P1 verified?
No - Since the domain was incorrect and it's not .com listed on Regulator.
Yes - Since we don't longer verify the domains.
No, since the we always need to get the full domain.
Hyphenated Names I According to the new guidelines, how should hyphenated names be handled?
The hyphenated name must be stated exactly as listed in Active Admin, Jedi Temple, or Regulator.
Any variation of the hyphenated name is acceptable.
Only the first or last part of the name should be used.
The hyphen can be omitted if it’s not mentioned.
Hyphenated Names I What should never be accepted when verifying hyphenated names?
The exact hyphenated name as listed in Active Admin, Jedi Temple, or Regulator.
A version of the name that doesn't match the exact listing, such as omitting the second part of the hyphenated name.
Any combination of first and last names.
A name with the hyphen included but with additional variations.
Non-Hyphenated Names I According to the guidelines, which combinations of names are acceptable for verification when the full name is non-hyphenated?
Any two non- hyphenated names from the from the listed full name for verification.
Only the full name without any abbreviations.
Only the full name without any abbreviations.
Any part of the full name, as long as it includes one middle name
Non-Hyphenated Names I What should never be done when verifying non-hyphenated names?
Accept a combination of two names as long as they match any part of the full name
Reject a name combination simply because it doesn’t exactly match the full name.
Accept any single part of the full name.
Verify any combination of names as long as the first and last names are used.
Sellers Linked to Multiple Accounts I What is the correct action when you have already verified P1 for a seller's first account and are working with a second account linked to the same seller?
Use the provided full name to search for the second account; no re-verification is needed.
Re-verify the seller's identity from scratch for the second account.
Ignore the verification process for the second account.
Ask the seller to provide additional documentation for the second account.
Sellers Linked to Multiple Accounts I What should we never do if we haven't verified P1 for any account linked to a seller with multiple accounts?
Verify P1 for each account separately.
Skip the verification for the second account and move forward.
Proceed with verification only for the first account.
Verify P1 accordingly for each account linked to the seller.
Authorized Representatives I What should happen if the AO consents to their employee being added as an AR during the call?
The account owner must submit a separate verification request for their employee.
The process is paused until the account owner submits a written request.
The account owner should handle it themselves, without any help.
The employee can be guided through the process of adding themselves as an AR
Authorized Representatives I If the AO doesn't consent to adding the employee as an AR, what shouldn't be done?
Email the account owner instructions for adding the authorized representative.
Proceed with adding the employee as an authorized representative without the owner's consent.
Wait for the account owner to call back at a later time.
Verify the employee independently without confirming the owner's consent.
Multiple People I What is the process if someone else joins a P0 call without the AO's consent?
Continue the call and share all information.
Disconnect the call immediately.
Inform the caller that the call can't continue with multiple people.
Proceed only if the other person gives verbal consent.
Multiple People I What is the first step if and advocate suspect another person has joined a P1 call?
Verify the account owner and ask for consent.
Inform them that the call may be recorded for quality and training purposes
Disconnect the call if the additional person doesn’t respond.
Share account details only with the new caller.
Multiple People I If the account owner doesn’t give explicit consent for someone else to join a P1 call, what action should the advocate take?
Continue the call but avoid sharing sensitive details.
Inform them the call can only proceed with authorized individuals and disconnect.
Allow the additional person to stay as long as they listen quietly
Ask for consent from the additional person instead of the account owner.
MSG Redaction I Which of the following types of information must be redacted according to Wise article table?
Full names
Last 4 digits of a credit card number
Passwords
Employee names
MSG PD Redaction I What type of information doesn't require redaction and is acceptable to share?
Full bank account or credit card numbers
Security question answers
Email addresses
National identification numbers
MSG PD Redaction I Which of the following must be redacted?
Social Security Numbers (SSNs)
Last 4 digits of a credit card number
Shipping addresses
Employee names
MSG PD Redaction I Which of the following does not require redaction and can be shared?
Birthdates
Customer names
Full bank account numbers
Security question answers
TRUE or FALSE I It will not be marked as a violation if there is visible PD information in a chat, as we do not know if the lead was the one since it was not written or if it was a Salesforce error.
True
False
