True or False: According to the U.S. Bureau of Labor Statistics, over 40 million jobs, or a quarter of all jobs in the United States, require some customer service skills.

Which of the following interactions is traditionally the most well-known type of customer service?

Fill in the blank: _______ is the practice of responding appropriately, and retaining information that was spoken during a conversation.

True or False: Soft skills, such as Customer Service, are important for every step of your career, including building your resume, applying for jobs, interviewing, and advancing at work.

Which type of customer service uses text messages, emails, social media, or a live-chat feature on the company’s website?

Which of the following traits is considered essential to make an outstanding customer service employee?

True or False: Proving only one type of customer support channel is ideal for the best customer service and shortest wait times.

Which of the following industries utilize customer service?

Fill in the blank: _______ describes the ability to understand the feelings of someone else from their perspective, or to put oneself in someone else’s shoes.

True or False: Bad customer service is not as impactful on a company's reputation as good customer service is for the success of a business.

Which of the following terms refers to the process of finding solutions to difficult or complex issues?

Fill in the blank: _______ customer service involves anticipating potential problems and addressing them before they escalate.

Which of the following steps should come first when problem solving?

True or False: Having good customer service skills can help you obtain a job and/or advance in your career.