Trouble makers are likely to respect a leader with good mediation skills because they feel that someone is listening to their………………..

He likes people to feel comfortable and relaxed during a negotiation. An informal........ is very important to him.

We would have to turn to another supplier if you weren't able to…….the goods this month.

Social conflicts…… from frustrations of specific demands within a relationship.

In dealing with conflict, manager shouldn't……….……to conclusions or make a decision too quickly.

Social conflict helps to........ the larger social environment by defining position of subgroups and power relations between them.

When I told him I was feeling really bad, all he asked was 'Will you be able to meet the deadline?' How can anyone be so…….

He was in……..of a team involving five other members of staff, responsible for the creation of the company's website.

I think he is too…….. He seems to accept whatever people say, without thinking.

There is abundant evidence that conflicts…………to be prolonged and to become increasingly frustrating because the conflicting parties do not really listen to one another.

A number of good personal………are necessary in order to deal with conflict successfully, such as sympathy, patience, and honesty

Some people are so ............. of conflict as they aren't able to deal with it effectively.

………………can play many roles in solving conflicts: getting participants to talk to each other, setting the agenda, helping disputants understand their problems, and suggesting possible solutions.

If you don't give us more discount, we won't be able to…… the size of our order.

Conflicts help to reduce social……or to unite individuals and groups.

What would you do if you ........... two colleagues having an argument.

As a manager, he wishes his subordinates……… their differences in a problem-solving framework.

Poor communication of objectives results in big differences…….what clients want and what suppliers think they want.

………….he was able to deal with pressure, he would be an excellent negotiator.

He prefers informal meetings, where everybody can relax and feel…………….

A flexible society can benefit ……….. conflict because such behavior helps the society develop.

…………….this week if we place a bigger order?

She'll praise you one day and criticise you the next. How ......she is!

If there were no conflicts, there....... development and innovation in each company.

Many people say that negotiating behaviour…….from one culture to another.

Treat people.........respect. In return, they'll respect you.

If our main competitor…………, we'll increase our market share.

Spanish negotiators don't mind ……….each other.

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