WorksheetsCommunication
Total questions: 10
Worksheet time: 5mins
VERBAL COMMUNICATION is a communication process that uses both .................... to communicate like chatting with a friend on internet, send SMS to anyone by mobile phone all of them are nothing but verbal communication
positive and negative communication
like and dislike communication
oral and written communication
link and match communication
What is the purpose of workplace communication?
To exchange information
To gossip about colleagues
To waste time
To avoid work
What is the main advantage of written communication?
It provides a permanent record
It is faster than verbal communication
It is more personal
It allows for immediate feedback
What is the main disadvantage of written communication?
It can be easily misunderstood
It is time-consuming
It lacks formality
It is less professional
Which communication method is best for building personal relationships?
Face-to-face conversations
Emails
Phone calls
Text messages
Below are some communication tools that commonly used in hotel, except ...
telephone
memo
poster
Communication to other departments in hotel is undeniable. Below are some communication that usually occur between FO department to HK department, except ...
Updating the room status
Checking the minibar when the guest check out
Repair and maintenance
Laundry service
When a hotel frontliner want to inform to other department that a group of guest is about to arrive, so the hotel needs to prepare welcoming drinks for them, the hotel frontliner must communicate to ... department.
FB
HK
Engineering
Security
Mr. Made is a front office manager. Entering December is a high season and the hotel is fully booked until new year. He only has 4 (four) people in his team. So, he need assistance from daily workers or trainee. In this case, Mr. Made needs to talk to ... department.
Housekeeping
human resource development
food and beverage
manager
Mr. Arta is a front office manager. One day, he met a guest who complained to him. The guest said that he felt suspected by the hotels staff. He felt that some hotel staffs had monitored him, as if he was a criminal. Mr. Arta couldn't handle this situation by himself. He asked for assistance to other department. In this case Mr. Arta communicate to ... department.
Engineering
marketing
security
HRD
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