WorksheetsComputer Hardware and Troubleshooting Quiz
Total questions: 15
Worksheet time: 8mins
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
SODIMM
DDR3
ECC
VRAM
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
Roller
Drum
Transfer belt
Ribbon
A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection. Which of the following is the MOST likely cause of the error?
The HDMI cannot carry the signal from the DVD to the projector.
The user needs to switch from HDMI to a cable standard such as DisplayPort.
The projector does not support the necessary HDCP protocol.
The user needs to enable copy-protected sources in the projector’s settings.
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
The channel is reserved for licensed band use.
The channel selection is defective; contact the manufacturer.
The channel must be unlocked by the vendor.
The device requires a firmware update to unlock the channel.
A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue?
Separation pad
Transfer roller
Ink cartridge
Fuser
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?
Network tap
Punchdown tool
Toner probe
Crimper
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
Close other video software and retry.
Adjust the conference software to a compatible resolution.
Switch the video from the webcam to 'conference' mode.
Reseat or replace the webcam.
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
Bluetooth
Biometrics
NFC
PIN
A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
Replacing the power supply
Replacing the UPS
Changing the CMOS battery
Reseating the RAM
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?
Send friendly reminders to not print unnecessarily.
Enable duplex printing to reduce paper utilization.
Bill each department for the excess material cost.
Require a code or badge before releasing a print job.
An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing?
Rapid elasticity
Metered utilization
Shared resources
High availability
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?
Coaxial
Shielded Cat 6
Plenum Cat 5e
Multimode fiber
An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?
Public
Hybrid
Community
Private
Which of the following describes metered utilization of cloud resources?
Resources provisioned instantly
Payments made only for resources that are used
Resources pooled to increase computing power
Implementation of rapid elasticity
A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following: Connection-specific DNS Suffix: lan Link-local IPV6 Address: fe80::1585:7fb2:b05f:7102%12 IPv4 Address: 192.168.1.131 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information: Download: 85 mbps Upload: 22 mbps Ping: 28 ms Which of the following is MOST likely causing the user's issue?
Incorrect IP address
Faulty NIC
Misconfigured default gateway
Bad network cable
