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WorksheetsRMCAD Compliance Guide Quiz
Total questions: 22
Worksheet time: 12mins
What is the commitment of RMCAD regarding college policies?
Ensuring employees understand policies, laws, and regulations.
Creating new policies every semester.
Ignoring outdated policies.
Focusing solely on financial policies.
Explain why ethical communication is crucial for Admissions Counselors when interacting with prospective students.
It helps to increase the number of applications received.
It ensures that counselors meet their recruitment quotas.
It simplifies the admissions process for the counselors.
It builds trust and allows students to make informed decisions.
What are the key components of ethical communication as outlined in the Compliance Guide Training for Admissions Counselors?
Transparency, honesty, and respect.
Aggressiveness, persuasion, and charm.
Confidentiality, manipulation, and urgency.
Indifference, pressure, and ambiguity.
What is one key benefit of ethical communication in the recruitment process for Admissions Counselors?
It increases the number of applicants.
It helps build trust with prospective students.
It allows for more aggressive marketing strategies.
It reduces the need for follow-up communications.
What is considered a misleading statement according to the document?
A statement that is completely true
A statement that is likely to mislead under the circumstances
A statement that is always positive
A statement that is only verbal
Which of the following is included in the definition of misrepresentation as defined in the this training?
It is encouraged
It is ignored
It includes the omission of facts
It is rewarded
What are the key components of professionalism as outlined in the Compliance Guide Training for Admissions Counselors?
Maintaining a high standard of conduct, responding appropriately to inquiries, and representing the institution positively.
Focusing solely on recruitment numbers and minimizing student interactions.
Using persuasive tactics to encourage enrollment regardless of student fit.
Prioritizing personal opinions over institutional policies.
TRUE or FALSE: When our phone system is down, it is acceptable to call students using your cell phone as long as you use *67.
TRUE
FALSE
TRUE or FALSE: RMCAD guarantees it's graduates job placement.
True
False
What is NOT okay to imply about educational credentials from another country?
They will be automatically accepted
They need evaluation
They are equivalent to domestic credentials
They require translation
What should admissions staff NOT do regarding educational credentials?
Imply they are automatically accepted
Evaluate them carefully
Request official documents
Verify their authenticity
What is the refund policy after the drop period?
50% of tuition is refundable
100% of tuition is non-refundable
75% of tuition is refundable
25% of tuition is refundable
What is the date mentioned for the student/faculty ratio data?
October 2022
October 2023
September 2023
September 2024
TRUE or FALSE: It is NOT okay to tell a student the following: “We never have problems or I’ve never heard of anything happening on campus.”
True
False
What is NOT a factor in determining transferability of credits?
Licensing
Comparability
Student's preference
Accreditation
TRUE OR FALSE: Prior to an evaluation, it is okay for an Admissions Counselor to go course by course with the student and affirm that their credits will transfer.
True
False
What is an example of general information that can be shared about credit transfer?
The maximum number of credits that can transfer
The cost of transferring credits
The time it takes to transfer credits
The difficulty of transferring credits
What is one key principle that Admissions Counselors must follow according to the Compliance Guide Training at RMCAD?
Providing vague information to avoid misunderstandings.
Ensuring transparency in communications.
Using persuasive language to encourage enrollment.
Offering discounts to prospective students.
Why is it important for Admissions Counselors to use cautious language when communicating with prospective students?
To avoid making commitments that cannot be fulfilled.
To create a sense of urgency in the recruitment process.
To ensure that all students are treated equally.
To simplify the communication process.
What is one key guideline that Admissions Counselors should adhere to when responding to inquiries from prospective students?
Counselors should provide vague answers to maintain flexibility.
Counselors should avoid following up with students after initial contact.
Counselors should provide direct answers and avoid guessing.
Counselors should prioritize speed over accuracy in their responses.
Select all of the following that are TRUE about RMCAD's Compliance Policy.
When it comes to compliance, do whatever feels right.
Compliance issues can lead to corrective action, which may include termination of employment.
To remain compliant, we should maintain transparency with students to prevent misunderstandings.
Compliance is a concept, not a reality. RMCAD doesn't have a policy.
Ethical Communication helps build trust with students.
The following are compliant ways to address accommodations. (Select ALL of the following that apply.)
Asking a student if they have a disability.
Sending the student the SAS Referral Form.
Emailing sas@rmcad.edu to give them notice of a student in need of accommodations.
Telling a student that we don't help students with their kind of disability.
Advising a student on the accommodations they would qualify for.
