WorksheetsOB_Nova_IMS 2024
Total questions: 21
Worksheet time: 11mins
Why should managers be interested in their employees' attitudes?
They give warnings of potential problems
They result in cognitive dissonance
They result from behavior
They result in emotional contagion
Which of the following statements is most likely to be true about the major job attitudes?
They are generally resistant to change.
They tend to overlap one another
They are not correlated to one another.
They increase cognitive dissonance.
When individuals observe another person's behavior, they attempt to determine whether it is internally or externally caused. Which of the following theories attempts to explain this phenomenon?
Two-factor theory
Attribution theory
Needs theory
Framing theory
Which of the following statements about leadership is not true?
transformational leadership inspires those being led to overlook their own interests in favor of those of the
organization.
transformational leadership tries to guide, to coach and motivate those being led towards objectives
transformational leadership includes amongst its qualities, intellectual stimulation and individualized
consideration.
transformational leadership includes amongst its qualities, contingent reward, active and passive
management by exception and laissez-faire leadership
Rita has been working in the e-learning industry for over 8 years. She is aware of the fact that in this industry,
once an employee has learned his or her job, the work becomes fairly automatic and competence can be achieved
rapidly. She has been noticing how in her team, this competence has come along with a lot of complacency; the
employees, though able, are sometimes unwilling to work hard. According to the situational leadership theory (Hersey
and Blanchard), to rectify this situation, Rita would benefit the most if she uses the ________ style of leadership.
task-oriented
production-oriented
participative
directive
Which of the following statements is true with regard to nonverbal communication?
Nonverbal communication has a high degree of cultural similarity.
The importance of nonverbal cues is low as they have no fixed meanings.
Level of interest and the perceived status between a sender and a receiver can be studied through body
language.
Messages received through oral and nonverbal communication cannot be contradictory to each other.
Students doing group work may be unhappy with a high grade if they feel some members of the group didn't contribute uniformly to the effort in getting that grade. This is an example of:
Maslow’s hierarchy of needs
Equity Theory
Expectancy Theory
Self-efficacy Theory
Rose Buffay needs to give a presentation to the board of directors of her organization next week. She knows that
her presentation will play an important role in her performance appraisal in the next quarter. However, she knows that
two of her colleagues, John Roy and Keith Mathews, will also be giving a presentation on the same issue. She is
nervous because she believes that men have a better flair for giving presentations. Buffay's perception of Roy and
Mathews is most likely characterized by ________.
stereotyping
halo effect
hindsight bias
confirmation bias
Nellie Fritz, the head of client support services at Olson Inc., is very popular among her subordinates. Many
believe that Nellie has a knack for getting the work done without making the employees feel pushed into a corner.
She is often seen speaking to her subordinates and support staff about their families, helping them with any personal
problems they have, and praising employees for their good work. In light of the Ohio State Studies, this indicates that
Nellie, as a leader, is ________.
task oriented
high in consideration
low in trust propensity
low in relationship orientation
Pam keeps track of everyone's outcomes in her work group. Her level of motivation stems from what
happens to her relative to what happens to other people. This is an example of _____ Theory.
Goal Setting
Self-Efficacy
Expectancy
Equity
Artur Marques, a marketing executive at a gourmet restaurant, regularly interacts with celebrities, politicians and bureaucrats. He feels that all rich people are kind, hardworking, and friendly. Which of the following is Artur Marques most likely to do?
self-serving bias
confirmation bias
halo effect
randomness error
Marina Lyon works as a reservation executive at a travel and tourism company.
Though her job requires her only to efficiently book flight tickets for customers,
she has also opted to undergo training to learn the process of hotel reservations.
In addition, every evening she reads travelogues to be aware of upcoming travel
destinations and trends. She loves the industry she works in and is eager to learn
as much as she can. Considering the information given in this case, which
dimension of the Big Five model best describes Lyon's;s personality?
Extraversion
Agreeableness
Conscientiousness
openness to experience
Which of the following statements is true according to McClelland's theory of
needs?
People with a high achievement need prefer tasks that have a high level
of risk.
People with a high achievement need are interested in motivating others
to do well.
People with a high need for power and affiliation often make good
managers in large firms.
People with a high need for power and a low need for affiliation
often make the best managers.
What is the primary purpose of a work group?
to generate positive synergy
to improve collective performance
to inculcate a climate of trust
to share relevant information
Which of the following statements is most likely to be true regarding cognitive
dissonance?
High dissonance is accompanied by high rewards.
People are less inspired to reduce dissonance when it is within their
control.
People are less likely to reduce dissonance when the behavior is crucial.
People are more motivated to reduce dissonance when attitudes are
important.
Fiedler's contingency model assumes that _________
an individual's leadership style is essentially fixed
an individual is constantly striving to develop a more productive style
an individual's leadership is primarily determined by the features of the
followers
an individual's leadership style can be altered much like his or her personality traits
In a communication process, ________ is the check on how successful we have
been in transferring our messages as originally intended.
Filtering
Signal
Feedback
Encoding
Power is a function of ________.
goal congruency
realization
Inheritance
Dependence
Which of the following is a motivational factor according to Herzberg's two-
factor theory?
quality of supervision
recognition
pay
relationships with others
The degree to which a person identifies with his or her job, actively participates
in it, and considers his or her performance as being important to self-worth is
referred to as ________.
emotional contagion
job stability
job involvement
emotional dissonance
When faced with a number of tight deadlines, Mandy Moore often delegates
work collectively. Recently she chose some fairly experienced employees to
work on a high-priority project. She was heartened to see that the selected group
of employees was having numerous meetings and working hard. However, when
she went to check on their progress at the halfway mark in the project schedule,
she was shocked to see how little the team had done in the past three weeks.
This scenario reflects ________.
Groupthink
collective efficacy
social loafing
groupshift
